Job ID
22249
Job Title
Know Your Customer Coordinator
To work for
Syriatel Mobile Telecom S.A.
Country
Syria
City
Damascus
Field of Work
Customer services
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
1. Check customers' basic information reports including (5 keys, ID, gender, address, email and any requested information) and follow up any missing/ invalid information.
2. Check customers marketing information reports including (interests, hobbies, education, marital status, income, etc...) and follow up any missing/ invalid information.
3. Check corporates information reports including (corporate name, profession, group head, ID) and follow up any missing/ invalid information.
4. Check reported cases by Customer Information Operations Checking Representative and arrange for any needed update.
5. Suggest new ideas and tools to improve the process of gathering customers information and coordinate with concerned parties for implementation.
6. Coordinate with concerned parties to ensure that all customers information is useful and receive requests to gather specific information about customers.
7. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
8. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
9. Contribute to the continuous improvement of Syriatel Quality Management System.
2. Check customers marketing information reports including (interests, hobbies, education, marital status, income, etc...) and follow up any missing/ invalid information.
3. Check corporates information reports including (corporate name, profession, group head, ID) and follow up any missing/ invalid information.
4. Check reported cases by Customer Information Operations Checking Representative and arrange for any needed update.
5. Suggest new ideas and tools to improve the process of gathering customers information and coordinate with concerned parties for implementation.
6. Coordinate with concerned parties to ensure that all customers information is useful and receive requests to gather specific information about customers.
7. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
8. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
9. Contribute to the continuous improvement of Syriatel Quality Management System.
Qualifications
1. Education: Diploma
2. Experience: 1 Year of Service Desk Support/ Customer Service experience in Telecom is a plus
3. Professional Certification: N/A
2. Experience: 1 Year of Service Desk Support/ Customer Service experience in Telecom is a plus
3. Professional Certification: N/A
Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Fair
1.2 Writing: Fair
1.3 Comprehension: Fair
2. Microsoft Office:
2.1 Word: Fair
2.2 Excel: Good
3. Others: N/A
1.1 Conversation: Fair
1.2 Writing: Fair
1.3 Comprehension: Fair
2. Microsoft Office:
2.1 Word: Fair
2.2 Excel: Good
3. Others: N/A
Salary and Benefits
.
About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.
Required employees number
2
Posted On
Feb 22, 2020
Expiry Date
Mar 23, 2020
CV Language
English