Job ID
46830
Job Title
Case worker Assistant
To work for
International Rescue Committee
Country
Syria
City
Rakka
Field of Work
Social Services - Humanitarian/Disasters
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
Background/Context:
- The IRC has operated in Syria since 2012, providing protection, health, economic recovery, and early childhood development programs in Idleb, Aleppo, Ar-Raqqa, Hassakeh, and Deir ez-Zor, with new programs expanding into Hama, rural Damascus, and Homs. With a team of over 700 members, the IRC has established trust and strong community relationships, ensuring access and effective service delivery. It plays a significant role in Syria NGO, donor, and coordination forums, holding key positions and adapting to the evolving context.
- With the new realities under the new government, as of December 2024, the IRC has deployed a team to Damascus to set up operations and engage in coordination structures for newly accessible areas across Syria—including parts of NES, NWS, and other previously unreachable locations in South and Central Syria, adjusting operations to maximize coverage and efficiency.
- The IRC has been delivering protection programs in the northwest since 2013 and in the northeast of Syria since 2014, focusing on Protection/Rule of Law (PRoL), Women’s Protection and Empowerment (WPE), and Child Protection (CP). These efforts include specialized case management, PSS, protection monitoring, service mapping, and advocacy. Collaborating with partners, IRC improves access to protection services, raises community awareness, and strengthens referral pathways. Protection capacity building, community outreach, and rapid response through mobile protection teams have also been provided since 2017.
Job Overview/Summary:
The IRC is now expanding its case management services to support individuals and communities in Raqqa) governorate. Protection Case Workers will work to provide case management services to individuals who need support accessing rightful services, as well as provide direct psychosocial support to those socially excluded and/or lack autonomy.
Responsibilities:
- Direct Service Delivery:
- Provide direct emotional and psychosocial support to people with disabilities through individual case management services, including needs assessment, developing a case action plan, and identifying/facilitating access to relevant services.
- Collaborate with other IRC sectors and NGOs to ensure a coordinated and collaborative response to provide services and assistance to those benefiting from case management.
- Provide information to people with disabilities about available multi-sector services and means of accessing them.
- Conduct comprehensive assessments.
- Provide psychosocial support to caregivers.
- Deliver group sessions for men and youth according to the Safe Side curriculum.
- Participate in IRC-provided technical training and ongoing technical skills support sessions on protection, counseling skills, trauma, and case management.
- Attend weekly case review meetings with the Case Management Officer to ensure adherence to standards of care and quality case management.
- Monitoring and Reporting:
- Maintain complete, accurate, and confidential case files detailing client interactions and interventions using IRC tools.
- Contribute to weekly psychosocial action plans and reports.
- Coordination:
- Develop and maintain effective working relationships with all stakeholders. Stakeholders, including other NGOs, civil society groups, authorities, and UN agencies.
- Develop and continually update a service mapping system detailing available services and assistance in our areas of operation.
- Ensure that other IRC sectors efficiently and confidentially refer cases to the team based on selected criteria.
- Other:
- Other relevant duties as assigned by the supervisor to support program implementation.
- All IRC staff are required to adhere to the IRC Way and IRC Standards of Professional Conduct.
- The IRC has operated in Syria since 2012, providing protection, health, economic recovery, and early childhood development programs in Idleb, Aleppo, Ar-Raqqa, Hassakeh, and Deir ez-Zor, with new programs expanding into Hama, rural Damascus, and Homs. With a team of over 700 members, the IRC has established trust and strong community relationships, ensuring access and effective service delivery. It plays a significant role in Syria NGO, donor, and coordination forums, holding key positions and adapting to the evolving context.
- With the new realities under the new government, as of December 2024, the IRC has deployed a team to Damascus to set up operations and engage in coordination structures for newly accessible areas across Syria—including parts of NES, NWS, and other previously unreachable locations in South and Central Syria, adjusting operations to maximize coverage and efficiency.
