Job ID
21912
Job Title
Billing Specialist
To work for
Syriatel Mobile Telecom S.A.
Country
Syria
City
Damascus
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1. Operate & support all billing system modules and other integrated systems (i.e. CRM, Resource Management, Credit Control).
2. Operate & support the ISP (Internet Service Provider) billing system modules.
3. Modify configurations on billing system (CRM, Credit Control).
4. Apply batch services activation/cancelation as per request from (CS, MR&Sales) departments
5. Apply corrective actions on billing system based on billing vs. OCS (online charging system) upon receiving discrepancies reports from MIS-QA and RA.
6. Solve customers' complaints received by Customer Service effectively and timely as per related policies and procedures
7. Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.
8. Keep records about the corrective and preventive actions applied to solve customers’ complaints
9. Develop SQL queries for requested billing reports (one time, ad-hoc & scheduled) related to CS, MR&SL and FN departments.
10. Ensure security of billing systems information (customer information, calls ….).
11. Perform all support requests related to billing on time and properly as per the associated policies.
12. Create and maintain packages & procedures used by other parties as systems interface to access billing system.
13. Perform requests received from other departments (MR&SL, CS) related to customers data for fixing and taking needed corrective actions.
14. Prepare the monthly claims processes requested from sales department (SIM Stock requests issues).
15. Recycle GSMs and SIMs upon request from MR&SL /CS.
16. Create and modify forms of reports printed from billing system (bill receipt...).
17. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
18. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
19. Contribute to the continuous improvement of Syriatel Quality Management System.
2. Operate & support the ISP (Internet Service Provider) billing system modules.
3. Modify configurations on billing system (CRM, Credit Control).
4. Apply batch services activation/cancelation as per request from (CS, MR&Sales) departments
5. Apply corrective actions on billing system based on billing vs. OCS (online charging system) upon receiving discrepancies reports from MIS-QA and RA.
6. Solve customers' complaints received by Customer Service effectively and timely as per related policies and procedures
7. Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.
8. Keep records about the corrective and preventive actions applied to solve customers’ complaints
9. Develop SQL queries for requested billing reports (one time, ad-hoc & scheduled) related to CS, MR&SL and FN departments.
10. Ensure security of billing systems information (customer information, calls ….).
11. Perform all support requests related to billing on time and properly as per the associated policies.
12. Create and maintain packages & procedures used by other parties as systems interface to access billing system.
13. Perform requests received from other departments (MR&SL, CS) related to customers data for fixing and taking needed corrective actions.
14. Prepare the monthly claims processes requested from sales department (SIM Stock requests issues).
15. Recycle GSMs and SIMs upon request from MR&SL /CS.
16. Create and modify forms of reports printed from billing system (bill receipt...).
17. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
18. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
19. Contribute to the continuous improvement of Syriatel Quality Management System.
Qualifications
1. Education: Bachelor’s Degree in Computer Science / IT Engineering is required.
2. Experience: 1 Year of relevant experience is a plus, preferably in Telecom.
3. Professional Certification: NA.
2. Experience: 1 Year of relevant experience is a plus, preferably in Telecom.
3. Professional Certification: NA.
Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Fair.
1.2 Writing: Good.
1.3 Comprehension: Good.
2. Microsoft Office:
2.1 Word: Good.
2.2 Excel: Good.
3. Others:
3.1 Oracle SQL – PL/SQL: Good is a plus.
3.2 UNIX (User level basically, Admin1 is preferred): Good is a plus.
1.1 Conversation: Fair.
1.2 Writing: Good.
1.3 Comprehension: Good.
2. Microsoft Office:
2.1 Word: Good.
2.2 Excel: Good.
3. Others:
3.1 Oracle SQL – PL/SQL: Good is a plus.
3.2 UNIX (User level basically, Admin1 is preferred): Good is a plus.
Salary and Benefits
.
About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.
Required employees number
3
Posted On
Jan 23, 2020
Expiry Date
Feb 22, 2020
CV Language
English