Job ID
25492
Job Title
MHPSS Coordinator/Reviewing Officer
To work for
COOPI Cooperazione Internazionale
Country
Syria
City
Aleppo
Field of Work
Humanitarian/Disasters
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
MHPSS COORDINATOR:
- Ensure that all MHPSS staff in their organization are familiar with documents and guidelines relevant to MHPSS.
- Initiate and lead MHPSS mainstreaming into other sections on the level of the organization.
- Provide staff with the opportunity to discuss their work and receive constructive feedback
- Coordinate with UNHCR to highlighted training needs and provide further training to enhance the knowledge and skills of MHPSS staff.
- Provide direction and technical support for MHPSS reviewing officers/ case managers in coordination with UNHCR.
- Assist in selecting MHPSS team: MHPSS case managers, PSS activity facilitators, PSS outreach volunteers, HBR focal points, and HBT volunteers…
- Assess the needs and lead the planning of MHPSS programs and provide inputs for project proposals/ agreements with UNHCR.
- Compile data collection tools and share with UNHCR on monthly bases (or on ad-hoc bases as needed). Analyze trends, challenges, gaps and impact, and reflect those finding in programming to improve MHPSS programs.
- Contribute to reporting tools (dashboard, quarterly, mid and end of year), provide figures for MHPSS activities and provide inputs on achievements and challenges.
- Represent the organization in MHPSS field and participate in relevant coordination meetings as required.
MHPSS REVIEWING OFFICER:
Technical supervision and management:
- Conduct weekly one to one supervision meetings with each case manager, providing technical advice on cases and psychosocial support to case managers. Facilitate peer-to-peer support groups where appropriate.
- Support individual cases where required and provide regular monitoring of all aspects of case management services.
- Monitor timescales for response, decision-making, placement, follow-up and review, attend case conferences along with case manager for complex cases.
- Schedule and supervise case management meetings at least once every 2 weeks with all case managers (discussing general challenges and standards, work plans, implementation and achievements). Share agreed action points with the case managers.
- Review staff caseloads to ensure they are manageable and share challenges with coordinator (max 20 open cases per case manager)
- Conduct regular case file audit and check that protocols and principles are respected. Follow up on the results of client’s feedback surveys and ensure action are taken to improve quality of services.
- Monitor and manage staff stress
- Prepare a plan for emergency cases such as suicidal cases to ensure the appropriate response in the appropriate time
- Decide on distribution of cases for follow up, support complex cases that need referrals between services or that have difficulties accessing appropriate services.
- Alert and report to the MHPSS coordinator at the central level whenever there are complex cases which require extra/additional measures
CAPACITY BUILDING/ TECHNICAL GUIDANCE:
- Ensure that all MHPSS staff in their organization are familiar with relevant guiding documents, monitor the use of case management tools by case managers and provide feedback on improvements needed.
- Carry out MHPSS mainstreaming into different sectors within your area of responsibility; conduct orientation sessions for non-MHPSS staff/volunteers and ensure that helpers/ service providers are able to put knowledge and skills from training into practice.
- Transfer knowledge and conduct trainings based on training needs assessments and team needs for MHPSS staff; create an opportunity for on job learning and professional growth and ensure that MHPSS staff are able to put knowledge and skills from training into practice.
- Provide an ongoing opportunity for staff to reflect on their personal values, beliefs and behaviors and how this impact their work with beneficiaries.
COORDINATION AND REPORTING
- Review and analyze trends in the caseload and reflect back to the MHPSS coordinator for programming purposes.
- Review monthly work plans with MHPSS coordinator and UNHCR office.
- Consolidate MHPSS case management data collection tools, verify and ensure data was correctly entered and share with MHPSS coordinator.
- Provide inputs for narrative reporting covering the area of responsibility as necessary/ requested.
- Communicate training needs to the MHPSS coordinator and support in planning capacity building activities to enhance the knowledge and skills of MHPSS staff.
- Coordinate with UNHCR in the field as relevant (if the partner’s coordinator is in a different location and is overseeing multiple governorates); and participate in relevant coordination meetings as required.
- Perform any other related duties as required.
- Ensure that all MHPSS staff in their organization are familiar with documents and guidelines relevant to MHPSS.
- Initiate and lead MHPSS mainstreaming into other sections on the level of the organization.
- Provide staff with the opportunity to discuss their work and receive constructive feedback
- Coordinate with UNHCR to highlighted training needs and provide further training to enhance the knowledge and skills of MHPSS staff.
- Provide direction and technical support for MHPSS reviewing officers/ case managers in coordination with UNHCR.
- Assist in selecting MHPSS team: MHPSS case managers, PSS activity facilitators, PSS outreach volunteers, HBR focal points, and HBT volunteers…
- Assess the needs and lead the planning of MHPSS programs and provide inputs for project proposals/ agreements with UNHCR.
- Compile data collection tools and share with UNHCR on monthly bases (or on ad-hoc bases as needed). Analyze trends, challenges, gaps and impact, and reflect those finding in programming to improve MHPSS programs.
- Contribute to reporting tools (dashboard, quarterly, mid and end of year), provide figures for MHPSS activities and provide inputs on achievements and challenges.