- The IRC has been delivering protection programs in the northwest since 2013 and in the northeast of Syria since 2014, focusing on Protection/Rule of Law (PRoL), Women’s Protection and Empowerment (WPE), and Child Protection (CP). These efforts include specialized case management, PSS, protection monitoring, service mapping, and advocacy. Collaborating with partners, IRC improves access to protection services, raises community awareness, and strengthens referral pathways. Protection capacity building, community outreach, and rapid response through mobile protection teams have also been provided since 2017.
Job Overview/Summary:
The IRC is now expanding its case management services to support individuals and communities in Raqqa) governorate. Protection Case Workers will work to provide case management services to individuals who need support accessing rightful services, as well as provide direct psychosocial support to those socially excluded and/or lack autonomy.
Responsibilities:
- Direct Service Delivery:
- Provide direct emotional and psychosocial support to people with disabilities through individual case management services, including needs assessment, developing a case action plan, and identifying/facilitating access to relevant services.
- Collaborate with other IRC sectors and NGOs to ensure a coordinated and collaborative response to provide services and assistance to those benefiting from case management.
- Provide information to people with disabilities about available multi-sector services and means of accessing them.
- Conduct comprehensive assessments.
- Provide psychosocial support to caregivers.
- Deliver group sessions for men and youth according to the Safe Side curriculum.
- Participate in IRC-provided technical training and ongoing technical skills support sessions on protection, counseling skills, trauma, and case management.
- Attend weekly case review meetings with the Case Management Officer to ensure adherence to standards of care and quality case management.
- Monitoring and Reporting:
- Maintain complete, accurate, and confidential case files detailing client interactions and interventions using IRC tools.
- Contribute to weekly psychosocial action plans and reports.
- Coordination:
- Develop and maintain effective working relationships with all stakeholders. Stakeholders, including other NGOs, civil society groups, authorities, and UN agencies.
- Develop and continually update a service mapping system detailing available services and assistance in our areas of operation.
- Ensure that other IRC sectors efficiently and confidentially refer cases to the team based on selected criteria.
- Other:
- Other relevant duties as assigned by the supervisor to support program implementation.
- All IRC staff are required to adhere to the IRC Way and IRC Standards of Professional Conduct.
Qualifications
Education:
- At least a bachelor’s degree in psychology, classroom education, sociology, social work, or other related fields.
Work Experience:
- At least four years of experience working in case management in INGOs/NGOs.
- Previous experience in community outreach and working with people affected by conflict
Demonstrated Skills and Competencies:
- A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.
- Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development.
- Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
- Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
- Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
- Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
- Curiosity, a desire to continually learn and develop is a must.
- Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.
Language/Travel:
- Arabic Language and English will be an advantage.
- The work is 100% field-based, but travel is required for training to, Hasakah, Deir ez-Zor, or Raqqa, depending on the training location.
Key Working Relationships:
Position Reports to: Case management Officer
Position directly supervises: None
Indirect Reporting: None
Key Internal Contacts: With all departments of the organization serving the beneficiaries. Case Management
Key External Contacts: With any organization as needed. Case Management beneficiaries.
- At least a bachelor’s degree in psychology, classroom education, sociology, social work, or other related fields.
Work Experience:
- At least four years of experience working in case management in INGOs/NGOs.
- Previous experience in community outreach and working with people affected by conflict
Demonstrated Skills and Competencies:
- A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.
- Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development.
- Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
- Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
- Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
- Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
- Curiosity, a desire to continually learn and develop is a must.
- Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.
Language/Travel:
- Arabic Language and English will be an advantage.
- The work is 100% field-based, but travel is required for training to, Hasakah, Deir ez-Zor, or Raqqa, depending on the training location.
Key Working Relationships:
Position Reports to: Case management Officer
Position directly supervises: None
Indirect Reporting: None
Key Internal Contacts: With all departments of the organization serving the beneficiaries. Case Management
Key External Contacts: With any organization as needed. Case Management beneficiaries.
Salary and Benefits
.
