Job ID
30226

Job Title
IT Support - Male

To work for
Confidential

Country
Syria

City
Damascus

Field of Work
IT Software/IT Security - IT Hardware

Job Type
Full time

Military service
Finished or Exempted

Minimum Education Level
Bachelor/ License Degree

Responsibilities
-Serve as the first contact with customers who need technical assistance via the phone or email.
-Perform troubleshooting using different diagnostic techniques in addition to Diagnosing and solving hardware/software faults.
-Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
-Provide quick resolution and excellent customer service in addition to Installing and configuring computer systems.
-Provide needed information on IT products or services.
-Keep record of problems and their resolution.
-Provide feedback on processes and make recommendations on areas to improve.
-Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
-Suggest improvements on procedures.
-Logging customer/employee queries.
-Analyzing call logs to spot trends and underlying issues.


Qualifications
-bachelor degree in computer science or any relevant field.
-Minimum 2 years experience in a relevant field.
-Experience in networking principles.
-Experience in computer maintenance and accessories maintenance.
-Decent knowledge in computers operating systems WINDOWS, LINUX.
-Knowledge of Database like MySQL.
-Knowledge in windows server 2016.

Salary and Benefits
According to the company's salary scale.

About us
A leading holding group with diversified activities, we strive to achieve sustainable development for the Syrian economy by building pioneering businesses in the market that ensure the continuous enrichment of the Syrian society


Required employees number
1

Posted On
May 17, 2022

Expiry Date
Jun 16, 2022




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