Job ID
45741
Job Title
Accountability Officer
To work for
SAMS Foundation
Country
Syria
City
Damascus
Field of Work
Analysis/Statistic
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Manage SAMS’ complaints and response mechanism (CRM) system and ensure its effectiveness and accessibility across all SAMS Syria activities.
Ensure rapid, confidential, and safe processing of beneficiary feedback and complaints in compliance with SAMS’ accountability SOPs and data protection standards.
Follow up on outstanding feedback with relevant departments and stakeholders and ensure timely closure of cases.
Support program teams in promoting meaningful participation of affected communities and ensure clear, accessible information sharing.
Track and update the accountability tracking table, analyze trends, and provide recommendations to improve program quality.
Plan and conduct accountability-related trainings and capacity-building sessions for SAMS health facility staff and partner staff.
Ensure all beneficiaries are aware of accountability channels, standards of conduct, and expected behavior of SAMS and partner staff.
Guide beneficiaries in using feedback and complaint mechanisms and facilitate safe referrals for sensitive cases (e.g., safeguarding, PSEA).
Produce periodic accountability reports (weekly/monthly/quarterly) to support learning, inform decision-making, and document progress.
Capture and document lessons learned, success stories, challenges, and actionable recommendations.
Support data sharing, documentation of lessons learned, success stories, and best practices across teams and partners
Ensure rapid, confidential, and safe processing of beneficiary feedback and complaints in compliance with SAMS’ accountability SOPs and data protection standards.
Follow up on outstanding feedback with relevant departments and stakeholders and ensure timely closure of cases.
Support program teams in promoting meaningful participation of affected communities and ensure clear, accessible information sharing.
Track and update the accountability tracking table, analyze trends, and provide recommendations to improve program quality.
Plan and conduct accountability-related trainings and capacity-building sessions for SAMS health facility staff and partner staff.
Ensure all beneficiaries are aware of accountability channels, standards of conduct, and expected behavior of SAMS and partner staff.
Guide beneficiaries in using feedback and complaint mechanisms and facilitate safe referrals for sensitive cases (e.g., safeguarding, PSEA).
Produce periodic accountability reports (weekly/monthly/quarterly) to support learning, inform decision-making, and document progress.
Capture and document lessons learned, success stories, challenges, and actionable recommendations.
Support data sharing, documentation of lessons learned, success stories, and best practices across teams and partners
Qualifications
A University degree in a relevant field (such as statistics & data management, social science, public health, or a related subject area): a technical degree together with additional relevant work experience may substitute for education.
3-4 years of experience in a relevant field (Accountability, Client Responsiveness, MEAL, etc.)
Advanced analytical skills (e.g., MS Excel, Power BI, and similar tools) are preferred.
3-4 years of experience in a relevant field (Accountability, Client Responsiveness, MEAL, etc.)
Advanced analytical skills (e.g., MS Excel, Power BI, and similar tools) are preferred.
Salary and Benefits
The salary will be defined according to the SAMS salary scale.
This recruitment process is rapid recruitment: Note. Due to the urgency of this position, the vacancy may close before the deadline. Applications will be assessed as per received and vacancy might be closed before the end of the announcement as per qualifications availability.
This recruitment process is rapid recruitment: Note. Due to the urgency of this position, the vacancy may close before the deadline. Applications will be assessed as per received and vacancy might be closed before the end of the announcement as per qualifications availability.
About us
SAMS is a global medical relief organization that is working on the frontlines of crisis relief in Syria and beyond to save lives and alleviate suffering. SAMS proudly provides dignified medical care to every patient in need.
Required employees number
1
Posted On
Dec 03, 2025
Expiry Date
Dec 10, 2025
