Job ID

Job Title
Contact Center Representative

To work for
Syriatel Mobile Telecom S.A.



Field of Work
Customer services

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Intermediate Institute

• General:
1. Respond customer inquiries and provide customers with information about Syriatel offers, services and products through phone call or Syriatel Online Channels with excellent quality.
2. Handle customers' requests that are received through phone call, Syriatel Online Channels or Syriatel External e-mails in a timely and adequate manner.
3. Add / delete services according to customers’ needs within Syriatel policies.
4. Register customers’ complaints on the related system to be followed up by the concerned parties in Service Desk Unit.
5. Escalate and report the complaints that exceeded the defined timeframe or the wrong closed complaints to the concerned parties if the customer re-called the Contact Center.
6. Register all customers’ inquiries and suggestion on the related system.
7. Report all detected problems from the customers’ feedback or system errors to direct line of authority.
8. Promote Syriatel services to customer in an adequate way.
• Phone Call:
9. Follow up customer's calls when necessary upon the approval of Contact Center Head of Section.
10. Report all cases related to abusing calls.
• Syriatel Online Channels:
11. Call back the customers when required for getting further details about their requests.

1. Education: Diploma.
2. Experience: N/A
3. Professional Certification: N/A

Specific Vacancy Requirements
1. Computer/IT Skills:
1.1 Word: Fair.
1.2 Excel: Fair.
2. English Level:
2.1 Conversation: Fair.
2.2 Writing: Fair.
2.3 Comprehension: Fair.

Salary and Benefits

About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.

Required employees number

Posted On
Nov 15, 2019

Expiry Date
Dec 15, 2019

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