Job ID
15795
Job Title
Operation Manager
To work for
Beeorder
Country
Syria
City
Damascus
Field of Work
Customer services - Operations
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1- Manage the call center and customer care team.
2- Supervise the workflow and insure correct steps are done.
3- Review all accepted and rejected orders daily.
4- Hire and train new agents for the call center and customer care team.
5- Schedule shifts, day off and leaves for the team.
6- Fill in for other team members when needed.
7- Solve and prevent any issues according to company procedures (work and team related)
8- Make sure that the team is meeting work standards.
9- Planning and controlling changes.
10- Researching new technologies and alternative methods of efficiency.
2- Supervise the workflow and insure correct steps are done.
3- Review all accepted and rejected orders daily.
4- Hire and train new agents for the call center and customer care team.
5- Schedule shifts, day off and leaves for the team.
6- Fill in for other team members when needed.
7- Solve and prevent any issues according to company procedures (work and team related)
8- Make sure that the team is meeting work standards.
9- Planning and controlling changes.
10- Researching new technologies and alternative methods of efficiency.
Qualifications
University degree in a related field.
3 years experience in managing a similar operation team.
3 years experience in managing a similar operation team.
Specific Vacancy Requirements
Good in MS office.
good English.
committed.
works well under pressure.
excellent communication skills.
great time management.
good English.
committed.
works well under pressure.
excellent communication skills.
great time management.
Salary and Benefits
After the interview
About us
Service provider company
Required employees number
1
Posted On
May 25, 2018
Expiry Date
Jun 23, 2018
Photo
Required