Job ID
45598
Job Title
Ground Operations Staff
To work for
Fly Cham
Country
Syria
City
Aleppo
Field of Work
Customer services - Tourism/Hotels/Reservations - Crewing/Aviation & Air-waitress
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
We are seeking a dedicated and customer-focused Ground Operations Staff member to ensure a smooth, efficient, and safe passenger experience. The role involves assisting with check-ins, issuing boarding passes, updating the Departure Control System (DCS), handling special passenger needs, and maintaining high standards of service while adhering to all regulatory and company requirements.
Main Duties:
- Assist passengers with check-in procedures, document verification, and baggage weight.
- Issue boarding passes, baggage tags, and update passenger details in DCS
- Provide support for special passenger needs (PRM, UM, VIP) while ensuring regulatory compliance with immigration and regulatory authorities.
- Deliver high-quality customer service and guide passengers throughout the airport.
- Handle operational matters such as delays, disruptions, and boarding procedures.
- Prepare required pre-flight and post-flight reports and communicate with relevant authorities.
- Maintain accurate records, follow safety and security procedures, and report any irregularities.
Main Duties:
- Assist passengers with check-in procedures, document verification, and baggage weight.
- Issue boarding passes, baggage tags, and update passenger details in DCS
- Provide support for special passenger needs (PRM, UM, VIP) while ensuring regulatory compliance with immigration and regulatory authorities.
- Deliver high-quality customer service and guide passengers throughout the airport.
- Handle operational matters such as delays, disruptions, and boarding procedures.
- Prepare required pre-flight and post-flight reports and communicate with relevant authorities.
- Maintain accurate records, follow safety and security procedures, and report any irregularities.
Qualifications
- Intermediate Institute education required; Tourism or related certificates preferred.
- Minimum 1 year of job-related experience in customer service, preferably in the travel or aviation industry.
- Customer oriented, very good English language and communication skills.
- Willingness to work in Irregular shift-based schedules, including vacations and holidays.
- Minimum 1 year of job-related experience in customer service, preferably in the travel or aviation industry.
- Customer oriented, very good English language and communication skills.
- Willingness to work in Irregular shift-based schedules, including vacations and holidays.
Salary and Benefits
- According to the company’s salary scale
- Medical insurance coverage.
- Social security enrollment.
- Company-provided transportation.
- Free flight ticket.
- Medical insurance coverage.
- Social security enrollment.
- Company-provided transportation.
- Free flight ticket.
About us
Fly Cham is a private Syrian commercial airline established through a strategic Emirati partnership in May 2025, with an ambitious vision to advance the aviation sector in Syria and the Middle East.
Fly Cham provide passenger transportation services aboard a modern fleet connecting Syria to Arab, international, and European destinations, in addition to air cargo services that efficiently meet market demands.
Fly Cham staff committed to providing a comprehensive travel experience that combines efficiency and comfort, based on the spirit of authentic Syrian hospitality and the quality of services inspired by international standards.
Fly Cham here to connect Syrians to their homeland, and reconnect Syria to the world, with an ambitious vision and a deep-rooted tradition in the global aviation.
Fly Cham provide passenger transportation services aboard a modern fleet connecting Syria to Arab, international, and European destinations, in addition to air cargo services that efficiently meet market demands.
Fly Cham staff committed to providing a comprehensive travel experience that combines efficiency and comfort, based on the spirit of authentic Syrian hospitality and the quality of services inspired by international standards.
Fly Cham here to connect Syrians to their homeland, and reconnect Syria to the world, with an ambitious vision and a deep-rooted tradition in the global aviation.
Required employees number
1
Posted On
Nov 24, 2025
Expiry Date
Dec 24, 2025
Photo
Required
CV Language
English
