Job ID
46013
Job Title
Hotel Concierge
To work for
Dama Rose Hotel
Country
Syria
City
Damascus
Field of Work
Customer services - Tourism/Hotels/Reservations
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Baccalaureate
Responsibilities
1.Welcome customers upon entrance and confirm reservations
2.Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
3.Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
4.Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
5.Arrange events, excursions, transportation etc. upon request from hotel residents
6.Answer the phone and make reservations, take and distribute messages or mail and redirect calls
7.Respond to complaints and find the appropriate solution.
2.Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
3.Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
4.Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
5.Arrange events, excursions, transportation etc. upon request from hotel residents
6.Answer the phone and make reservations, take and distribute messages or mail and redirect calls
7.Respond to complaints and find the appropriate solution.
Qualifications
1.High school diploma.
2.Proven experience as concierge; experience in customer service or relevant role is an advantage.
3.Proficiency in English; multilingual is strongly preferred.
4.Excellent communication skills.
5.Polite and confident with a great deal of patience.
6.Ability in multitasking and time-management.
7.Aptitude in resolving issues with a customer-focused orientation.
2.Proven experience as concierge; experience in customer service or relevant role is an advantage.
3.Proficiency in English; multilingual is strongly preferred.
4.Excellent communication skills.
5.Polite and confident with a great deal of patience.
6.Ability in multitasking and time-management.
7.Aptitude in resolving issues with a customer-focused orientation.
Salary and Benefits
- As per Dama Rose Hotel salary scale
- Social Security.
- Medical Insurance.
- Social Security.
- Medical Insurance.
About us
The Dama Rose Hotel, a distinguished landmark in Damascus with a rich history since its 1978 inauguration by the global Le Méridien chain, founded by Air France and once comprising 60 hotels, has stood as a cornerstone of the city's hospitality. Originally established under a 30-year investment agreement, which was later extended for an additional decade during the era of President Jacques Chirac, the hotel transitioned through esteemed managements, including Starwood Worldwide and the Turkish Dedeman company, before its stewardship returned to the Ministry of Tourism. As of October 1, 2025, the hotel proudly begins a new investment chapter while retaining its iconic name, continuing an unwavering commitment to creating exceptional guest experiences through timeless elegance and genuine, personalized service. Our team remains our greatest asset, and we foster a culture where professionalism and passion are nurtured, inviting you to join a living legacy dedicated to the highest standards of quality and guest satisfaction.
Required employees number
3
Posted On
Dec 22, 2025
Expiry Date
Jan 21, 2026
