Job ID
46010
Job Title
Front Desk Supervisor
To work for
Dama Rose Hotel
Country
Syria
City
Damascus
Field of Work
Customer services - Tourism/Hotels/Reservations
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1.Supervise and lead the front desk team, providing guidance, training, and support.
2.Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
3.Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area.
4.Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns.
5.Handle guest inquiries, requests, and complaints in a timely and efficient manner.
6.Monitor and ensure accurate billing for guest reservations and services.
7.Assist in the recruitment, training, and development of front desk staff.
8.Conduct regular performance reviews for front desk team members.
9.Implement and enforce hotel policies and procedures to maintain a high standard of service.
10.Contribute to a positive and collaborative team environment.
2.Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
3.Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area.
4.Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns.
5.Handle guest inquiries, requests, and complaints in a timely and efficient manner.
6.Monitor and ensure accurate billing for guest reservations and services.
7.Assist in the recruitment, training, and development of front desk staff.
8.Conduct regular performance reviews for front desk team members.
9.Implement and enforce hotel policies and procedures to maintain a high standard of service.
10.Contribute to a positive and collaborative team environment.
Qualifications
1.Bachelor’s degree in Hospitality Management or a related field is a plus.
2.Previous experience in hotel front desk operations, with supervisory or leadership roles.
2.Previous experience in hotel front desk operations, with supervisory or leadership roles.
Specific Vacancy Requirements
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Knowledge of hotel reservation systems and point-of-sale software
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Familiarity with hotel policies, procedures, and industry standards.
- High level of integrity and professionalism.
- Ability to handle guest issues with diplomacy and resolution.
- Flexibility to work evenings, weekends, and holidays as needed.
- Excellent communication and interpersonal skills.
- Knowledge of hotel reservation systems and point-of-sale software
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Familiarity with hotel policies, procedures, and industry standards.
- High level of integrity and professionalism.
- Ability to handle guest issues with diplomacy and resolution.
- Flexibility to work evenings, weekends, and holidays as needed.
Salary and Benefits
- As per Dama Rose Hotel salary scale
- Social Security.
- Medical Insurance
- Social Security.
- Medical Insurance
About us
The Dama Rose Hotel, a distinguished landmark in Damascus with a rich history since its 1978 inauguration by the global Le Méridien chain, founded by Air France and once comprising 60 hotels, has stood as a cornerstone of the city's hospitality. Originally established under a 30-year investment agreement, which was later extended for an additional decade during the era of President Jacques Chirac, the hotel transitioned through esteemed managements, including Starwood Worldwide and the Turkish Dedeman company, before its stewardship returned to the Ministry of Tourism. As of October 1, 2025, the hotel proudly begins a new investment chapter while retaining its iconic name, continuing an unwavering commitment to creating exceptional guest experiences through timeless elegance and genuine, personalized service. Our team remains our greatest asset, and we foster a culture where professionalism and passion are nurtured, inviting you to join a living legacy dedicated to the highest standards of quality and guest satisfaction.
Required employees number
3
Posted On
Dec 22, 2025
Expiry Date
Jan 21, 2026
CV Language
English
