Job ID
39081
Job Title
Call Center Agent
To work for
Confidential
Country
Syria
City
Damascus
Field of Work
Customer services - Quality Control
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1.Answer incoming customer calls, greeting customers while displaying an upbeat helpful demeanor.
2.Respond, handle and follow up customer inquiries and provide customers with information with excellent quality with their delivery time frame.
3.Answer all incoming calls from all queues
4.Able to work flexible schedule to include nights, weekends, and holidays
2.Respond, handle and follow up customer inquiries and provide customers with information with excellent quality with their delivery time frame.
3.Answer all incoming calls from all queues
4.Able to work flexible schedule to include nights, weekends, and holidays
Qualifications
1.At least two years of experience in customer service
2.Excellent interpersonal and communications skills, especially with people from different socio-cultural backgrounds
3.Negotiation and conflict resolution skills
4.Organizational and planning skills
2.Excellent interpersonal and communications skills, especially with people from different socio-cultural backgrounds
3.Negotiation and conflict resolution skills
4.Organizational and planning skills
Specific Vacancy Requirements
1.English Level: (preferable of English language certificate or prof of competence)
a. Conversation: Good
b. Writing: Good
c. Comprehension: Good
2.Microsoft Office:
a. Word: Good
b. Excel: Good
c. PowerPoint: Good
a. Conversation: Good
b. Writing: Good
c. Comprehension: Good
2.Microsoft Office:
a. Word: Good
b. Excel: Good
c. PowerPoint: Good
Salary and Benefits
Determined after the interview
About us
A consulting and economic studies company working in evaluating and monitoring on the projects implemented by the associations and organizations in Syria.
We have active contracts with united nation agencies and INGO in domain of monitoring and evaluation.
We have active contracts with united nation agencies and INGO in domain of monitoring and evaluation.
Required employees number
10+
Posted On
Apr 23, 2024
Expiry Date
May 23, 2024
Photo
Required
CV Language
English
