Job ID
46011
Job Title
Front Desk Agent
To work for
Dama Rose Hotel
Country
Syria
City
Damascus
Field of Work
Customer services - Tourism/Hotels/Reservations
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
1.Greet guests warmly and provide a friendly and professional first impression.
2.Register guests, assign rooms, and handle check-ins and check-outs efficiently.
3.Answer phone calls promptly and handle inquiries, reservations, and cancellations.
4.Provide accurate information about hotel facilities, services, and local attractions.
5.Assist guests with luggage, transportation, and any other requests or concerns they may have.
6.Handle guest complaints and resolve issues promptly and effectively, ensuring guest satisfaction.
7.Maintain a clean and organized front desk area, including the lobby, reception desk, and surrounding areas.
8.Process payments, handle cash, and maintain accurate financial records.
9.Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guests' needs are met.
10.Manage and prioritize tasks, such as accepting and delivering messages, arranging wake-up calls, and handling mail and packages.
2.Register guests, assign rooms, and handle check-ins and check-outs efficiently.
3.Answer phone calls promptly and handle inquiries, reservations, and cancellations.
4.Provide accurate information about hotel facilities, services, and local attractions.
5.Assist guests with luggage, transportation, and any other requests or concerns they may have.
6.Handle guest complaints and resolve issues promptly and effectively, ensuring guest satisfaction.
7.Maintain a clean and organized front desk area, including the lobby, reception desk, and surrounding areas.
8.Process payments, handle cash, and maintain accurate financial records.
9.Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guests' needs are met.
10.Manage and prioritize tasks, such as accepting and delivering messages, arranging wake-up calls, and handling mail and packages.
Qualifications
1.High school diploma or equivalent.
2.Previous experience in a customer service role, preferably in the hospitality industry.
3.Knowledge of hotel operations and procedures.
4.Familiarity with reservation systems and other hotel software.
5.Fluency in multiple languages is a plus.
6.Ability to stand for extended periods and lift heavy luggage when necessary.
7.Excellent communication and interpersonal skills to interact effectively with guests and team members.
2.Previous experience in a customer service role, preferably in the hospitality industry.
3.Knowledge of hotel operations and procedures.
4.Familiarity with reservation systems and other hotel software.
5.Fluency in multiple languages is a plus.
6.Ability to stand for extended periods and lift heavy luggage when necessary.
7.Excellent communication and interpersonal skills to interact effectively with guests and team members.
Salary and Benefits
- As per Dama Rose Hotel salary scale
- Social Security.
- Medical Insurance.
- Social Security.
- Medical Insurance.
About us
The Dama Rose Hotel, a distinguished landmark in Damascus with a rich history since its 1978 inauguration by the global Le Méridien chain, founded by Air France and once comprising 60 hotels, has stood as a cornerstone of the city's hospitality. Originally established under a 30-year investment agreement, which was later extended for an additional decade during the era of President Jacques Chirac, the hotel transitioned through esteemed managements, including Starwood Worldwide and the Turkish Dedeman company, before its stewardship returned to the Ministry of Tourism. As of October 1, 2025, the hotel proudly begins a new investment chapter while retaining its iconic name, continuing an unwavering commitment to creating exceptional guest experiences through timeless elegance and genuine, personalized service. Our team remains our greatest asset, and we foster a culture where professionalism and passion are nurtured, inviting you to join a living legacy dedicated to the highest standards of quality and guest satisfaction.
Required employees number
3
Posted On
Dec 22, 2025
Expiry Date
Jan 21, 2026
