Job ID
27979
Job Title
Provisioning & Mediation Specialist
To work for
Syriatel Mobile Telecom S.A.
Country
Syria
City
Damascus
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1. Prepare mediation and provisioning processes and ensure that they are working properly and identify / fix any faults in coordination with the concerned parties.
2. Define and setup the mediation rules for any existing / new network elements on system that generates billable CDR files "Call Detailed Record"
3. Perform CDR files check covered polled files, file type, file size, file status and file continuity and check the files (types, counts) before and after mediation .
4. Perform timely response for any incident with appropriate process adjustments or corrective actions and proper escalation.
5. Support & coordinate with technical department in their system testing, upgrades, new network elements and perform acceptance test accordingly.
6. Define and setup business & switch commands for any new postpaid/prepaid service on provisioning system.
7. Contribute to any new product setup that needs technical decision about its feasibility and provide alternative solutions.
8. Ensure the execution of the commands on the provisioning system and take the appropriate action to fix outstanding issues on a daily basis.
9. Solve customers' complaints received by Customer Service effectively and timely
10. Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.
11. Keep records about the corrective and preventive actions applied to solve customers’ complaints
12. Perform daily checks to ensure that all the mediation and provisioning systems are functioning properly.
13. Fix the discrepancies between billing & HLR (Home Location Register) as per received reports from Revenue Assurance.
1. Prepare mediation and provisioning processes and ensure that they are working properly and identify / fix any faults in coordination with the concerned parties.
2. Define and setup the mediation rules for any existing / new network elements on system that generates billable CDR files "Call Detailed Record"
3. Perform CDR files check covered polled files, file type, file size, file status and file continuity and check the files (types, counts) before and after mediation .
4. Perform timely response for any incident with appropriate process adjustments or corrective actions and proper escalation.
5. Support & coordinate with technical department in their system testing, upgrades, new network elements and perform acceptance test accordingly.
6. Define and setup business & switch commands for any new postpaid/prepaid service on provisioning system.
7. Contribute to any new product setup that needs technical decision about its feasibility and provide alternative solutions.
8. Ensure the execution of the commands on the provisioning system and take the appropriate action to fix outstanding issues on a daily basis.
9. Solve customers' complaints received by Customer Service effectively and timely
10. Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.
11. Keep records about the corrective and preventive actions applied to solve customers’ complaints
12. Perform daily checks to ensure that all the mediation and provisioning systems are functioning properly.
13. Fix the discrepancies between billing & HLR (Home Location Register) as per received reports from Revenue Assurance.
2. Define and setup the mediation rules for any existing / new network elements on system that generates billable CDR files "Call Detailed Record"
3. Perform CDR files check covered polled files, file type, file size, file status and file continuity and check the files (types, counts) before and after mediation .
4. Perform timely response for any incident with appropriate process adjustments or corrective actions and proper escalation.
5. Support & coordinate with technical department in their system testing, upgrades, new network elements and perform acceptance test accordingly.
6. Define and setup business & switch commands for any new postpaid/prepaid service on provisioning system.
7. Contribute to any new product setup that needs technical decision about its feasibility and provide alternative solutions.
8. Ensure the execution of the commands on the provisioning system and take the appropriate action to fix outstanding issues on a daily basis.
9. Solve customers' complaints received by Customer Service effectively and timely
10. Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.
11. Keep records about the corrective and preventive actions applied to solve customers’ complaints
12. Perform daily checks to ensure that all the mediation and provisioning systems are functioning properly.
13. Fix the discrepancies between billing & HLR (Home Location Register) as per received reports from Revenue Assurance.
1. Prepare mediation and provisioning processes and ensure that they are working properly and identify / fix any faults in coordination with the concerned parties.
2. Define and setup the mediation rules for any existing / new network elements on system that generates billable CDR files "Call Detailed Record"
3. Perform CDR files check covered polled files, file type, file size, file status and file continuity and check the files (types, counts) before and after mediation .
4. Perform timely response for any incident with appropriate process adjustments or corrective actions and proper escalation.
5. Support & coordinate with technical department in their system testing, upgrades, new network elements and perform acceptance test accordingly.
6. Define and setup business & switch commands for any new postpaid/prepaid service on provisioning system.
7. Contribute to any new product setup that needs technical decision about its feasibility and provide alternative solutions.
8. Ensure the execution of the commands on the provisioning system and take the appropriate action to fix outstanding issues on a daily basis.
9. Solve customers' complaints received by Customer Service effectively and timely
10. Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.
11. Keep records about the corrective and preventive actions applied to solve customers’ complaints
12. Perform daily checks to ensure that all the mediation and provisioning systems are functioning properly.
13. Fix the discrepancies between billing & HLR (Home Location Register) as per received reports from Revenue Assurance.
Qualifications
1. Education: Bachelor degree in Computer / Engineering/ IT
2. Experience: 1-2 Years Relevant Experience in Telecom
3. Professional Certification: Oracle, Unix are plus
1. Education: Bachelor degree in Computer / Engineering/ IT
2. Experience: 1-2 Years Relevant Experience in Telecom
3. Professional Certification: Oracle, Unix are plus
2. Experience: 1-2 Years Relevant Experience in Telecom
3. Professional Certification: Oracle, Unix are plus
1. Education: Bachelor degree in Computer / Engineering/ IT
2. Experience: 1-2 Years Relevant Experience in Telecom
3. Professional Certification: Oracle, Unix are plus
Specific Vacancy Requirements
1. Computer/IT Skills:
1.1 Word: Good
1.2 Excel: Good
1.3 Oracle: Good (SQL/PLSQL)
1.4 Unix: Good (User level basically, Admin1 is preferred)
2. English Level:
2.1 Conversation: Fair
2.2 Writing: Good
2.3 Comprehension: Good
1.1 Word: Good
1.2 Excel: Good
1.3 Oracle: Good (SQL/PLSQL)
1.4 Unix: Good (User level basically, Admin1 is preferred)
2. English Level:
2.1 Conversation: Fair
2.2 Writing: Good
2.3 Comprehension: Good
Salary and Benefits
.
About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.
Required employees number
3
Posted On
Nov 16, 2021
Expiry Date
Dec 16, 2021
CV Language
English