Job ID
42722
Job Title
IT Help Desk
To work for
GOPA Infra - SRTF Project
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Baccalaureate
Responsibilities
Key Responsibilities:
The key responsibilities of the IT Help desk support include, but are not limited to:
• Configure and deploy new workstations and laptops with all needed software and troubleshoot, repair, update, and maintain them onsite or remotely.
• Ensure that all software on staff equipment is licensed and record licenses.
• Set up and support audio/visual equipment for presentations, the CCTV system, and access-control devices.
• Install and configure peripherals, including scanners, external drives, monitors, etc.
• Removal/disposal of non-functional equipment and software.
• Monitor the network to ensure network functionality and availability to all system users.
• Installed, maintained, troubleshooted, and repaired cabled, wireless, and network infrastructure.
• Troubleshoot and repair Windows accounts and email accounts.
• Guidance and troubleshooting for email and communication tools.
• Assistance with security updates and virus/malware issues.
• Track license and support contracts to include notification of renewal timeframe to the IT section head.
• Work directly with vendors to schedule repairs and maintenance.
• Follow up on the IT inventory tracking and the workstation relocation.
• Provide basic IT training to end-users on software applications and best practices.
• Check the implementation of the IT policy and the Clear desk policy.
The key responsibilities of the IT Help desk support include, but are not limited to:
• Configure and deploy new workstations and laptops with all needed software and troubleshoot, repair, update, and maintain them onsite or remotely.
• Ensure that all software on staff equipment is licensed and record licenses.
• Set up and support audio/visual equipment for presentations, the CCTV system, and access-control devices.
• Install and configure peripherals, including scanners, external drives, monitors, etc.
• Removal/disposal of non-functional equipment and software.
• Monitor the network to ensure network functionality and availability to all system users.
• Installed, maintained, troubleshooted, and repaired cabled, wireless, and network infrastructure.
• Troubleshoot and repair Windows accounts and email accounts.
• Guidance and troubleshooting for email and communication tools.
• Assistance with security updates and virus/malware issues.
• Track license and support contracts to include notification of renewal timeframe to the IT section head.
• Work directly with vendors to schedule repairs and maintenance.
• Follow up on the IT inventory tracking and the workstation relocation.
• Provide basic IT training to end-users on software applications and best practices.
• Check the implementation of the IT policy and the Clear desk policy.
Qualifications
• Applicant must have recently graduated with a University Degree in IT Technology.
• IT-relevant professional certification shall be positively considered.
• Good written and verbal communication skills and capacity to work under pressure when necessary.
• Capacity to establish priorities, address IT issues and needs of staff, and take a leading role in problem-solving when the situation demands.
• Demonstrate trust and confidence in a multicultural environment and teamwork.
• IT-relevant professional certification shall be positively considered.
• Good written and verbal communication skills and capacity to work under pressure when necessary.
• Capacity to establish priorities, address IT issues and needs of staff, and take a leading role in problem-solving when the situation demands.
• Demonstrate trust and confidence in a multicultural environment and teamwork.
Specific Vacancy Requirements
Additional qualifications shall be positively evaluated if available:
• Understanding of environments in conflict and the tasks of emergency response actors and donors.
• Ability to work in multi-disciplinary project teams.
Personal Characteristics:
• Self-motivated, results-oriented, effective and a team worker.
• Good communication skills and a keen sense of ethics and integrity.
• Able to initiate problem-solving tasks.
• Understanding of environments in conflict and the tasks of emergency response actors and donors.
• Ability to work in multi-disciplinary project teams.
Personal Characteristics:
• Self-motivated, results-oriented, effective and a team worker.
• Good communication skills and a keen sense of ethics and integrity.
• Able to initiate problem-solving tasks.
Salary and Benefits
Confidential
About us
(SRTF) was established for the financing of reconstruction activities to rebuild the country and alleviate the suffering of the Syrian people as a result of the ongoing conflict. The SRTF was created to provide the international community with a vehicle to offer financial support to the National Coalition for responding to the needs of the Syrian people.
The Management Unit (MU) was established to manage the Fund and its allocations to projects addressing reconstruction, recovery, and stabilisation to alleviate the suffering of the Syrian people.
The Management Unit (MU) was established to manage the Fund and its allocations to projects addressing reconstruction, recovery, and stabilisation to alleviate the suffering of the Syrian people.
Required employees number
1
Posted On
Apr 20, 2025
Expiry Date
May 20, 2025
Photo
Required
CV Language
English
