Job ID
21114
Job Title
Customer Service Specialist - Female
To work for
Aura by Dina
Country
Syria
City
Damascus
Field of Work
Customer services
Job Type
Full time
Minimum Education Level
Intermediate Institute
Responsibilities
1. Welcome Diet center clients by greeting them as per Aura standards andConduct small orientation to all Diet center new customers regarding Aura culture, services, products and branches
2. Create a customer database and ensure continuous updating it
3. Answer clients’ inquiries and ask for support from other departments when needed
4. Organize and follow up the appointments of Dietitian clients in coordination with Dietitian and update the database accordingly
5.Receive Diet center clients’ orders and requests and circulate them immediately to the concerned section
6. Coordinate for the delivery orders upon customer requests with the outsource companies to ensure timely and effective delivery service to the clients
7.Receive complaints and suggestions from clients and transferred from other departments, register them and send to Supervisor
8. Participate in conducting the customer satisfaction survey as per the related procedure
9. Encourage Aura customers to explore new products and services, start using them in order and to enable the customers.
10. Follow up with Aura clients after receiving Aura services to ensure their satisfaction and follow up their notes and suggestions.
2. Create a customer database and ensure continuous updating it
3. Answer clients’ inquiries and ask for support from other departments when needed
4. Organize and follow up the appointments of Dietitian clients in coordination with Dietitian and update the database accordingly
5.Receive Diet center clients’ orders and requests and circulate them immediately to the concerned section
6. Coordinate for the delivery orders upon customer requests with the outsource companies to ensure timely and effective delivery service to the clients
7.Receive complaints and suggestions from clients and transferred from other departments, register them and send to Supervisor
8. Participate in conducting the customer satisfaction survey as per the related procedure
9. Encourage Aura customers to explore new products and services, start using them in order and to enable the customers.
10. Follow up with Aura clients after receiving Aura services to ensure their satisfaction and follow up their notes and suggestions.
Qualifications
University Degree or Diploma
1 year Experience in Customer Service field
1 year Experience in Customer Service field
Specific Vacancy Requirements
Good English Skills
Salary and Benefits
According to Aura Salary Scale
Social Insurance
Health Insurance after one year from hiring
Social Insurance
Health Insurance after one year from hiring
About us
Aura by Dina is a healthy life style
Required employees number
1
Posted On
Nov 18, 2019
Expiry Date
Dec 18, 2019
Photo
Required