Job ID
19899

Job Title
POS Representative

To work for
Syriatel Mobile Telecom S.A.

Country
Syria

City
Hassakeh

Field of Work
Customer services

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Intermediate Institute

Responsibilities
1. Welcome customers, answer and solve their inquiries in a professional manner.
2. Collect all types of payments from customers( Bills, Advanced, Deposits... etc)
3. Promote and sell new lines, products and value added services, and perform related data entry on the system.
4. Receive and register customer's complaints on the system.
5. Collect and check (Forms, applications …) related to Point Of Service's daily operation then submit all records to concerned parties.
6. Add / delete services according to customers' requests.
7. Ensure accurate entering daily operational statistics on the Q System.
8. Receive and register customer's suggestions on the related system.
9. Monitor his/her achievements through the related system.
10. Responsible for registering & following up all pending cases related to customers' services within the preset timeframe.
11. Unsuspended the bad debt line related to bad debt recovery cases.
12. Maintain customer records by updating account information.
13. Support Finance Department concerning POS Cash Controller duties when needed.


Qualifications
1. Education: Diploma.
2. Experience: N/A
3. Professional Certification: N/A


Specific Vacancy Requirements
1. Computer/IT Skills:
1.1 Word: Fair
1.2 Excel: Fair
2. English Level:
2.1 Conversation: Fair
2.2 Writing: Fair
2.3 Comprehension: Fair


Salary and Benefits
.

About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.

Required employees number
3

Posted On
Jul 25, 2019

Expiry Date
Aug 24, 2019

Photo
Required

CV Language
English




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