Job ID
15007

Job Title
Coordinator: Execution

To work for
MTN Syria

Country
Syria

City
Damascus

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Bachelor/ License Degree

Responsibilities
Core Purpose of the Job:

To assist the Execution Manager & Supervisor through promoting a culture driven by team work, innovation, commitment to customer satisfaction to deliver the segment’s commercial results.

Context:

Working in a changeable and complex working environment.
Ensure a standard quality of work/service.
Deal with wide range of profiles.
Dealing with highly confidential/sensitively data and issues.
Sensitively and high attention to details.
Able to achieve targets within tight time limits.
Working in a high pressure environment with strict deadlines.
New technology/knowledge/sciences revolution.

Task Complexity:

Support in realizing the company’s business strategy and target revenue by developing and maintaining products and services for the mobile market in Syria.
Generate periodic reports for newly introduced products and report it to MK consumer management.
Monitor the performance of segment’s related products and implement solutions and changes to the product functionality to enhance usage and customer experience.
Prepare and execute needed promotional campaigns through bulk SMS tool.
Monitor the performance of product sales channels and response immediately to any market change with corrective actions and/or suggest product redesign to planning team to ensure target achievement.
Monitor the up and cross selling processes through CC and SA channels and coordinate with, get feedback from, and provide support to CC and SA teams.
Follow up escalated complaints within the predefined time framework and coordinate with all concerned parties to solve problem root cause.
Prepare service providers monthly payment orders.

Qualifications
Education:
Minimum Requirements:
Diploma Degree or Undergraduate University Degree (3rd or 4th year) - Specialization in Marketing or Business Administration
Languages:
Fluent in Arabic and English

Preferably 1 year experience in a area of specialization but not a must.


Specific Vacancy Requirements
Productive creativity: where ingenuity is displayed with materials, methods, and techniques / exploring different ways of using familiar tools and mediums.
Innovative creativity: where there is improvement through modification involving conceptualizing skills.
Basic marketing knowledge (customer orientation, understanding user needs, etc).
Good knowledge of GSM products.
Good knowledge and command of Microsoft Products (Word, Excel, Project Management, SharePoint, Visio, Outlook…etc.)

Salary and Benefits
As per the company compensation and benefits policy

About us
MTN Syria is the leading provider of mobile services, offering cellular network access and business solutions.

In 2007, the new MTN brand was launched in Syria, and thus, introducing a new era of telecommunications in the country.

MTN Syria is part of MTN Group which has launched in 1994, MTN Group is a multinational telecommunications group, operating in 22 countries in Africa and the Middle East.
At the end of December 2014, MTN recorded more than 223.3 million subscribers across its operations.

Required employees number
2

Posted On
Feb 26, 2018

Expiry Date
Mar 28, 2018

Photo
Required

CV Language
English




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