Job ID
43806
Job Title
Loyalty Program Manager
To work for
Fly Cham
Country
Syria
City
Damascus
Field of Work
Marketing - Advertising - Tourism/Hotels/Reservations
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1. Design and manage the airline’s frequent flyer program, including tier levels, accrual/redemption policies, and elite benefits.
2. Optimize program performance using KPIs such as redemption rate, breakage, and member engagement.
3. Establish and maintain commercial partnerships with banks, hotels, retailers, and airline alliances to enhance member benefits and drive incremental revenue.
4. Conduct market analysis to track competitor loyalty programs and implement improvements based on global best practices.
5. Collaborate with internal teams (marketing, IT, finance, and customer service) to ensure seamless loyalty program execution and member experience.
6. Oversee loyalty platforms and digital tools (e.g., Amadeus Loyalty, Loylogic, Points.com).
7. Manage program budgets, prepare financial forecasts, and assess return on investment.
8. Lead and develop a small team to achieve program goals.
2. Optimize program performance using KPIs such as redemption rate, breakage, and member engagement.
3. Establish and maintain commercial partnerships with banks, hotels, retailers, and airline alliances to enhance member benefits and drive incremental revenue.
4. Conduct market analysis to track competitor loyalty programs and implement improvements based on global best practices.
5. Collaborate with internal teams (marketing, IT, finance, and customer service) to ensure seamless loyalty program execution and member experience.
6. Oversee loyalty platforms and digital tools (e.g., Amadeus Loyalty, Loylogic, Points.com).
7. Manage program budgets, prepare financial forecasts, and assess return on investment.
8. Lead and develop a small team to achieve program goals.
Qualifications
• Bachelor’s degree in Business Administration, Marketing, Hospitality, Aviation Management, or a related field.
• Master’s degree (MBA, Strategic Management, CRM, or Marketing Analytics) is a plus.
• 3–5 years of experience in loyalty program management, customer retention, or marketing, preferably in the airline, hospitality, or travel industry.
• Proven success in managing FFPs or co-branded loyalty programs.
• Hands-on experience with CRM platforms (e.g., Salesforce) and analytics tools (Excel, Tableau, SQL).
• Familiarity with airline industry systems, GDS, and loyalty technologies.
• Master’s degree (MBA, Strategic Management, CRM, or Marketing Analytics) is a plus.
• 3–5 years of experience in loyalty program management, customer retention, or marketing, preferably in the airline, hospitality, or travel industry.
• Proven success in managing FFPs or co-branded loyalty programs.
• Hands-on experience with CRM platforms (e.g., Salesforce) and analytics tools (Excel, Tableau, SQL).
• Familiarity with airline industry systems, GDS, and loyalty technologies.
Specific Vacancy Requirements
• Solid knowledge of loyalty mechanics (miles, points, tiers, redemptions).
• Strong partnership development and negotiation skills.
• Proficient in CRM and loyalty platforms (e.g., Salesforce, Amadeus, Loylogic).
• Data-driven with ability to analyze KPIs (churn, redemption rate, breakage).
• Budget management and ROI-focused mindset.
• Effective leadership, communication, and cross-functional collaboration.
• Strategic thinking, adaptability, and problem-solving abilities.
• Strong partnership development and negotiation skills.
• Proficient in CRM and loyalty platforms (e.g., Salesforce, Amadeus, Loylogic).
• Data-driven with ability to analyze KPIs (churn, redemption rate, breakage).
• Budget management and ROI-focused mindset.
• Effective leadership, communication, and cross-functional collaboration.
• Strategic thinking, adaptability, and problem-solving abilities.
Salary and Benefits
• Competitive salary according to company scale.
• Medical insurance coverage.
• Social security enrollment.
• Company-provided transportation.
• Free flight ticket
• Medical insurance coverage.
• Social security enrollment.
• Company-provided transportation.
• Free flight ticket
About us
Fly Cham is a private Syrian commercial airline established through a strategic Emirati partnership in May 2025, with an ambitious vision to advance the aviation sector in Syria and the Middle East.
Fly Cham provide passenger transportation services aboard a modern fleet connecting Syria to Arab, international, and European destinations, in addition to air cargo services that efficiently meet market demands.
Fly Cham staff committed to providing a comprehensive travel experience that combines efficiency and comfort, based on the spirit of authentic Syrian hospitality and the quality of services inspired by international standards.
Fly Cham here to connect Syrians to their homeland, and reconnect Syria to the world, with an ambitious vision and a deep-rooted tradition in the global aviation.
Fly Cham provide passenger transportation services aboard a modern fleet connecting Syria to Arab, international, and European destinations, in addition to air cargo services that efficiently meet market demands.
Fly Cham staff committed to providing a comprehensive travel experience that combines efficiency and comfort, based on the spirit of authentic Syrian hospitality and the quality of services inspired by international standards.
Fly Cham here to connect Syrians to their homeland, and reconnect Syria to the world, with an ambitious vision and a deep-rooted tradition in the global aviation.
Required employees number
1
Posted On
Aug 03, 2025
Expiry Date
Sep 02, 2025
CV Language
English
