Job ID
46009
Job Title
Reservations Agent
To work for
Dama Rose Hotel
Country
Syria
City
Damascus
Field of Work
Tourism/Hotels/Reservations
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
1.Understands and anticipates guest needs and requirements.
2.Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
3.Knows the selling status, rates, and benefits of all packages plans and determines room rates based on the selling tactics of the hotel.
4.Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments.
5.Handles daily correspondence and responds to inquiries in a timely manner.
6.Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits are communicated to the guest at the time of reservation; Possess a complete knowledge of all suites, hotel facilities and promotions as well as the local area and closest competitors.
7.Processes cancellations and modifications and promptly relays this information to the Front office when needed.
8.Understands the hotel's policy on guaranteed reservations and no-shows and ensures implementation
9.Tracks future room availability based on reservations.
10.Keeps record of all correspondence and makes sure that files are kept up to date.
11.Identifies regular bookers and communicates details to Sales team for follow up.
12.Maintains and modifies (where necessary) guest profile information to assist the entire hotel in providing exceptional guest recognition.
13.Reviews reservation policies and procedures periodically, identifying means of increasing productivity and efficiency within the reservations office. Communicating improvement ideas to the Director of Revenue and Reservations, working together as a team to implement improvements.
14.Works to maximize hotel revenue under the guidance of the Director of Revenue and Reservations.
15.Takes a proactive approach to daily reservation department activity, anticipating potential opportunities to improve the overall efficiency of the department.
16.Interacts with employees and guests beyond giving and receiving instructions, emphasizing relationships with supervisors, managers, co-workers, and guest.
17.Performs other duties as assigned, requested, or deemed necessary by Management.
2.Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
3.Knows the selling status, rates, and benefits of all packages plans and determines room rates based on the selling tactics of the hotel.
4.Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments.
5.Handles daily correspondence and responds to inquiries in a timely manner.
6.Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits are communicated to the guest at the time of reservation; Possess a complete knowledge of all suites, hotel facilities and promotions as well as the local area and closest competitors.
7.Processes cancellations and modifications and promptly relays this information to the Front office when needed.
8.Understands the hotel's policy on guaranteed reservations and no-shows and ensures implementation
9.Tracks future room availability based on reservations.
10.Keeps record of all correspondence and makes sure that files are kept up to date.
11.Identifies regular bookers and communicates details to Sales team for follow up.
12.Maintains and modifies (where necessary) guest profile information to assist the entire hotel in providing exceptional guest recognition.
13.Reviews reservation policies and procedures periodically, identifying means of increasing productivity and efficiency within the reservations office. Communicating improvement ideas to the Director of Revenue and Reservations, working together as a team to implement improvements.
14.Works to maximize hotel revenue under the guidance of the Director of Revenue and Reservations.
15.Takes a proactive approach to daily reservation department activity, anticipating potential opportunities to improve the overall efficiency of the department.
16.Interacts with employees and guests beyond giving and receiving instructions, emphasizing relationships with supervisors, managers, co-workers, and guest.
17.Performs other duties as assigned, requested, or deemed necessary by Management.
Qualifications
1.Graduate of Hospitality Management, Tourism and Travel, or other related courses.
2.Previous experience in a similar capacity with a minimum of 1 year.
3.Fluent in written & spoken English.
4.Strong communication skills.
2.Previous experience in a similar capacity with a minimum of 1 year.
3.Fluent in written & spoken English.
4.Strong communication skills.
Salary and Benefits
- As per Dama Rose Hotel salary scale
- Social Security.
- Medical Insurance
- Social Security.
- Medical Insurance
About us
The Dama Rose Hotel, a distinguished landmark in Damascus with a rich history since its 1978 inauguration by the global Le Méridien chain, founded by Air France and once comprising 60 hotels, has stood as a cornerstone of the city's hospitality. Originally established under a 30-year investment agreement, which was later extended for an additional decade during the era of President Jacques Chirac, the hotel transitioned through esteemed managements, including Starwood Worldwide and the Turkish Dedeman company, before its stewardship returned to the Ministry of Tourism. As of October 1, 2025, the hotel proudly begins a new investment chapter while retaining its iconic name, continuing an unwavering commitment to creating exceptional guest experiences through timeless elegance and genuine, personalized service. Our team remains our greatest asset, and we foster a culture where professionalism and passion are nurtured, inviting you to join a living legacy dedicated to the highest standards of quality and guest satisfaction
Required employees number
3
Posted On
Dec 22, 2025
Expiry Date
Jan 21, 2026
