Job ID
46901
Job Title
Case Worker - Aleppo - 19157
To work for
IOM | International Organization For Migration
Country
Syria
City
Aleppo
Field of Work
Social Services - Humanitarian/Disasters
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Participate in efforts to identify beneficiaries eligible for IOM protection and assistance services. This may involve outreach to populations of concern, for example through community-based awareness raising sessions or assisted voluntary return and reintegration counselling sessions; responding to requests from partners to interview persons of concern; screening persons of concern in contact with IOM through protection or other programming, etc.
Conduct screening and interviews with potential beneficiaries to identify protection concerns, identify protection and/or assistance needs, and/or to assess eligibility for IOM protection and assistance programmes, in line with IOM rules, standards, procedures, guidelines, forms, and templates.
Inform individuals of services available from IOM or other partners, eligibility requirements for services, referral pathways, and options available to them. Maintain familiarity with available ser-vices, pathways and options to ensure accuracy of information shared.
Complete intake formalities, using IOM standard intake forms, in instances where individuals are eligible for and want IOM protection and/or assistance services.
Refer individuals for external services, when they are available, in instances where needs are identified but the individual is either not eligible or does not want IOM protection and/or assistance services.
Conduct assessments, using and in line with relevant IOM rules, standards, procedures, guidelines, forms, and templates, to gather relevant information on individuals’ situations, needs, wishes and preferences.
Based on the information gathered, develop – in consultation with the individual – a case plan that specifies the services to be provided and the objectives of the plan. Submit the plan to the case manager for approval.
Directly provide – or organize for provision through referrals to other IOM units, external partners and the private sector - the services necessary to meet the needs and progress towards the objectives identified in the case plan. The services to be provided are individualized and will depend on the specific needs, but may include: shelter, health care, legal assistance, counselling, information services, documentation assistance, integration assistance, travel assistance, return assistance, reintegration assistance, assistance in accessing regular migration pathways, livelihoods support, access to education, family assessments, family reunification, and referral for best interest determinations, amongst others. Direct service delivery is to be undertaken in line with IOM rules, standards and procedures.
Monitor service provision to verify that necessary services are accessed, are of appropriate quality, and are supporting progress towards identified goals.
Follow up and evaluate beneficiary progress and outcomes, on a voluntary basis, and in line with IOM rules, standards, procedures, guidelines, forms, and templates.
Update the Senior Case Worker on case progression and any concerns or roadblocks, as relevant.
Complete case files and documentation in line with IOM rules, standards, procedures, guidelines, forms, and templates, including entry of data in IOM MiMOSA.
Coordinate with colleagues in finance and procurement on costing, billing, and payment of internal and external service provision.
Maintain statistics on beneficiaries, services provided, etc. and provide reports and information to the case manager for reporting or other purposes, as required.
Undertake duty travel, as required.
Conduct screening and interviews with potential beneficiaries to identify protection concerns, identify protection and/or assistance needs, and/or to assess eligibility for IOM protection and assistance programmes, in line with IOM rules, standards, procedures, guidelines, forms, and templates.
Inform individuals of services available from IOM or other partners, eligibility requirements for services, referral pathways, and options available to them. Maintain familiarity with available ser-vices, pathways and options to ensure accuracy of information shared.
Complete intake formalities, using IOM standard intake forms, in instances where individuals are eligible for and want IOM protection and/or assistance services.
Refer individuals for external services, when they are available, in instances where needs are identified but the individual is either not eligible or does not want IOM protection and/or assistance services.
Conduct assessments, using and in line with relevant IOM rules, standards, procedures, guidelines, forms, and templates, to gather relevant information on individuals’ situations, needs, wishes and preferences.
Based on the information gathered, develop – in consultation with the individual – a case plan that specifies the services to be provided and the objectives of the plan. Submit the plan to the case manager for approval.
