Job ID
44741
Job Title
HR Officer
To work for
ZOA - International
Country
Syria
City
Damascus
Field of Work
HR/QM
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
The HR Officer will be a full-time employee of ZOA Syria. Under the supervision (& full coordination) of the Manager of Operations, the HR Officer will take responsibilities in recruitment, compensation & benefits administration, health insurance, training & performance evaluation and exit process. S/he will coordinate HR practices and objectives that will provide a high-performance culture in a positive and encouraging organizational climate that emphasizes empowerment, quality, productivity and high standards of goal attainment for employees and volunteers.
Recruitment
• Prepare job postings and coordinate internal and external announcements as appropriate.
• Ensure vacancy descriptions are attractive and accurately match the Position sought to be filled
• Process job applications including initial screening, management of CVs database, forwarding CVs to requesting department/division.
• Arrange for and schedule interviews, participating with requesting manager on interview assessments, and administrate the pre-employment tests.
• Performing reference and background checks.
• Prepare employment and volunteers contracts, amendments in consultation with the Country Director in framework of country practices and labour laws. Assure that contracts (and all documents that should be signed together with contracts) are signed by all employees on the first day of employment and kept safely.
• Coordinate new staff and volunteer induction program (in Damascus for ZOA staff, other locations for volunteers as appropriate) with concerned departments/divisions and conduct HR orientation for national positions.
• Apply ZOA recruitment policy.
Compensation & Benefits
• Support in preparing monthly payroll with all related deductions and additions.
• Support if needed the finance assistant with the monthly payslips and distribute to all employees within 24 hours of bank transfer.
• Prepare staff time sheets in line with the payroll allocation.
• Prepare in verifying and processing the data related to employee and volunteer status and changes, such as new hires, transfers, leaves of absence, and ensure that the HR database is updated on a regular basis.
• Answer employees and volunteers' inquiries on HR related issues and handle received complaints.
• Responsible for all contractual related matters as we well as registration and deregistration of employees in social security and prepare relevant payment vouchers.
• Support in preparing in personnel salaries reports and submit to the ministry of finance within the pre-defined timeframes.
• Support the programmes department in tasks related to volunteer administration.
• Prepare monthly or weekly payments for service contractors.
• Support in preparing, developing and schedule benefits orientations and other benefits training.
• Remain up to date in relation to Labour Laws/ Social Security and taxation regulations.
• Follow up with the health insurance provider on all claims, requests, and complaints pertaining to health insurance services.
• Coordinate the addition of new hires and cancellation of departing employees from health insurance scheme.
• Ensure HR handbook and Volunteer HR Manual are up to date and suggest relevant changes
• Align with HR ZOA international for HR regulations and practice.
• Actively participate in ZOA HR Community of Practice
Training & Performance Evaluation:
• Prepare training courses arrangements (internal & external), attending training sessions to evaluate delivery and services, and following up on the completion of training evaluation with all participants and submitting final report to the Country Director.
• Follow up with all line managers while setting annual objectives and developing personal development plans and ensure proper and timely completion of designated forms.
• Coordinating mid-year and end of year performance evaluation process in collaboration with line managers, verify completion of evaluation forms and report findings to the Country Director.
• Coordinate with the MoO, CD and where relevant other CMT members, on performance enhancement plans where necessary, or disciplinary actions against employees, ensure proper procedures are followed and documentation is in place.
• Responsible for following up on the probationary period process.
• Follow up staff health & well-being
Exit Process
• Initiating the process of concerned resigned employees and volunteers, following up and update the HR database as well as the hard copies related.
• Conduct exit interviews and record reasons for leaving
• Follow up with Finance Department to finalize the clearance and last payment of departing employees within the pre-defined timeframe.
• Prepare letters of reference and letters of experience as appropriate.
- Other duties as required in support of organization deliverables
Recruitment
• Prepare job postings and coordinate internal and external announcements as appropriate.
• Ensure vacancy descriptions are attractive and accurately match the Position sought to be filled
• Process job applications including initial screening, management of CVs database, forwarding CVs to requesting department/division.
• Arrange for and schedule interviews, participating with requesting manager on interview assessments, and administrate the pre-employment tests.
• Performing reference and background checks.
• Prepare employment and volunteers contracts, amendments in consultation with the Country Director in framework of country practices and labour laws. Assure that contracts (and all documents that should be signed together with contracts) are signed by all employees on the first day of employment and kept safely.
• Coordinate new staff and volunteer induction program (in Damascus for ZOA staff, other locations for volunteers as appropriate) with concerned departments/divisions and conduct HR orientation for national positions.
• Apply ZOA recruitment policy.
Compensation & Benefits
• Support in preparing monthly payroll with all related deductions and additions.
• Support if needed the finance assistant with the monthly payslips and distribute to all employees within 24 hours of bank transfer.
• Prepare staff time sheets in line with the payroll allocation.
• Prepare in verifying and processing the data related to employee and volunteer status and changes, such as new hires, transfers, leaves of absence, and ensure that the HR database is updated on a regular basis.
• Answer employees and volunteers' inquiries on HR related issues and handle received complaints.
• Responsible for all contractual related matters as we well as registration and deregistration of employees in social security and prepare relevant payment vouchers.
• Support in preparing in personnel salaries reports and submit to the ministry of finance within the pre-defined timeframes.
• Support the programmes department in tasks related to volunteer administration.
• Prepare monthly or weekly payments for service contractors.
• Support in preparing, developing and schedule benefits orientations and other benefits training.
• Remain up to date in relation to Labour Laws/ Social Security and taxation regulations.
• Follow up with the health insurance provider on all claims, requests, and complaints pertaining to health insurance services.
