Job ID
22670
Job Title
Contact Center Support Representative
To work for
Syriatel Mobile Telecom S.A.
Country
Syria
City
Aleppo
Field of Work
Customer services
Job Type
Part Time
Military service
Not Specified
Minimum Education Level
Baccalaureate
Responsibilities
1. Answer all customers' calls and respond to their inquiries in adequate manner.
2. Promote and sell RBT songs through answering 1666 calls in a professional manner.
3. Handle customers’ requests related to RBT service on Facebook page, DJ SMS and register their suggestions on the relevant system.
4. Register customers' complaints service, inquiries and suggestion on the related system to be followed by the concerned party.
5. Report all detected problems or system errors to the direct line of authority.
6. Call back all abandoned calls.
7. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
8. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
9. Contribute to the continuous improvement of Syriatel Quality Management System.
2. Promote and sell RBT songs through answering 1666 calls in a professional manner.
3. Handle customers’ requests related to RBT service on Facebook page, DJ SMS and register their suggestions on the relevant system.
4. Register customers' complaints service, inquiries and suggestion on the related system to be followed by the concerned party.
5. Report all detected problems or system errors to the direct line of authority.
6. Call back all abandoned calls.
7. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
8. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
9. Contribute to the continuous improvement of Syriatel Quality Management System.
Qualifications
1. Education: Undergraduate.
2. Experience: N/A
3. Professional Certification: N/A
2. Experience: N/A
3. Professional Certification: N/A
Specific Vacancy Requirements
1. Computer/IT Skills:
1.1 Word: N/A.
1.2 Excel: N/A.
2. English Level:
2.1 Conversation: Literate.
2.2 Writing: Fair.
2.3 Comprehension: Fair.
1.1 Word: N/A.
1.2 Excel: N/A.
2. English Level:
2.1 Conversation: Literate.
2.2 Writing: Fair.
2.3 Comprehension: Fair.
Salary and Benefits
.
About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.
Required employees number
5
Posted On
Apr 09, 2020
Expiry Date
May 08, 2020