Job ID
43921
Job Title
IT Help Desk
To work for
ISSACO FOR LOGISTICS SOLUTIONS
Country
Syria
City
Damascus
Field of Work
IT Hardware
Job Type
Full time
Minimum Education Level
Diploma
Responsibilities
Scope of Work:
Provide technical support across all departments, ensuring smooth IT operations and safeguarding company data and digital assets.
Key Responsibilities:
Provide support for desktops, laptops, printers, and networking devices.
Manage user accounts, email systems, and internal servers.
Install, upgrade, and configure software and hardware systems.
Maintain security protocols, including firewall updates, antivirus scans, and data backups.
Troubleshoot system outages and perform root cause analysis.
Support ERP/CRM systems, handle software issues, and coordinate with vendors for escalations.
Ensure IT asset inventory is up-to-date and compliant with internal controls.
Provide technical support across all departments, ensuring smooth IT operations and safeguarding company data and digital assets.
Key Responsibilities:
Provide support for desktops, laptops, printers, and networking devices.
Manage user accounts, email systems, and internal servers.
Install, upgrade, and configure software and hardware systems.
Maintain security protocols, including firewall updates, antivirus scans, and data backups.
Troubleshoot system outages and perform root cause analysis.
Support ERP/CRM systems, handle software issues, and coordinate with vendors for escalations.
Ensure IT asset inventory is up-to-date and compliant with internal controls.
Qualifications
Education: Diploma degree in Information Technology, Computer Science, or a related field from an accredited university.
Experience: Minimum two years of relevant IT support experience, preferably in a corporate or logistics environment.
Languages: Proficiency in Arabic and English (both written and spoken).
Technical Skills:
Strong knowledge of desktop and laptop troubleshooting, printer setup, and basic networking.
Experience in managing Windows Server environments, email systems, and ERP/CRM platforms.
Familiarity with network configurations, firewalls, antivirus systems, and data backup solutions.
Skilled in installing, upgrading, and configuring software/hardware systems.
Knowledge:
Understanding of cybersecurity principles and data protection best practices.
Knowledge of IT asset management and compliance with internal IT policies.
Experience: Minimum two years of relevant IT support experience, preferably in a corporate or logistics environment.
Languages: Proficiency in Arabic and English (both written and spoken).
Technical Skills:
Strong knowledge of desktop and laptop troubleshooting, printer setup, and basic networking.
Experience in managing Windows Server environments, email systems, and ERP/CRM platforms.
Familiarity with network configurations, firewalls, antivirus systems, and data backup solutions.
Skilled in installing, upgrading, and configuring software/hardware systems.
Knowledge:
Understanding of cybersecurity principles and data protection best practices.
Knowledge of IT asset management and compliance with internal IT policies.
Specific Vacancy Requirements
Proven ability to provide timely technical support to a multi-department organization.
Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, and network issues.
Experience in ERP/CRM support and vendor coordination.
High attention to detail, accuracy, and confidentiality in handling company data.
Ability to work under pressure, manage multiple priorities, and meet deadlines.
Strong interpersonal and communication skills for liaising with staff and external service providers.
Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, and network issues.
Experience in ERP/CRM support and vendor coordination.
High attention to detail, accuracy, and confidentiality in handling company data.
Ability to work under pressure, manage multiple priorities, and meet deadlines.
Strong interpersonal and communication skills for liaising with staff and external service providers.
Salary and Benefits
Will be commensurate with industry standards and experience.
Required employees number
1
Posted On
Aug 12, 2025
Expiry Date
Sep 11, 2025