Reservation Supervisor

Syria

Tourism/Hotels/Reservations

Not Specified

1.monitoring and managing the reservationist team to ensure excellent customer service.
2.Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior.
3.Maximize occupancy by ensuring high conversion of enquiries into bookings.
4.Supervises, monitors calls, coaches, counsels, trains, disciplines and reviews reservation agents.
5.Evaluates Reservation Agents' performance and productivity to insure they meet service level goals.
6.Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area.
7.Ensures that administrative procedures never take priority over guest relations.
8.Takes into account and anticipates guests' needs 10 Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through.
9.Conveys the brand and hotel image through his/her irreproachable attitude.
10.Helps increase guest loyalty through quality of service.
11.Ensure all documents are filed properly and files are labelled clearly14Provide daily, weekly and monthly reports as required.
12.Assists the Manager to lead the team and to deliver the best Service possible.
13.Develops employees' motivation and team spirit by creating a good working atmosphere.
14.Integrates and trains employees, providing support for skills development.
15.Ensures that employees are well presented (uniforms, personal hygiene etc.).
16.Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR.
17.Maximize upselling and offer appropriate room category for the guest; ensure the guest receives the accommodation he / she is expecting.

- OPERA experience is must.
- Excellent organizational, communication, and supervisory skills.
- Ability to prioritize tasks and get them done in a timely manner.
- Guest oriented and service minded
- Good listening and analytical skills, attentive
- Diplomacy and self-control
- Good team player

The Dama Rose Hotel, a distinguished landmark in Damascus with a rich history since its 1978 inauguration by the global Le Méridien chain, founded by Air France and once comprising 60 hotels, has stood as a cornerstone of the city's hospitality. Originally established under a 30-year investment agreement, which was later extended for an additional decade during the era of President Jacques Chirac, the hotel transitioned through esteemed managements, including Starwood Worldwide and the Turkish Dedeman company, before its stewardship returned to the Ministry of Tourism. As of October 1, 2025, the hotel proudly begins a new investment chapter while retaining its iconic name, continuing an unwavering commitment to creating exceptional guest experiences through timeless elegance and genuine, personalized service. Our team remains our greatest asset, and we foster a culture where professionalism and passion are nurtured, inviting you to join a living legacy dedicated to the highest standards of quality and guest satisfactio

Dec 22, 2025

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