• Coordinate the addition of new hires and cancellation of departing employees from health insurance scheme.
• Ensure HR handbook and Volunteer HR Manual are up to date and suggest relevant changes
• Align with HR ZOA international for HR regulations and practice.
• Actively participate in ZOA HR Community of Practice
Training & Performance Evaluation:
• Prepare training courses arrangements (internal & external), attending training sessions to evaluate delivery and services, and following up on the completion of training evaluation with all participants and submitting final report to the Country Director.
• Follow up with all line managers while setting annual objectives and developing personal development plans and ensure proper and timely completion of designated forms.
• Coordinating mid-year and end of year performance evaluation process in collaboration with line managers, verify completion of evaluation forms and report findings to the Country Director.
• Coordinate with the MoO, CD and where relevant other CMT members, on performance enhancement plans where necessary, or disciplinary actions against employees, ensure proper procedures are followed and documentation is in place.
• Responsible for following up on the probationary period process.
• Follow up staff health & well-being
Exit Process
• Initiating the process of concerned resigned employees and volunteers, following up and update the HR database as well as the hard copies related.
• Conduct exit interviews and record reasons for leaving
• Follow up with Finance Department to finalize the clearance and last payment of departing employees within the pre-defined timeframe.
• Prepare letters of reference and letters of experience as appropriate.
- Other duties as required in support of organization deliverables
Qualifications
Knowledge & Experience:
• Bachelor's degree in business administration, preferably in Human Resources Management, or other related field.
• Minimum work experience of 4-5 years in HR, or 2 years’ experience in a similar role.
• Excellent spoken and written command of English.
• Excellent spoken and written command of Arabic;
• Computer literate with good working knowledge of Microsoft Excel, Word and Outlook;
• Experience working with and capacity building local partners is a plus;
• Knowledge in Human Resources Management tools such as organization charts, performance appraisal, job descriptions, staff training and development.
• Good knowledge about HR principles and roles and the Syrian labour law.
• Good knowledge about accounting basics, taxations and social security.
Skills:
• Takes Initiative and works well independently.
• Able to plan and manage own workload.
• Organised and structured.
• Good listener.
• Communicative, open and decisive.
• Result-oriented.
Attitude:
• Flexibility and adaptability.
• Friendly and encouraging attitude.
• Helps bring a positive and caring atmosphere to the organization.
• Solution focused.
• Interpersonal and cross-cultural sensitivity.
• Able to work under pressure and meet deadlines.
• Able to work in a sometimes fluid and insecure environment.
• Bachelor's degree in business administration, preferably in Human Resources Management, or other related field.
• Minimum work experience of 4-5 years in HR, or 2 years’ experience in a similar role.
• Excellent spoken and written command of English.
• Excellent spoken and written command of Arabic;
• Computer literate with good working knowledge of Microsoft Excel, Word and Outlook;
• Experience working with and capacity building local partners is a plus;
• Knowledge in Human Resources Management tools such as organization charts, performance appraisal, job descriptions, staff training and development.
• Good knowledge about HR principles and roles and the Syrian labour law.
• Good knowledge about accounting basics, taxations and social security.
Skills:
• Takes Initiative and works well independently.
• Able to plan and manage own workload.
• Organised and structured.
• Good listener.
• Communicative, open and decisive.
• Result-oriented.
Attitude:
• Flexibility and adaptability.
• Friendly and encouraging attitude.
• Helps bring a positive and caring atmosphere to the organization.
• Solution focused.
• Interpersonal and cross-cultural sensitivity.
• Able to work under pressure and meet deadlines.
• Able to work in a sometimes fluid and insecure environment.
Specific Vacancy Requirements
Ready to travel to and support field offices in HR matters
Diversity and inclusion are core values at ZOA. We believe that a diverse team with varied perspectives and experiences is essential to achieving our mission and we invite everyone who is qualified to apply.
Only short-listed candidates will be contacted and invited to participate in the process of recruitment. Documents that do not match the profile above will not be considered.
Please note that ZOA have may not choose to appoint this position on completion of interviews if a suitable candidate is not found and / or if needs change and the position is no longer necessary.
Contract duration: six months with possibility of extension, depending on funding and performance.
Diversity and inclusion are core values at ZOA. We believe that a diverse team with varied perspectives and experiences is essential to achieving our mission and we invite everyone who is qualified to apply.
Only short-listed candidates will be contacted and invited to participate in the process of recruitment. Documents that do not match the profile above will not be considered.
Please note that ZOA have may not choose to appoint this position on completion of interviews if a suitable candidate is not found and / or if needs change and the position is no longer necessary.
Contract duration: six months with possibility of extension, depending on funding and performance.
Salary and Benefits
As per ZOA's Salary Scale
About us
ZOA has been working in Syria Response since 2014 and has been supporting Syrian refugees, internally displaced Syrians, and host communities in Jordan, Syria and Lebanon. Since September 2018, ZOA has been registered in Damascus, enabling it to manage and run its operations and projects from within the country. ZOA works through local partners and its own direct implementation, on a range of sectors from Shelter and NFI distribution to Education, WASH and Food Security and Livelihoods.
With a growing team, part of ZOA’s strategy in Syria is to develop sustainable Livelihoods and early recovery with communities affected by the conflict, partnering with the national NGOs and Community Based Organisations (CBOs) to scale up effective interventions and to pilot new approaches.
With a growing team, part of ZOA’s strategy in Syria is to develop sustainable Livelihoods and early recovery with communities affected by the conflict, partnering with the national NGOs and Community Based Organisations (CBOs) to scale up effective interventions and to pilot new approaches.
Required employees number
1
Posted On
Oct 06, 2025
Expiry Date
Oct 31, 2025
CV Language
English
