Job ID

Job Title
Commercial Roaming Specialist

To work for
Syriatel Mobile Telecom S.A.



Job Type
Full time

Military service
Not Specified

Minimum Education Level
Bachelor/ License Degree

1. Assist in the development of the annual commercial roaming plan.
2. Build alliances with roaming partners by suggesting – IOT “Inter Operator Tariff” wholesale prices negotiating – following up to finalize the steering and IOT discount agreements.
3. Analyze the roaming partner’s trends (Commercial Roaming and Interworking HOS) in terms of (Revenue - Roamers – MOU “Minute of Use”) and provide timely feedback to Commercial Roaming & Interworking Head of Section and Roaming & Interworking HOU.
4. Prepare a feasibility study and business case for each roaming service or promotion that includes the mechanism, pricing, estimated expenditures, revenue and required promotional tools (ATL - BTL) and prepare the related literature.
5. Coordinate the commercial issues between GSMA, operators, providers and Syriatel departments.
6. Prepare SyTRA letter in coordination with concerned departments/units (Finance, MIS, Technical, Revenue Assurance) and coordinate with Regulatory and Governmental Affairs Unit to get the needed approvals.
7. Check designs, layout/artworks, slogans and content related to roaming services received from communication team and propose the necessary enhancement when needed.
8. Control Wholesale to anticipate changes and achieve a competitive retail with a healthy and sustainable margin.
9. Monitor the product/service performance and life cycle once launched.
10. Identify, solve, and follow up commercial roaming problems received from Service Desk Support Section, operators, Revenue Assurance Unit or Network Quality Assurance Unit and coordinate with concerned department or operator to ensure effective and timely resolution.
11. Provide concerned parties with complete and accurate feedback about the corrective and preventive actions applied to solve the complaints and keep records.
12. Coordinate with the Network Quality Assurance Unit to ensure the quality of coverage on red carpet cells such as borders, airports and important areas to maximize roaming revenue and follow up the corrective actions to maintain the roaming quality, provisioning, and business process of retail customers.
13. Perform regularly traffic statistics, analysis and reports on the evolution of roaming activities.
14. Conduct the necessary surveys with other operators.
15. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
16. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and team work.
17. Contribute to the continuous improvement of Syriatel Quality Management System.

1. Education: Bachelor’s degree in Marketing/ Business Administration/Economics.
2. Experience: 1 year of CS/Marketing Experience is a plus.
3. Professional Certification: NA

Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Good
1.2 Writing: Good
1.3 Comprehension: Good
2. Microsoft Office:
2.1 Word: Good
2.2 Excel: Good
3. Others: NA

Salary and Benefits

About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.

Required employees number

Posted On
Oct 23, 2018

Expiry Date
Nov 22, 2018


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