Job ID
46899
Job Title
Senior Case Worker - Damascus - 19158
To work for
IOM | International Organization For Migration
Country
Syria
City
Damascus
Field of Work
Social Services - Humanitarian/Disasters
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Stay abreast of developments in IOM migrant protection, assistance, and case management policies, procedures, and guidance, and ensure compliance in all areas of case management and service delivery.
Guide and supervise case management staffing system, including through establishing a case management organizational structure, recruiting staff, and assigning clear roles and responsibilities.
Organize the workload and provide regular supervision.
I Participate in the development of and implement staff development plan for caseworkers, including through design and delivery of training sessions, identification of additional training opportunities for staff, and mentoring approaches.
Promote staff safety, self-care, and well-being.
I Implement, and monitor compliance with case management standard operating procedures, in line with relevant internal and external policies, procedures, guidance, and regulations.
Ensure appropriate documentation of case management processes and service provision.
Monitor progress of individual cases, address challenges or roadblocks as they occur, and monitor and evaluate case outcomes. Compile and share lessons learned to inform case management standard operating procedures.
I Implement appropriate data collection and reporting processes, using standard IOM procedures (e.g., MiMOSA, SYNC) in line with IOM data protection principles and guidelines.
Contribute to planning and budgeting processes.
Provide technical guidance to case workers in all areas of work and liaise with Regional Offices and/or PXD HQ on cases requiring additional guidance.
Provide backstopping to case workers when necessary, including provision of case management and assistance services as needed.
Undertake duty travel, as required.
Guide and supervise case management staffing system, including through establishing a case management organizational structure, recruiting staff, and assigning clear roles and responsibilities.
Organize the workload and provide regular supervision.
I Participate in the development of and implement staff development plan for caseworkers, including through design and delivery of training sessions, identification of additional training opportunities for staff, and mentoring approaches.
Promote staff safety, self-care, and well-being.
I Implement, and monitor compliance with case management standard operating procedures, in line with relevant internal and external policies, procedures, guidance, and regulations.
Ensure appropriate documentation of case management processes and service provision.
Monitor progress of individual cases, address challenges or roadblocks as they occur, and monitor and evaluate case outcomes. Compile and share lessons learned to inform case management standard operating procedures.
I Implement appropriate data collection and reporting processes, using standard IOM procedures (e.g., MiMOSA, SYNC) in line with IOM data protection principles and guidelines.
Contribute to planning and budgeting processes.
Provide technical guidance to case workers in all areas of work and liaise with Regional Offices and/or PXD HQ on cases requiring additional guidance.
Provide backstopping to case workers when necessary, including provision of case management and assistance services as needed.
Undertake duty travel, as required.
Qualifications
Qualifications
Education
University degree in social work, psychology, law, or a related field from an accredited academic institution with four years of relevant professional experience, or
School diploma with six years of relevant experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
Experience in the fields of protection, counter-trafficking, child protection, return and reintegration, gender-based violence, and/or humanitarian affairs;
Experience working with vulnerable populations;
Experience in community-based protection and assistance services;
Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders.
Education
University degree in social work, psychology, law, or a related field from an accredited academic institution with four years of relevant professional experience, or
School diploma with six years of relevant experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
Experience in the fields of protection, counter-trafficking, child protection, return and reintegration, gender-based violence, and/or humanitarian affairs;
Experience working with vulnerable populations;
Experience in community-based protection and assistance services;
Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders.
Specific Vacancy Requirements
Skills
Knowledge and understanding of human rights and rights protection;
Knowledge and understanding of social work theory and evidence-based practices;
Knowledge and understanding of human behaviour, growth and development, and of cognitive, physiological, and psychological processes and well-being at various stages of life;
Understanding of human behaviour and well-being, including coping patterns, emotional resilience, and physical and mental health and well-being.
Knowledge of mainstreaming best practices and partnership models to ensure coordination of the same across a diversified range of actors; and,
Good knowledge of community-based protection, including understanding of the community’s role, structure and practices, including the community’s social, cultural and gender norms within the operation;
Knowledge of the national protection systems, including roles of different actors, and processes for protection;
Good inter-personal skills, and the ability to work well with and meet the needs of individuals of different ages, nationalities, genders, and diversities.
Ability to provide trauma-informed and age, gender, and diversity appropriate care.
Good analytical and report writing skills.
Ability to work with and maintain strict confidentiality, when necessary.
Languages
For all applicants, fluency in English and Arabic is required (oral and written).
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Knowledge and understanding of human rights and rights protection;
Knowledge and understanding of social work theory and evidence-based practices;
Knowledge and understanding of human behaviour, growth and development, and of cognitive, physiological, and psychological processes and well-being at various stages of life;
Understanding of human behaviour and well-being, including coping patterns, emotional resilience, and physical and mental health and well-being.
Knowledge of mainstreaming best practices and partnership models to ensure coordination of the same across a diversified range of actors; and,
Good knowledge of community-based protection, including understanding of the community’s role, structure and practices, including the community’s social, cultural and gender norms within the operation;
Knowledge of the national protection systems, including roles of different actors, and processes for protection;
Good inter-personal skills, and the ability to work well with and meet the needs of individuals of different ages, nationalities, genders, and diversities.
Ability to provide trauma-informed and age, gender, and diversity appropriate care.
Good analytical and report writing skills.
Ability to work with and maintain strict confidentiality, when necessary.
Languages
For all applicants, fluency in English and Arabic is required (oral and written).
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Salary and Benefits
IOM Salary Scale
About us
IOM:
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Required employees number
1
Posted On
Feb 15, 2026
Expiry Date
Mar 02, 2026
CV Language
English