About us
The IRC has operated in Syria since 2012, providing protection, health, economic recovery, and early childhood development programs in Idleb, Aleppo, Ar-Raqqa, Hassakeh, and Deir ez-Zor, with new programs expanding into Hama, rural Damascus, and Homs. With a team of over 700 members, the IRC has established trust and strong community relationships, ensuring access and effective service delivery. It plays a significant role in Syria’s NGO, donor, and coordination forums, holding key positions and adapting to the evolving context.
With the new realities under the new government, as of December 2024, the IRC has deployed a team to Damascus to set up operations and engage in coordination structures for newly accessible areas across Syria—including parts of NES, NWS, and other previously unreachable locations in South and Central Syria, adjusting operations to maximize coverage and efficiency.
Healthcare
Since 2012, the IRC has provided comprehensive primary and secondary healthcare through hospitals, clinics, and mobile medical units (MMUs). Ensuring access to vital services like sexual and reproductive health, clinical psychosocial support, and other specialized care. Working alongside our partners, we’ve helped secure a steady supply of medicines and medical equipment into the country, trained healthcare providers, and deployed health personnel to maintain services in even the most challenging conditions.
Protection
The IRC has been delivering protection programs in the northwest since 2013 and in the northeast of Syria since 2014, focusing on Protection/Rule of Law (PRoL), Women’s Protection and Empowerment (WPE), and Child Protection (CP). These efforts include specialized case management, PSS, protection monitoring, service mapping, and advocacy. Collaborating with partners, IRC improves access to protection services, raises community awareness, and strengthens referral pathways. Protection capacity building, community outreach, and rapid response through mobile protection teams have also been provided since 2017.
Economic Recovery and Development (ERD)
IRC has over 10 years of experience in Syria implementing cash, agriculture, and livelihoods programming, and was one of the first organizations to use cash transfers, supporting vulnerable communities with MPCT since 2014 in the northwest, and 2015 in the northeast.
Early Childhood Development (ECD)
The IRC, in partnership with Sesame Workshop, is implementing the 'Ahlan Simsim' program to provide early learning and nurturing care to children and caregivers affected by conflict and displacement across the Middle East. Our goal is to create inclusive environments where all children, regardless of their background, can reach their full potential, especially in communities that have experienced the brunt of the conflict.
With the new realities under the new government, as of December 2024, the IRC has deployed a team to Damascus to set up operations and engage in coordination structures for newly accessible areas across Syria—including parts of NES, NWS, and other previously unreachable locations in South and Central Syria, adjusting operations to maximize coverage and efficiency.
Healthcare
Since 2012, the IRC has provided comprehensive primary and secondary healthcare through hospitals, clinics, and mobile medical units (MMUs). Ensuring access to vital services like sexual and reproductive health, clinical psychosocial support, and other specialized care. Working alongside our partners, we’ve helped secure a steady supply of medicines and medical equipment into the country, trained healthcare providers, and deployed health personnel to maintain services in even the most challenging conditions.
Protection
The IRC has been delivering protection programs in the northwest since 2013 and in the northeast of Syria since 2014, focusing on Protection/Rule of Law (PRoL), Women’s Protection and Empowerment (WPE), and Child Protection (CP). These efforts include specialized case management, PSS, protection monitoring, service mapping, and advocacy. Collaborating with partners, IRC improves access to protection services, raises community awareness, and strengthens referral pathways. Protection capacity building, community outreach, and rapid response through mobile protection teams have also been provided since 2017.
Economic Recovery and Development (ERD)
IRC has over 10 years of experience in Syria implementing cash, agriculture, and livelihoods programming, and was one of the first organizations to use cash transfers, supporting vulnerable communities with MPCT since 2014 in the northwest, and 2015 in the northeast.
Early Childhood Development (ECD)
The IRC, in partnership with Sesame Workshop, is implementing the 'Ahlan Simsim' program to provide early learning and nurturing care to children and caregivers affected by conflict and displacement across the Middle East. Our goal is to create inclusive environments where all children, regardless of their background, can reach their full potential, especially in communities that have experienced the brunt of the conflict.
Required employees number
2
Posted On
Feb 10, 2026
Expiry Date
Feb 25, 2026
