Job ID
22667

Job Title
Contact Center Representative

To work for
Syriatel Mobile Telecom S.A.

Country
Syria

City
Tartous

Field of Work
Customer services

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Intermediate Institute

Responsibilities
• General:
1. Respond to customer inquiries and provide customers with information about Syriatel offers, services and products through phone call or Syriatel Online Channels with excellent quality.
2. Promote and sell RBT songs through answering 1666 calls in a professional manner.
3. Handle Corporate & VIP customers’ calls and respond to their inquiries in adequate manner.
4. Handle customers' requests that are received through phone call, Syriatel Online Channels or Non Voice Channels like DJ SMS and Syriatel External e-mails in a timely and adequate manner.
5. Respond to customer inquiries related to ISP service troubleshooting, submit the requests related to temporary suspension or termination and change ISP speed in a professional manner.
6. Register customers' complaints service, inquiries and suggestion on the related system to be followed by the concerned party
7. Add/delete services according to customers’ needs within Syriatel policies.
8. Escalate and report the complaints that exceeded the defined timeframe or the wrong closed complaints to the concerned parties if the customer re-called the Contact Center.
9. Report all detected problems from the customers’ feedback or system errors to direct line of authority.
10. Promote Syriatel services to customer in an adequate way.
• Phone Call:
11. Follow up customer's calls when necessary upon the approval of Contact Center Head of Section.
12. Call back all abandoned calls.
13. Report all cases related to abusing calls.
• Syriatel Online Channels:
14. Call back the customers when required for getting further details about their requests.
15. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
16. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
17. Contribute to the continuous improvement of Syriatel Quality Management System.


Qualifications
1. Education: Diploma.
2. Experience: N/A.
3. Professional Certification: N/A.


Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Fair.
1.2 Writing: Fair.
1.3 Comprehension: Fair.
2. Microsoft Office:
2.1 Word: Fair.
2.2 Excel: Fair.
3. Others: N/A.


Salary and Benefits
.

About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.

Required employees number
3

Posted On
Apr 09, 2020

Expiry Date
May 08, 2020




Copyright 2006 - 2024 SyriaJOB Ltd. All rights reserved

...