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Job ID
14712

Job Title
Call Center Manager

To work for
Confidential

Country
Syria

City
Damascus

Field of Work
Customer services

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Bachelor/ License Degree

Responsibilities
- Follow up and manage the call center’s day-to-day activities.
- Handle sales and customer services' escalations in a timely manner and professional way.
- Collect and analyze call-center statistics (sales rates, customer service metrics etc.)
- Hire, coach and provide training to maintain high customer service standards.




Qualifications
- Proven experience in management. Call center, Sales, or Customer service field is a plus.
- Outstanding communication and interpersonal skills.
- Excellent organizational and leadership skills with.
- Capability to handle escalations and problem-solving ability.
- Proficient in using computers and call center equipment/software programs.
- Fluency in English




Salary and Benefits
- International company, multicultural environment,
- Work remotely anywhere in Syria.
- High salaries + bonuses for extraordinary work.
- High growth chances.
- No transportation hassle or fees.
- Great experience improvement dealing with the most developed applications and programs.

About us
a leading company based in Dubai UAE. It's a group of service companies that is mainly focused on applying technology to enhance work operations with more than 1500 employee.


Required employees number
2

Posted On
Jan 24, 2018

Expiry Date
Feb 23, 2018

CV Language
English




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