Job ID
46934
Job Title
Case Management Coordinator - Aleppo
To work for
The Stabilization Support Unit (SSU)
Country
Syria
City
Aleppo
Field of Work
Humanitarian/Disasters
Job Type
Full time
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Key Responsibilities
Case Management Oversight
- Lead and oversee the implementation of the full case management cycle, including identification, assessment, planning, intervention, follow-up, and case closure.
- Provide technical guidance and support to case workers in line with GBV, Child Protection, and PSEA standards.
- Ensure timely, accurate, and confidential case documentation in accordance with organizational policies and donor requirements.
- Conduct regular case file reviews to ensure quality, compliance, and adherence to protection principles.
Team Supervision Capacity Building
- Supervise, mentor, and support case management staff to ensure effective, ethical, and survivor-centered service delivery.
- Facilitate regular case review meetings and provide constructive, solutions-oriented feedback.
- Identify capacity gaps and support staff development through coaching, on-the-job training, and targeted capacity-building initiatives.
Coordination Referral
- Establish and maintain safe, effective referral pathways in line with protection standards.
- Coordinate closely with service providers, partners, and community stakeholders to ensure holistic and comprehensive support to beneficiaries.
- Represent the organization in relevant coordination forums and technical working groups as required.
Reporting Compliance
- Contribute to the preparation of high-quality internal and donor reports related to protection and case management activities.
- Ensure full compliance with safeguarding, confidentiality, accountability, and data protection standards.
- Support monitoring and evaluation efforts, including participation in field visits to ensure service quality and program effectiveness.
Accountability & Ethical Standards
- Promote accountability to affected populations, ensuring appropriate handling of feedback and complaints mechanisms.
- Uphold humanitarian principles, protection standards, and organizational ethical guidelines in all duties and interactions.
Case Management Oversight
- Lead and oversee the implementation of the full case management cycle, including identification, assessment, planning, intervention, follow-up, and case closure.
- Provide technical guidance and support to case workers in line with GBV, Child Protection, and PSEA standards.
- Ensure timely, accurate, and confidential case documentation in accordance with organizational policies and donor requirements.
- Conduct regular case file reviews to ensure quality, compliance, and adherence to protection principles.
Team Supervision Capacity Building
- Supervise, mentor, and support case management staff to ensure effective, ethical, and survivor-centered service delivery.
- Facilitate regular case review meetings and provide constructive, solutions-oriented feedback.
- Identify capacity gaps and support staff development through coaching, on-the-job training, and targeted capacity-building initiatives.
Coordination Referral
- Establish and maintain safe, effective referral pathways in line with protection standards.
- Coordinate closely with service providers, partners, and community stakeholders to ensure holistic and comprehensive support to beneficiaries.
- Represent the organization in relevant coordination forums and technical working groups as required.
Reporting Compliance
- Contribute to the preparation of high-quality internal and donor reports related to protection and case management activities.
- Ensure full compliance with safeguarding, confidentiality, accountability, and data protection standards.
- Support monitoring and evaluation efforts, including participation in field visits to ensure service quality and program effectiveness.
Accountability & Ethical Standards
- Promote accountability to affected populations, ensuring appropriate handling of feedback and complaints mechanisms.
- Uphold humanitarian principles, protection standards, and organizational ethical guidelines in all duties and interactions.
Qualifications
Qualifications
- Minimum of 3–5 years of experience in protection and case management, preferably within humanitarian or development programs.
- Demonstrated experience in supervising and managing a case management team.
- Bachelor’s degree in Social Work, Psychology, Law, or a related field (Master degree is an asset).
- Strong knowledge of the case management cycle and protection standards, including GBV, Child Protection, and PSEA.
- Proven experience in case documentation and donor reporting requirements.
- Solid understanding of the Syrian context; familiarity with Aleppo is considered an asset.
- Excellent communication, coordination, and organizational skills.
- Fluency in Arabic and good working proficiency in English (written and spoken).
- Strong commitment to confidentiality, safeguarding, accountability, and humanitarian principles.
- Minimum of 3–5 years of experience in protection and case management, preferably within humanitarian or development programs.
- Demonstrated experience in supervising and managing a case management team.
- Bachelor’s degree in Social Work, Psychology, Law, or a related field (Master degree is an asset).
- Strong knowledge of the case management cycle and protection standards, including GBV, Child Protection, and PSEA.
- Proven experience in case documentation and donor reporting requirements.
- Solid understanding of the Syrian context; familiarity with Aleppo is considered an asset.
- Excellent communication, coordination, and organizational skills.
- Fluency in Arabic and good working proficiency in English (written and spoken).
- Strong commitment to confidentiality, safeguarding, accountability, and humanitarian principles.
Salary and Benefits
(TBA) to be announced later
About us
The Stabilization Support Unit (SSU) is a Syrian non-governmental and non-profit organization established in 2016 with the aim of promoting stability and peacebuilding in Syria. The organization implements integrated programs in the areas of governance, economic empowerment, social cohesion, and civic engagement, with a particular focus on the inclusion of women, youth, and marginalized groups.
Operating through its offices in Gaziantep, Aleppo, Damascus, and Azaz, SSU adopts an institutional approach grounded in transparency and accountability, and has built strategic partnerships with international organizations and donors from Europe, the Gulf, and the United States.
SSU envisions a democratic Syria founded on peace, justice, and equal opportunity. Its mission is to empower Syrians to lead the stabilization and recovery process through impactful, community-responsive interventions that foster sustainable development.
Its areas of work include promoting good governance, supporting livelihoods, peacebuilding, women and youth empowerment, independent media support, and strengthening the capacities of civil society actors.
Operating through its offices in Gaziantep, Aleppo, Damascus, and Azaz, SSU adopts an institutional approach grounded in transparency and accountability, and has built strategic partnerships with international organizations and donors from Europe, the Gulf, and the United States.
SSU envisions a democratic Syria founded on peace, justice, and equal opportunity. Its mission is to empower Syrians to lead the stabilization and recovery process through impactful, community-responsive interventions that foster sustainable development.
Its areas of work include promoting good governance, supporting livelihoods, peacebuilding, women and youth empowerment, independent media support, and strengthening the capacities of civil society actors.
Required employees number
1
Posted On
Feb 16, 2026
Expiry Date
Mar 18, 2026
Photo
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