Job ID
45924
Job Title
Room service Attendant
To work for
Dama Rose Hotel
Country
Syria
City
Damascus
Field of Work
Customer services - Tourism/Hotels/Reservations
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Baccalaureate
Responsibilities
1.Ensuring that adequate stocks/supplies are provided within station to enable a smooth, prompt and professional service at all times.
2.Provides personalized service always with a smile (remembers guests’ names and preferences).
3.Answering the Room Service phone promptly and in accordance with hotel standards.
4.Must be fully knowledgeable about the menus and able to describe the food selection.
5.Being knowledgeable and conversant about beverages polices.
6.Deliver any orders assigned to room service: fruit baskets, letters, cabin decorations,
7.VIP deliveries, etc.
8.Ensuring that all deliveries are made according to timescales set and that the guests are satisfied with speed of service.
9.Arranging the food in the suite in accordance with Guests preference and hotel standards.
10.Ensuring that during service/and or when instructed all suites/decks are clear of dirty trays.
11.Communicating compliments and complaints to supervisor so that issues may be resolved promptly and efficiently.
12.Handles all ship' equipment with utmost care and reports any faulty/broken equipment.
13.To project a favorable image of the hotel, to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas and endeavor.
14.Guaranteeing safety, hygiene and practices at all times,
15.Must be familiar regarding VIP guest, back-to-back guest and guest with special dietary request.
2.Provides personalized service always with a smile (remembers guests’ names and preferences).
3.Answering the Room Service phone promptly and in accordance with hotel standards.
4.Must be fully knowledgeable about the menus and able to describe the food selection.
5.Being knowledgeable and conversant about beverages polices.
6.Deliver any orders assigned to room service: fruit baskets, letters, cabin decorations,
7.VIP deliveries, etc.
8.Ensuring that all deliveries are made according to timescales set and that the guests are satisfied with speed of service.
9.Arranging the food in the suite in accordance with Guests preference and hotel standards.
10.Ensuring that during service/and or when instructed all suites/decks are clear of dirty trays.
11.Communicating compliments and complaints to supervisor so that issues may be resolved promptly and efficiently.
12.Handles all ship' equipment with utmost care and reports any faulty/broken equipment.
13.To project a favorable image of the hotel, to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas and endeavor.
14.Guaranteeing safety, hygiene and practices at all times,
15.Must be familiar regarding VIP guest, back-to-back guest and guest with special dietary request.
Qualifications
- High school diploma or equivalent required
- previous experience in a customer service, food service, or hospitality role is advantageous
- Ability to effectively deal with guests.
- require high levels of discretion, patience, tact and diplomacy.
- Knowledge of principles for providing exemplary customer service.
-Excellent ability to understand, read, spoke and write English
- previous experience in a customer service, food service, or hospitality role is advantageous
- Ability to effectively deal with guests.
- require high levels of discretion, patience, tact and diplomacy.
- Knowledge of principles for providing exemplary customer service.
-Excellent ability to understand, read, spoke and write English
Salary and Benefits
- As per Dama Rose Hotel salary scale
- Social Security.
- Medical Insurance.
- Social Security.
- Medical Insurance.
About us
The Dama Rose Hotel, a distinguished landmark in Damascus with a rich history since its 1978 inauguration by the global Le Méridien chain, founded by Air France and once comprising 60 hotels, has stood as a cornerstone of the city's hospitality. Originally established under a 30-year investment agreement, which was later extended for an additional decade during the era of President Jacques Chirac, the hotel transitioned through esteemed managements, including Starwood Worldwide and the Turkish Dedeman company, before its stewardship returned to the Ministry of Tourism. As of October 1, 2025, the hotel proudly begins a new investment chapter while retaining its iconic name, continuing an unwavering commitment to creating exceptional guest experiences through timeless elegance and genuine, personalized service. Our team remains our greatest asset, and we foster a culture where professionalism and passion are nurtured, inviting you to join a living legacy dedicated to the highest standards of quality and guest satisfaction.
Required employees number
4
Posted On
Dec 16, 2025
Expiry Date
Jan 15, 2026
