Job ID
20031
Job Title
Service Desk Coordinator
To work for
Eastern Telecom Services
Country
Syria
City
Damascus
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
1. Check received alarms status and their clearance using available terminals.
2. Check tickets status and to contact accordingly the assigned person using Service
Desk System.
3. Communicate Alarms Tickets/Emails effectively and efficiently using whatever
communication device or system is available.
4. Follow up with assigned person to ensure the alarms closing within timeframe.
5. Provides accurate information enabling operational engineers/technicians to recover
outages/problems with minimal disruption to expected service levels.
6. Coordinate with Supervision section in Syriatel regarding the site access.
7. Report any access without notification from operational person.
8. Check with maintainer site alarm upon visiting the site for preventive maintenance to
ensure that all site alarms are connected and functioning properly.
9. Support the operational person with any site status related inquiry using the available
terminal.
10. Check Section & Individual objectives on regular basis and effectively participate in
achieving them to ensure successful contribution to company's goals and corporate
objectives.
11. Participate in conducting the OJT for new team members and promote a culture of
knowledge transfer, cooperation and teamwork.
12. Contribute to the continuous improvement of company’s Quality Management System.
2. Check tickets status and to contact accordingly the assigned person using Service
Desk System.
3. Communicate Alarms Tickets/Emails effectively and efficiently using whatever
communication device or system is available.
4. Follow up with assigned person to ensure the alarms closing within timeframe.
5. Provides accurate information enabling operational engineers/technicians to recover
outages/problems with minimal disruption to expected service levels.
6. Coordinate with Supervision section in Syriatel regarding the site access.
7. Report any access without notification from operational person.
8. Check with maintainer site alarm upon visiting the site for preventive maintenance to
ensure that all site alarms are connected and functioning properly.
9. Support the operational person with any site status related inquiry using the available
terminal.
10. Check Section & Individual objectives on regular basis and effectively participate in
achieving them to ensure successful contribution to company's goals and corporate
objectives.
11. Participate in conducting the OJT for new team members and promote a culture of
knowledge transfer, cooperation and teamwork.
12. Contribute to the continuous improvement of company’s Quality Management System.
Qualifications
1. Education: Diploma on Telecom Engineering or Equivalent 2. Experience: 1 Year in Telecom Engineering or Equivalent experience is plus 3. Professional Certification: N/A
Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Fair
1.2 Writing: Good
1.3 Comprehension: Good
2. Microsoft Office:
2.1 Word: Good
2.2 Excel: Good
2.3 Outlook: Good
3. Others: N/A
1.1 Conversation: Fair
1.2 Writing: Good
1.3 Comprehension: Good
2. Microsoft Office:
2.1 Word: Good
2.2 Excel: Good
2.3 Outlook: Good
3. Others: N/A
Salary and Benefits
.
About us
Is a highly reputable company working in the Telecom sector in the Syrian Market
Required employees number
3
Posted On
Aug 06, 2019
Expiry Date
Sep 04, 2019