Job ID
43922
Job Title
Customer Service Representative
To work for
ISSACO FOR LOGISTICS SOLUTIONS
Country
Syria
City
Damascus
Field of Work
Production - Customer services - Administrative
Job Type
Full time
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Scope of Work:
Act as the bridge between clients and internal departments, ensuring excellent customer service, real-time updates, and resolution of issues throughout the shipping cycle.
Key Responsibilities:
Serve as the main point of contact for all client shipping inquiries.
Coordinate shipment movements with logistics, warehouse, and documentation teams.
Track land, air, and sea shipments and proactively update customers on status.
Escalate service failures and work with relevant teams to provide timely resolutions.
Maintain CRM records and client interaction logs.
Act as the bridge between clients and internal departments, ensuring excellent customer service, real-time updates, and resolution of issues throughout the shipping cycle.
Key Responsibilities:
Serve as the main point of contact for all client shipping inquiries.
Coordinate shipment movements with logistics, warehouse, and documentation teams.
Track land, air, and sea shipments and proactively update customers on status.
Escalate service failures and work with relevant teams to provide timely resolutions.
Maintain CRM records and client interaction logs.
Specific Vacancy Requirements
Proven ability to handle customer inquiries and resolve service-related issues promptly.
Demonstrated coordination skills between clients and multiple internal departments.
Strong organizational skills for maintaining accurate CRM records.
High attention to detail, accuracy, and professionalism in customer interactions.
Ability to work under pressure, meet deadlines, and manage multiple priorities simultaneously.
Demonstrated coordination skills between clients and multiple internal departments.
Strong organizational skills for maintaining accurate CRM records.
High attention to detail, accuracy, and professionalism in customer interactions.
Ability to work under pressure, meet deadlines, and manage multiple priorities simultaneously.
Salary and Benefits
Will be commensurate with industry standards and experience.
Required employees number
4
Posted On
Aug 12, 2025
Expiry Date
Sep 11, 2025