Job ID
35034

Job Title
Operation and Quality Manager

To work for
Khulud Sirri HalabyDHL Express

Country
Syria

City
Damascus

Field of Work
Customer services - Operations - Quality Control

Job Type
Full time

Military service
Finished or Exempted (For male)

Minimum Education Level
Bachelor/ License Degree

Responsibilities
- Manage employees. Optimizing the working environment of staff
- Ensure that the process of collection, delivery and sending Shipments is carried out in line with the service quality and performance standards.
- Makes proposals to improve operational policy.
- Maintains a network of relationships with parties
- Ensures the quality system ISO.
- analyses data, perform KPIs analysis and interpret results.
- Monitors the progress of work and facilitates resolution of problems.
- Responsible for the service performance and operational costs
- Ensure implementation of agreed processes, policies and procedures.
- Support sales acquisition
- Monitor performance against service targets and cost targets and ensure that the implementation of actions for the areas where targets are not achieved.
- Preparing the requested reports related to the operation department
- Prepare and follow up the internal audit reports
- operate and use the surveillance system in the Facilities.
- prepare and implement the emergency and crisis plans in the country.
- follow-up the shipments physical inspection works.
- follow the security incidents in the country, cities, and facilities.


Qualifications
- Very good level in English language (Speaking, reading, writing )
- Ability to work under pressure and meet deadlines.
- Ability to work a flexible schedule including early mornings, evenings and/or weekends
- Excellent communication and presentation skills.
- Customer focus.
- Planning and organizational skills and a focus on results .
- ICDL (Windows, Word, Excel, PowerPoint, IT).
- Knowledge of ISO
- Good analytical skills


Specific Vacancy Requirements
- At least 5 years of Management experience
- Master of Business Administration degree preferred
- Knowledge of ISO
- Managerial skills


Salary and Benefits
- As per company salary scale

About us
Exclusive Agent - Syria for DHL Express and Logistics

Required employees number
1

Posted On
May 24, 2023

Expiry Date
Jun 23, 2023

CV Language
English




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