30226
IT Support - Male
Confidential
Syria
Damascus
IT Software/IT Security - IT Hardware
Full time
Finished or Exempted
Bachelor/ License Degree
-Serve as the first contact with customers who need technical assistance via the phone or email.
-Perform troubleshooting using different diagnostic techniques in addition to Diagnosing and solving hardware/software faults.
-Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
-Provide quick resolution and excellent customer service in addition to Installing and configuring computer systems.
-Provide needed information on IT products or services.
-Keep record of problems and their resolution.
-Provide feedback on processes and make recommendations on areas to improve.
-Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
-Suggest improvements on procedures.
-Logging customer/employee queries.
-Analyzing call logs to spot trends and underlying issues.
-Perform troubleshooting using different diagnostic techniques in addition to Diagnosing and solving hardware/software faults.
-Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
-Provide quick resolution and excellent customer service in addition to Installing and configuring computer systems.
-Provide needed information on IT products or services.
-Keep record of problems and their resolution.
-Provide feedback on processes and make recommendations on areas to improve.
-Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
-Suggest improvements on procedures.
-Logging customer/employee queries.
-Analyzing call logs to spot trends and underlying issues.
-bachelor degree in computer science or any relevant field.
-Minimum 2 years experience in a relevant field.
-Experience in networking principles.
-Experience in computer maintenance and accessories maintenance.
-Decent knowledge in computers operating systems WINDOWS, LINUX.
-Knowledge of Database like MySQL.
-Knowledge in windows server 2016.
-Minimum 2 years experience in a relevant field.
-Experience in networking principles.
-Experience in computer maintenance and accessories maintenance.
-Decent knowledge in computers operating systems WINDOWS, LINUX.
-Knowledge of Database like MySQL.
-Knowledge in windows server 2016.
According to the company's salary scale.
A leading holding group with diversified activities, we strive to achieve sustainable development for the Syrian economy by building pioneering businesses in the market that ensure the continuous enrichment of the Syrian society
1
May 17, 2022
Jun 16, 2022