Job ID
48482
Job Title
Customer Service Team Lead
To work for
New Qasioun Express
Country
Syria
City
Damascus
Field of Work
Customer services - Freight/Courier/Custom Service - Procurement/Logistics/Delivery
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
Track Trace: Monitor shipments and provide real-time delivery updates to customers.
Dispatch Coordination: Coordinate closely with couriers and drivers to ensure timely deliveries.
Issue Resolution: Handle complaints, delivery delays, and manage return logistics efficiently.
Omnichannel Support: Respond to inquiries via phone, WhatsApp, and social media channels.
System Updates: Maintain accurate data and shipment status updates on the company system.
Dispatch Coordination: Coordinate closely with couriers and drivers to ensure timely deliveries.
Issue Resolution: Handle complaints, delivery delays, and manage return logistics efficiently.
Omnichannel Support: Respond to inquiries via phone, WhatsApp, and social media channels.
System Updates: Maintain accurate data and shipment status updates on the company system.
Qualifications
Experience: 4-6 years in call center/customer service (logistics or delivery sector is a big plus).
Leadership: Proven experience in a supervisory, team lead, or senior role.
Problem-Solving: Strong ability to handle escalations and resolve delivery conflicts under pressure.
Communication: Excellent verbal and written communication skills (Arabic & English).
Tech Savvy: Proficiency in using CRM tools, shipment tracking systems, or ERP software (like Odoo).
Leadership: Proven experience in a supervisory, team lead, or senior role.
Problem-Solving: Strong ability to handle escalations and resolve delivery conflicts under pressure.
Communication: Excellent verbal and written communication skills (Arabic & English).
Tech Savvy: Proficiency in using CRM tools, shipment tracking systems, or ERP software (like Odoo).
Salary and Benefits
400 $ - 600 $
About us
Who We Are
We are a team of logistics professionals, technologists, and customer service specialists united by a commitment to operational excellence. Our senior and mid-management personnel bring direct experience from leading global express carriers and logistics providers, ensuring an inherent understanding of world-class service protocols, security standards, and efficiency metrics.
The Damsco Group Ecosystem: Providing cross-sectoral market intelligence, shared resources, and immediate B2B client access.
A Regional Logistics Network: Through sister companies including Global Central Logistics (GCL) in Jordan and the UAE and D To D Logistics (D2D), the authorized agent for Fly Sham airlines in Dubai, we ensure seamless, controlled, and cost-effective cross-border coordination.
We are a team of logistics professionals, technologists, and customer service specialists united by a commitment to operational excellence. Our senior and mid-management personnel bring direct experience from leading global express carriers and logistics providers, ensuring an inherent understanding of world-class service protocols, security standards, and efficiency metrics.
The Damsco Group Ecosystem: Providing cross-sectoral market intelligence, shared resources, and immediate B2B client access.
A Regional Logistics Network: Through sister companies including Global Central Logistics (GCL) in Jordan and the UAE and D To D Logistics (D2D), the authorized agent for Fly Sham airlines in Dubai, we ensure seamless, controlled, and cost-effective cross-border coordination.
Required employees number
1
Posted On
May 17, 2026
Expiry Date
Jun 16, 2026
Photo
Required
Additional questions for applicants
Q1: How many years of experience do you have in a Call Center or Customer Service environment?
Q2: Have you previously worked in a leadership, supervisor, or team lead capacity?
Q3: Do you have experience working specifically in the logistics, delivery, or e-commerce sector?
Q4: Briefly describe a situation where you had to handle a difficult customer escalation or guide a team member through a challenging issue.
Q5: Is a net monthly salary of $400 - $600 USD within your expected salary range?
Q2: Have you previously worked in a leadership, supervisor, or team lead capacity?
Q3: Do you have experience working specifically in the logistics, delivery, or e-commerce sector?
Q4: Briefly describe a situation where you had to handle a difficult customer escalation or guide a team member through a challenging issue.
Q5: Is a net monthly salary of $400 - $600 USD within your expected salary range?