Directly provide – or organize for provision through referrals to other IOM units, external partners and the private sector - the services necessary to meet the needs and progress towards the objectives identified in the case plan. The services to be provided are individualized and will depend on the specific needs, but may include: shelter, health care, legal assistance, counselling, information services, documentation assistance, integration assistance, travel assistance, return assistance, reintegration assistance, assistance in accessing regular migration pathways, livelihoods support, access to education, family assessments, family reunification, and referral for best interest determinations, amongst others. Direct service delivery is to be undertaken in line with IOM rules, standards and procedures.
Monitor service provision to verify that necessary services are accessed, are of appropriate quality, and are supporting progress towards identified goals.
Follow up and evaluate beneficiary progress and outcomes, on a voluntary basis, and in line with IOM rules, standards, procedures, guidelines, forms, and templates.
Update the Senior Case Worker on case progression and any concerns or roadblocks, as relevant.
Complete case files and documentation in line with IOM rules, standards, procedures, guidelines, forms, and templates, including entry of data in IOM MiMOSA.
Coordinate with colleagues in finance and procurement on costing, billing, and payment of internal and external service provision.
Maintain statistics on beneficiaries, services provided, etc. and provide reports and information to the case manager for reporting or other purposes, as required.
Undertake duty travel, as required.
Qualifications
Qualifications
Education
University degree in social work, psychology, law, or a related field from an accredited academic institution with three years of relevant experience; or,
High school diploma with five years of relevant professional experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
Experience in the fields of protection, counter-trafficking, child protection, return and reintegration, gender-based violence, and/or humanitarian affairs;
Experience working with vulnerable populations;
Experience in community-based protection and assistance services;
Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders.
Education
University degree in social work, psychology, law, or a related field from an accredited academic institution with three years of relevant experience; or,
High school diploma with five years of relevant professional experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
Experience in the fields of protection, counter-trafficking, child protection, return and reintegration, gender-based violence, and/or humanitarian affairs;
Experience working with vulnerable populations;
Experience in community-based protection and assistance services;
Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders.
Specific Vacancy Requirements
Skills
Knowledge and understanding of human rights and rights protection;
Knowledge and understanding of social work theory and evidence-based practices;
Knowledge and understanding of human behaviour, growth and development, and of cognitive, physiological, and psychological processes and well-being at various stages of life;
Understanding of human behaviour and well-being, including coping patterns, emotional resilience, and physical and mental health and well-being.
Knowledge of mainstreaming best practices and partnership models to ensure coordination of the same across a diversified range of actors; and,
Good knowledge of community-based protection, including understanding of the community’s role, structure and practices, including the community’s social, cultural and gender norms within the operation;
Knowledge of the national protection systems, including roles of different actors, and processes for protection;
Good inter-personal skills, and the ability to work well with and meet the needs of individuals of different ages, nationalities, genders, and diversities.
Ability to provide trauma-informed and age, gender, and diversity appropriate care.
Good analytical and report writing skills.
Ability to work with and maintain strict confidentiality, when necessary.
Languages
For all applicants, fluency in English and Arabic is required (oral and written).
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Knowledge and understanding of human rights and rights protection;
Knowledge and understanding of social work theory and evidence-based practices;
Knowledge and understanding of human behaviour, growth and development, and of cognitive, physiological, and psychological processes and well-being at various stages of life;
Understanding of human behaviour and well-being, including coping patterns, emotional resilience, and physical and mental health and well-being.
Knowledge of mainstreaming best practices and partnership models to ensure coordination of the same across a diversified range of actors; and,
Good knowledge of community-based protection, including understanding of the community’s role, structure and practices, including the community’s social, cultural and gender norms within the operation;
Knowledge of the national protection systems, including roles of different actors, and processes for protection;
Good inter-personal skills, and the ability to work well with and meet the needs of individuals of different ages, nationalities, genders, and diversities.
Ability to provide trauma-informed and age, gender, and diversity appropriate care.
Good analytical and report writing skills.
Ability to work with and maintain strict confidentiality, when necessary.
Languages
For all applicants, fluency in English and Arabic is required (oral and written).
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Salary and Benefits
IOM Salary Scale
About us
IOM:
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Required employees number
1
Posted On
Feb 15, 2026
Expiry Date
Mar 02, 2026
CV Language
English
