Job ID

Job Title
IT Help Desk Specialist

To work for
Syriatel Mobile Telecom S.A.



Field of Work
IT Hardware

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Bachelor/ License Degree

1. Respond to escalated requests in a professional manner.
2. Provide second level of support to customers and follow up requests until resolving with appropriate escalation if needed.
3. Troubleshoot workstation hardware and software, and conduct hardware failure and maintenance report.
4. Evaluate the returned IT hardware, and report maintenance needs to the HOS.
5. Participate in testing the implementation process of newly acquired applications.
6. Participate in the distribution of help desk requests.
7. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
8. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
9. Contribute to the continuous improvement of Syriatel Quality Management System.

1. Education: Bachelor’s Degree in Computer Science / IT Engineering is required.
2. Experience: 2 Years of experience in installation and supporting OS and desktop applications and hardware are required.
3. Professional Certification:
• Operating Systems Professional Certificates (Windows), A+ are required.
• MCSA / MCSE / ITIL (Information Technology Infrastructure Library) are a plus.

Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Fair
1.2 Writing: Good
1.3 Comprehension: Good
2. Microsoft Office:
2.1 Word: Good
2.2 Excel: Good
3. Others:
• Security+ / CCNA / MCDST: Good knowledge is a plus.

Salary and Benefits

About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.

Required employees number

Posted On
Nov 22, 2021

Expiry Date
Dec 22, 2021

CV Language

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