35034
Operation and Quality Manager
Khulud Sirri HalabyDHL Express
Syria
Damascus
Customer services - Operations - Quality Control
Full time
Finished or Exempted (For male)
Bachelor/ License Degree
- Manage employees. Optimizing the working environment of staff
- Ensure that the process of collection, delivery and sending Shipments is carried out in line with the service quality and performance standards.
- Makes proposals to improve operational policy.
- Maintains a network of relationships with parties
- Ensures the quality system ISO.
- analyses data, perform KPIs analysis and interpret results.
- Monitors the progress of work and facilitates resolution of problems.
- Responsible for the service performance and operational costs
- Ensure implementation of agreed processes, policies and procedures.
- Support sales acquisition
- Monitor performance against service targets and cost targets and ensure that the implementation of actions for the areas where targets are not achieved.
- Preparing the requested reports related to the operation department
- Prepare and follow up the internal audit reports
- operate and use the surveillance system in the Facilities.
- prepare and implement the emergency and crisis plans in the country.
- follow-up the shipments physical inspection works.
- follow the security incidents in the country, cities, and facilities.
- Ensure that the process of collection, delivery and sending Shipments is carried out in line with the service quality and performance standards.
- Makes proposals to improve operational policy.
- Maintains a network of relationships with parties
- Ensures the quality system ISO.
- analyses data, perform KPIs analysis and interpret results.
- Monitors the progress of work and facilitates resolution of problems.
- Responsible for the service performance and operational costs
- Ensure implementation of agreed processes, policies and procedures.
- Support sales acquisition
- Monitor performance against service targets and cost targets and ensure that the implementation of actions for the areas where targets are not achieved.
- Preparing the requested reports related to the operation department
- Prepare and follow up the internal audit reports
- operate and use the surveillance system in the Facilities.
- prepare and implement the emergency and crisis plans in the country.
- follow-up the shipments physical inspection works.
- follow the security incidents in the country, cities, and facilities.
- Very good level in English language (Speaking, reading, writing )
- Ability to work under pressure and meet deadlines.
- Ability to work a flexible schedule including early mornings, evenings and/or weekends
- Excellent communication and presentation skills.
- Customer focus.
- Planning and organizational skills and a focus on results .
- ICDL (Windows, Word, Excel, PowerPoint, IT).
- Knowledge of ISO
- Good analytical skills
- Ability to work under pressure and meet deadlines.
- Ability to work a flexible schedule including early mornings, evenings and/or weekends
- Excellent communication and presentation skills.
- Customer focus.
- Planning and organizational skills and a focus on results .
- ICDL (Windows, Word, Excel, PowerPoint, IT).
- Knowledge of ISO
- Good analytical skills
- At least 5 years of Management experience
- Master of Business Administration degree preferred
- Knowledge of ISO
- Managerial skills
- Master of Business Administration degree preferred
- Knowledge of ISO
- Managerial skills
- As per company salary scale
Exclusive Agent - Syria for DHL Express and Logistics
1
May 24, 2023
Jun 23, 2023
English