51863

Aleppo

Full time

PURPOSE OF THE POSITION
The MEAL Officer gives the project an independent view of its results. The post holder sets up the indicator system agreed with the ILO, verifies reported numbers before they leave HAND, runs the feedback and complaints system, and produces the employment outcome analysis required for the final payment.

KEY RESPONSIBILITIES
- Finalize the MEAL framework, indicator tracking table, data collection tools and data quality procedures for the inception package due on 20 November 2026, covering all 11 project indicators.
- Track progress monthly against the cumulative milestones (1,600, 2,400 and 3,200 completions; 800, 1,500 and 2,000 referrals; 400, 750 and 1,000 employment outcomes; 3, 8 and 16 events), disaggregated by sex, age, disability, population group and governorate, and flag any gap early against the minimum of 1,120 women and 160 persons with disabilities.
- Verify results before submission through attendance checks, session observation, spot checks, beneficiary call-backs, employer verification and reconciliation of paper and digital records, and maintain the corrective-action tracker.
- Lead 12 quarterly beneficiary feedback exercises, one per governorate per quarter, and present the findings at program reviews.
- With HAND’s safeguarding and AAP focal point, run the feedback and complaints mechanism: phone, in-person and written channels, a response within five working days, escalation to the ILO, protection against retaliation and a monthly summary.
- Design and run tracer follow-up three months after employment events, or within the period agreed with the ILO for late events and prepare the employment outcome analysis and lessons learned for the final report.
- Oversee informed consent, data protection and confidentiality, including signed ILO consent forms for photos, videos and the six success stories.

- Experience with ILO or UN results frameworks.
- Experience running complaints and feedback mechanisms.

Women are strongly encouraged to apply.

Human Aid and Development (HAND) is a non-governmental, non-profit humanitarian and development organization dedicated to creating positive and sustainable change for vulnerable and underserved communities. Guided by the principles of inclusion, accountability, dignity, and sustainability, HAND works to expand opportunities, strengthen resilience, and improve access to essential services for people affected by crisis and other challenging circumstances.

Building on its regional humanitarian experience, HAND established its operational presence in Syria in 2025 and is expanding its programmes to respond to evolving community needs and contribute to recovery and development efforts. HAND works with children, young people, women, persons with disabilities, returnees, internally displaced persons, and other vulnerable groups through an integrated, multisectoral approach covering Education, Youth Development and TVET, Child Protection and Psychosocial Support, Food Security and Livelihoods, Shelter and Infrastructure Rehabilitation, WASH, and Emergency Response and Basic Assistance.

With its main office in Damascus and operational presence across Damascus and Rural Damascus, Aleppo, Homs, Idleb, Hama, Latakia, and Tartous, HAND works closely with communities, local authorities, national and international partners, donors, and other stakeholders to deliver relevant, quality, and sustainable programmes. HAND is officially registered and licensed to operate in Syria under License No. 173/2025 and is also registered and operational in Lebanon.

At HAND, we believe that people are at the heart of sustainable change. We are committed to building a professional, collaborative, and inclusive working environment where dedicated individuals can contribute their expertise, develop their skills, and make a meaningful difference in the communities we serve.

Oct 24, 2026

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