Job ID
30784
Job Title
IT Help Desk Support
To work for
Syriatel Mobile Telecom S.A.
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
1. Respond to customers’ requests in a professional manner and provide them with first level of support.
2. Record the received requests, identify and escalate each request to the concerned in coordination with IT Help Desk specialist.
3. Install and troubleshoot workstation hardware and software including computers, printers, peripherals and terminals.
4. Prepare reports related to hardware failure and maintenance.
5. Update records related to received requests and the taken actions.
6. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
7. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
8. Contribute to the continuous improvement of Syriatel Quality Management System.
2. Record the received requests, identify and escalate each request to the concerned in coordination with IT Help Desk specialist.
3. Install and troubleshoot workstation hardware and software including computers, printers, peripherals and terminals.
4. Prepare reports related to hardware failure and maintenance.
5. Update records related to received requests and the taken actions.
6. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
7. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
8. Contribute to the continuous improvement of Syriatel Quality Management System.
Qualifications
1. Education: Diploma in Computer Science / IT Engineering is required.
2. Experience: 1 Year of experience in installation and supporting OS and desktop applications and hardware is a plus.
3. Professional Certification: MCITP (Microsoft Certified Information Technology Professional) / A+ / Operating Systems Professional Certificates (Windows) are a plus.
2. Experience: 1 Year of experience in installation and supporting OS and desktop applications and hardware is a plus.
3. Professional Certification: MCITP (Microsoft Certified Information Technology Professional) / A+ / Operating Systems Professional Certificates (Windows) are a plus.
Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Fair
1.2 Writing: Good
1.3 Comprehension: Good
2. Microsoft Office:
2.1 Word: Good
2.2 Excel: Good
3. Others: Knowledge in Security+ / CCNA / MCDST / ITIL is a plus.
1.1 Conversation: Fair
1.2 Writing: Good
1.3 Comprehension: Good
2. Microsoft Office:
2.1 Word: Good
2.2 Excel: Good
3. Others: Knowledge in Security+ / CCNA / MCDST / ITIL is a plus.
Salary and Benefits
.
About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.
Required employees number
2
Posted On
Jun 26, 2022
Expiry Date
Jul 26, 2022
Photo
Required
CV Language
English