Job ID
21588

Job Title
ERP Technical Support Specialist

To work for
HADEED - Metal Manufacturing Company

Country
Syria

City
Rif Dimashq

Field of Work
IT Software/IT Security

Job Type
Full time

Military service
Finished or Exempted (For male)

Minimum Education Level
Intermediate Institute

Responsibilities
1.Build, customize and extend Oracle e-Business Suites components such as reports, forms, workflows, custom packages, alerts, web pages and integrations etc. to meet needs and requirements and provide relevant technical documentation.
2.Work with ERP systems users to determine appropriate system configuration and setup.
3.Assist with testing new releases of ERP systems prior to use in a production environment.
4.Create documentation and procedures guidelines for ERP systems users.
5.Thoroughly understand ERP security subsystem in order to assign appropriate system access to users at different levels throughout the organization and its partners.
6.Log, categorize, initially diagnose, resolve or re-assign and follow up incidents reported by users.
7.Identify, analyze, troubleshoot and solve system bugs and alerts using proper reference and recommend appropriate resolution.
8.Analyze and troubleshoot ERP system issues reported by end users.
9.Report and follow up bugs and approved change requests to concerned business units or providers.
10.Familiarity with all aspects of software development life cycle and the ability to follow through to code implementation, including testing and ongoing support.
11.Other duties as assigned and required to the meet emerging ERP needs of the business.


Qualifications
Bachelor’s degree in Computer Science, Management Information Systems or related field.

Specific Vacancy Requirements
-Good problem solving analytical skills.
-Very good communication skills.
-Very good oral and written English Skills.

Salary and Benefits
- Competitive Package
- Training and Career Development
- Annual Bonus
- Leave (18 day)
- Bereavement Leave
- Wedding Leave
- Paternity Leave
- Other Benefits

About us
HADEED MMC is a leading industrial company in Syria.

Required employees number
2

Posted On
Dec 26, 2019

Expiry Date
Jan 24, 2020

Photo
Required

CV Language
English




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