Job ID
27992
Job Title
Customer Care Representative
To work for
Confidential
Country
Syria
City
Damascus
Field of Work
Customer services - HR/QM - Administrative
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Intermediate Institute
Responsibilities
Main duties: Taking care of new and existing clients
Duties and Responsibilities:
1. To keep direct contact with company's clients by phone ,e-mails or any other communication medium
2. Providing clients with information about the company's services
3. Assuring Clients satisfaction from the provided services
4. Providing best explanation about services and advice about the most convenient for client needs
5. Providing Clients with offers according to their needs.
6. Receiving complaints if any, forwarding them to person in charge, keep client updated and informed when problem is solved
7. Providing management with feedback and reports and statistical tables
8. Obtaining needed documents from client
9. Registering and documenting communication with clients
10. Making and executing plans in customer care filed
11. Maintaining the confidentiality and privacy of the data
Duties and Responsibilities:
1. To keep direct contact with company's clients by phone ,e-mails or any other communication medium
2. Providing clients with information about the company's services
3. Assuring Clients satisfaction from the provided services
4. Providing best explanation about services and advice about the most convenient for client needs
5. Providing Clients with offers according to their needs.
6. Receiving complaints if any, forwarding them to person in charge, keep client updated and informed when problem is solved
7. Providing management with feedback and reports and statistical tables
8. Obtaining needed documents from client
9. Registering and documenting communication with clients
10. Making and executing plans in customer care filed
11. Maintaining the confidentiality and privacy of the data
Qualifications
Minimum 1 year of experience in customer care, sales or any other related filed
Good in English, Reading, Speaking and writing
Previous Experience or Good knowledge in HR is a plus
Presentable voice over the phone
Customer oriented
Committed to meet deadlines
Able to work in a team
Leading personality
Presentable
Flexible and hard worker
Able to understand company services and introduce them effectively to clients
Good in English, Reading, Speaking and writing
Previous Experience or Good knowledge in HR is a plus
Presentable voice over the phone
Customer oriented
Committed to meet deadlines
Able to work in a team
Leading personality
Presentable
Flexible and hard worker
Able to understand company services and introduce them effectively to clients
Salary and Benefits
To be determined after interview
About us
An online service provider leading company
Required employees number
1
Posted On
Nov 16, 2021
Expiry Date
Dec 16, 2021
Photo
Required
Additional questions for applicants
Q1: Have you ever had a role or training of Human resources management? If yes, please to describe
Q2: What is your expected net salary for full time job?
Q3: Do you have special thing to add to this job?
Q4: Are you capable to do this job? if yes, please describe why
Q2: What is your expected net salary for full time job?
Q3: Do you have special thing to add to this job?
Q4: Are you capable to do this job? if yes, please describe why