Job ID
25377
Job Title
Contact Center Representative - night shift
To work for
MTN Syria
Country
Syria
City
Damascus
Field of Work
Customer services
Job Type
Night shift
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
Answer the caller and inquire about purpose of the call.
Provide the caller with requested and necessary information / service according to company policies and procedures.
Promote services and products of MTN to all callers.
Execute caller request according to company policies, procedures processes.
Receive, filter and transfer callers complaints to the concerned person(s)/ department.
Educate subscribers and prospective clients about the products and services offered by MTN Syria.
Reports to the Supervisor/Senior lead any alarming complaint.
Provide the caller with requested and necessary information / service according to company policies and procedures.
Promote services and products of MTN to all callers.
Execute caller request according to company policies, procedures processes.
Receive, filter and transfer callers complaints to the concerned person(s)/ department.
Educate subscribers and prospective clients about the products and services offered by MTN Syria.
Reports to the Supervisor/Senior lead any alarming complaint.
Qualifications
Minimum Education:
Intermediate Institute graduate, or third year and above student at the university.
Intermediate Institute graduate, or third year and above student at the university.
Specific Vacancy Requirements
Knowledge:
Word Processing (Microsoft Word)
Presentation (Microsoft PowerPoint, Macromedia Flash, Keynote…etc.)
Spreadsheet (Microsoft Excel)
Night shift
Word Processing (Microsoft Word)
Presentation (Microsoft PowerPoint, Macromedia Flash, Keynote…etc.)
Spreadsheet (Microsoft Excel)
Night shift
Salary and Benefits
Upon Job Offer
About us
MTN Syria is the leading provider of mobile services, offering cellular network access and business solutions.
In 2007, the new MTN brand was launched in Syria, and thus, introducing a new era of telecommunications in the country.
MTN Syria is part of MTN Group which has launched in 1994, MTN Group is a multinational telecommunications group, operating in 22 countries in Africa and the Middle East.
At the end of December 2014, MTN recorded more than 223.3 million subscribers across its operations.
In 2007, the new MTN brand was launched in Syria, and thus, introducing a new era of telecommunications in the country.
MTN Syria is part of MTN Group which has launched in 1994, MTN Group is a multinational telecommunications group, operating in 22 countries in Africa and the Middle East.
At the end of December 2014, MTN recorded more than 223.3 million subscribers across its operations.
Required employees number
1
Posted On
Mar 24, 2021
Expiry Date
Apr 23, 2021
Photo
Required