Job ID
21825
Job Title
Feedback Assistant
To work for
Action Against Hunger
Country
Syria
City
Damascus
Field of Work
Social Services - Humanitarian/Disasters
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Improve quality programming and accountability to AAH Beneficiaries and stakeholders:
- Build staff and partners awareness and commitment to accountability.
- Carry out field visits to follow up on activities implementation.
Management of stakeholders’ feedback:
- Respond to enquiries from program beneficiaries via email, phone calls...etc.
- Document the Frequently Asked Questions and their responses for every project.
-Ensure that confidentiality of complaints is respected.
-Ensure complaints are closed within the appropriate timeframe.
Reporting and Referrals:
- Submit internal, and accurate reports to the concerned programs/head of projects. The reports will be submitted weekly, or daily according to the urgency of the case; include monthly recommendations, if needed.
- Accurately refer cases internally within the departments of AAH and follow-up the case status progress.
- Ensure all documents and actions taken are documented, and feedback is given back to the caller.
- Build staff and partners awareness and commitment to accountability.
- Carry out field visits to follow up on activities implementation.
Management of stakeholders’ feedback:
- Respond to enquiries from program beneficiaries via email, phone calls...etc.
- Document the Frequently Asked Questions and their responses for every project.
-Ensure that confidentiality of complaints is respected.
-Ensure complaints are closed within the appropriate timeframe.
Reporting and Referrals:
- Submit internal, and accurate reports to the concerned programs/head of projects. The reports will be submitted weekly, or daily according to the urgency of the case; include monthly recommendations, if needed.
- Accurately refer cases internally within the departments of AAH and follow-up the case status progress.
- Ensure all documents and actions taken are documented, and feedback is given back to the caller.
Qualifications
- Bachelor's degree preferred in a related field of social science, such as anthropology, humanitarian, or development studies
- Familiarity with humanitarian principles.
- Ethical, focused on treating complainants/ community fairly and culturally sensitive
- More than 2 years of experience related to humanitarian assistance, program quality, or human resources
- Excellent verbal and written communication skills in English and Arabic.
- Sound analytical and conceptual skills
- Excellent communication skills and experience in report writing
- Languages: Arabic (fluent), English (professional proficiency speaking and writing)
- IT systems: Word, Excel, Power Point
- Familiarity with humanitarian principles.
- Ethical, focused on treating complainants/ community fairly and culturally sensitive
- More than 2 years of experience related to humanitarian assistance, program quality, or human resources
- Excellent verbal and written communication skills in English and Arabic.
- Sound analytical and conceptual skills
- Excellent communication skills and experience in report writing
- Languages: Arabic (fluent), English (professional proficiency speaking and writing)
- IT systems: Word, Excel, Power Point
Specific Vacancy Requirements
- knowledge of international humanitarian quality standards
- Ability to handle sensitive issues with discretion and confidentiality
- Ability to handle sensitive issues with discretion and confidentiality
Salary and Benefits
As per Syria Mission Salary Scale.
About us
An international Non-governmental, Neutral and independent Humanitarian Organization, which combat to deliver humanitarian assistance in the crises areas all over the world.
It has been working in Syria since 2009 with the Iraqi refugees and then in 2012 with the Syrian population affected by the current crises in the country.
It has been working in Syria since 2009 with the Iraqi refugees and then in 2012 with the Syrian population affected by the current crises in the country.
Required employees number
1
Posted On
Jan 20, 2020
Expiry Date
Feb 19, 2020
CV Language
English