Job ID
46018
Job Title
Operator
To work for
Dama Rose Hotel
Country
Syria
City
Damascus
Field of Work
Customer services - Tourism/Hotels/Reservations
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Baccalaureate
Responsibilities
1.Respond to both internal and external calls promptly and courteously.
2.Transfer calls to the appropriate guest room, department, or staff member.
3.Assist guests with inquiries, including providing information about the hotel, room services, and local attractions.
4.Coordinate guest requests such as wake-up calls, room service, or maintenance.
5.Assist in taking room bookings over the phone.
6.Direct guests to the reservation department for more complex inquiries.
7.Respond quickly to emergency calls and escalate urgent situations such as fire alarms, medical issues, or security concerns.
8.Follow the hotel’s emergency protocols and ensure guest safety during incidents.
9.Retrieve and relay messages for guests and internal staff when necessary.
10.Provide essential information about hotel facilities, room details, and service offerings.
11.Relay important messages between guests and hotel management.
12.Serve as a liaison between different departments like housekeeping, room service, and maintenance to handle guest requests efficiently.
13.Handle guest complaints tactfully and redirect them to the appropriate manager or department to resolve the issue.
14.Maintain logs of all calls, requests, and incidents for record-keeping and future reference.
2.Transfer calls to the appropriate guest room, department, or staff member.
3.Assist guests with inquiries, including providing information about the hotel, room services, and local attractions.
4.Coordinate guest requests such as wake-up calls, room service, or maintenance.
5.Assist in taking room bookings over the phone.
6.Direct guests to the reservation department for more complex inquiries.
7.Respond quickly to emergency calls and escalate urgent situations such as fire alarms, medical issues, or security concerns.
8.Follow the hotel’s emergency protocols and ensure guest safety during incidents.
9.Retrieve and relay messages for guests and internal staff when necessary.
10.Provide essential information about hotel facilities, room details, and service offerings.
11.Relay important messages between guests and hotel management.
12.Serve as a liaison between different departments like housekeeping, room service, and maintenance to handle guest requests efficiently.
13.Handle guest complaints tactfully and redirect them to the appropriate manager or department to resolve the issue.
14.Maintain logs of all calls, requests, and incidents for record-keeping and future reference.
Qualifications
1.High school diploma or equivalent.
2.Good communication skills: Communicate clearly and professionally, often in multiple. languages if the hotel caters to international guests.
3.Basic computer and phone-handling skills.
4.Ability to multitask and work under pressure.
5.Professional attitude and customer service skills
2.Good communication skills: Communicate clearly and professionally, often in multiple. languages if the hotel caters to international guests.
3.Basic computer and phone-handling skills.
4.Ability to multitask and work under pressure.
5.Professional attitude and customer service skills
Salary and Benefits
- As per Dama Rose Hotel salary scale
- Social Security.
- Medical Insurance.
- Social Security.
- Medical Insurance.
About us
The Dama Rose Hotel, a distinguished landmark in Damascus with a rich history since its 1978 inauguration by the global Le Méridien chain, founded by Air France and once comprising 60 hotels, has stood as a cornerstone of the city's hospitality. Originally established under a 30-year investment agreement, which was later extended for an additional decade during the era of President Jacques Chirac, the hotel transitioned through esteemed managements, including Starwood Worldwide and the Turkish Dedeman company, before its stewardship returned to the Ministry of Tourism. As of October 1, 2025, the hotel proudly begins a new investment chapter while retaining its iconic name, continuing an unwavering commitment to creating exceptional guest experiences through timeless elegance and genuine, personalized service. Our team remains our greatest asset, and we foster a culture where professionalism and passion are nurtured, inviting you to join a living legacy dedicated to the highest standards of quality and guest satisfaction.
Required employees number
3
Posted On
Dec 22, 2025
Expiry Date
Jan 21, 2026
