Job ID

Job Title
Telecom Operations Specialist

To work for
Syriatel Mobile Telecom S.A.



Field of Work
Telecommunications - Public Relations

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Bachelor/ License Degree

1. Handle requests and requirements related to infrastructure: transmission links (E1, STM, GSM, MW, Mast), fiber optics, electricity, spaces reservation, solar system, equipment disposal with external entities in coordination with concerned departments, follow them up, provide feedback, and escalate issues when needed.
2. Handle requests and requirements related to access to telecom main facilities (entrance approval, and other approvals) upon concerned departments' request with external entities, follow them up, provide feedback, and escalate issues when needed.
3. Handle requests related to financial claims within the scope of Telecom Operations Section and prepare related correspondences of payment/objection in coordination with concerned departments.
4. Arrange and coordinate meetings with concerned within telecom operations scope, follow up the implementation of the agreed action points, and escalate pending actions when needed.
5. Conduct field visits with the concerned in Syriatel depts. and external entities to handle the requests on-site and sustain professional relationships.
6. Prepare and submit weekly status and progress report to Head of Section.
7. Establish and maintain professional relationship between Syriatel and related external entities.
8. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
9. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and team work.
10. Contribute to the continuous improvement of Syriatel Quality Management System.

1. Education: Bachelor Degree is required, preferably in Telecom Engineering/ Business Administration.
2. Experience: 1 to 2 years GSM TC Support experience is a plus.
3. Professional Certification: N/A

Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Fair
1.2 Writing: Fair
1.3 Comprehension: Fair
2. Microsoft Office:
2.1 Word: Good
2.2 Excel: Good
3. Others: N/A

Salary and Benefits

About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.

Required employees number

Posted On
Mar 06, 2019

Expiry Date
Apr 05, 2019

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