- Represent the organization in MHPSS field and participate in relevant coordination meetings as required.
MHPSS REVIEWING OFFICER:
Technical supervision and management:
- Conduct weekly one to one supervision meetings with each case manager, providing technical advice on cases and psychosocial support to case managers. Facilitate peer-to-peer support groups where appropriate.
- Support individual cases where required and provide regular monitoring of all aspects of case management services.
- Monitor timescales for response, decision-making, placement, follow-up and review, attend case conferences along with case manager for complex cases.
- Schedule and supervise case management meetings at least once every 2 weeks with all case managers (discussing general challenges and standards, work plans, implementation and achievements). Share agreed action points with the case managers.
- Review staff caseloads to ensure they are manageable and share challenges with coordinator (max 20 open cases per case manager)
- Conduct regular case file audit and check that protocols and principles are respected. Follow up on the results of client’s feedback surveys and ensure action are taken to improve quality of services.
- Monitor and manage staff stress
- Prepare a plan for emergency cases such as suicidal cases to ensure the appropriate response in the appropriate time
- Decide on distribution of cases for follow up, support complex cases that need referrals between services or that have difficulties accessing appropriate services.
- Alert and report to the MHPSS coordinator at the central level whenever there are complex cases which require extra/additional measures
CAPACITY BUILDING/ TECHNICAL GUIDANCE:
- Ensure that all MHPSS staff in their organization are familiar with relevant guiding documents, monitor the use of case management tools by case managers and provide feedback on improvements needed.
- Carry out MHPSS mainstreaming into different sectors within your area of responsibility; conduct orientation sessions for non-MHPSS staff/volunteers and ensure that helpers/ service providers are able to put knowledge and skills from training into practice.
- Transfer knowledge and conduct trainings based on training needs assessments and team needs for MHPSS staff; create an opportunity for on job learning and professional growth and ensure that MHPSS staff are able to put knowledge and skills from training into practice.
- Provide an ongoing opportunity for staff to reflect on their personal values, beliefs and behaviors and how this impact their work with beneficiaries.
COORDINATION AND REPORTING
- Review and analyze trends in the caseload and reflect back to the MHPSS coordinator for programming purposes.
- Review monthly work plans with MHPSS coordinator and UNHCR office.
- Consolidate MHPSS case management data collection tools, verify and ensure data was correctly entered and share with MHPSS coordinator.
- Provide inputs for narrative reporting covering the area of responsibility as necessary/ requested.
- Communicate training needs to the MHPSS coordinator and support in planning capacity building activities to enhance the knowledge and skills of MHPSS staff.
- Coordinate with UNHCR in the field as relevant (if the partner’s coordinator is in a different location and is overseeing multiple governorates); and participate in relevant coordination meetings as required.
- Perform any other related duties as required.
Qualifications
- MHPSS coordinator at partner level should have related educational background (psychology, psychological counselling), master’s degree is preferable with 4 years’ experience at least in this field
- MHPSS reviewing officer should have related educational background (psychology, psychological counseling), with 3 years’ experience at least in this field
- Previous experience in humanitarian organizations
- Proficiency in English and Arabic
- Demonstrated reporting skills
- Relevant computer skills
- Database design and use capacity
- MHPSS reviewing officer should have related educational background (psychology, psychological counseling), with 3 years’ experience at least in this field
- Previous experience in humanitarian organizations
- Proficiency in English and Arabic
- Demonstrated reporting skills
- Relevant computer skills
- Database design and use capacity
Salary and Benefits
As per UNHCR salary grid
About us
We are an independent Italian NGO founded in Milan by Father Vincenzo Barbieri on April 15 1965.
For 50 years we have been dedicated to breaking the cycle of poverty and to supporting populations affected by wars, socio-economic crises or natural disasters in their path to recovery and sustainable development, by making use of the professionalism of local and international operators, and through our partnerships with public and private bodies and civil society organizations.
Today we are present in 24 countries in Africa, the Middle East, Latin America and the Caribbean, with 150 humanitarian projects reaching almost 2,400,000 people. Since 2006 we have been providing food, education, health and protection to thousands of children in 8 countries through our child sponsorship programs.
Since 1965 we have helped 100 million people, through 1,600 projects in 63 countries, employing 4,500 expatriate and 55,000 local operators.
For 50 years we have been dedicated to breaking the cycle of poverty and to supporting populations affected by wars, socio-economic crises or natural disasters in their path to recovery and sustainable development, by making use of the professionalism of local and international operators, and through our partnerships with public and private bodies and civil society organizations.
Today we are present in 24 countries in Africa, the Middle East, Latin America and the Caribbean, with 150 humanitarian projects reaching almost 2,400,000 people. Since 2006 we have been providing food, education, health and protection to thousands of children in 8 countries through our child sponsorship programs.
Since 1965 we have helped 100 million people, through 1,600 projects in 63 countries, employing 4,500 expatriate and 55,000 local operators.
Required employees number
1
Posted On
Apr 11, 2021
Expiry Date
May 11, 2021
Photo
Required
CV Language
English