Job ID
48859
Job Title
Lost & Found Agent
To work for
UCK Airports
Country
Syria
City
Damascus
Field of Work
Operations - Engineering
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Baccalaureate
Responsibilities
- Mishandled Baggage Management
• Receive and process Property Irregularity Reports (PIRs) for delayed, damaged, pilfered, or lost checked baggage at arrival.
• Enter and update baggage tracing data in World Tracer or equivalent systems; actively monitor and follow up on tracing progress.
• Coordinate with ramp teams, other stations, partner airlines, and delivery services to locate, recover, and deliver mishandled baggage as quickly as possible.
• Arrange interim expense reimbursements (where authorized) and - handle delivery logistics for located bags.
- Customer Service & Communication
• Provide calm, professional, and empathetic support to passengers reporting baggage irregularities or items left on aircraft (in-person at baggage service counters, phone, email).
• Offer regular status updates, manage expectations, and resolve complaints effectively in a time-sensitive environment.
• Process claims for damaged or permanently lost baggage in accordance with airline liability rules (e.g., Montreal Convention).
- Documentation & Reconciliation
• Maintain precise logs, reports, and statistics for all handled cases (aircraft-found items and baggage irregularities).
• Prepare documentation for unclaimed items nearing expiry (per airline/policy retention periods) and coordinate secure disposal or donation.
• Ensure full compliance with chain-of-custody, security, and audit requirements.
- Coordination & Operational Support
• Liaise closely with ground handling teams (ramp, baggage loading/unloading, aircraft cleaning), airline representatives, and arrival/departure control during irregular operations.
• Support baggage reconciliation processes and contribute to delay code accuracy for mishandled cases.
• Participate in shift handovers and team briefings to ensure continuity.
- Safety, Security & Compliance
• Strictly follow aviation security protocols, dangerous goods regulations, and lost property handling SOPs.
• Report any suspicious items, security breaches, or hazards immediately.
• Keep storage areas for baggage secure, organized, and compliant.
• Receive and process Property Irregularity Reports (PIRs) for delayed, damaged, pilfered, or lost checked baggage at arrival.
• Enter and update baggage tracing data in World Tracer or equivalent systems; actively monitor and follow up on tracing progress.
• Coordinate with ramp teams, other stations, partner airlines, and delivery services to locate, recover, and deliver mishandled baggage as quickly as possible.
• Arrange interim expense reimbursements (where authorized) and - handle delivery logistics for located bags.
- Customer Service & Communication
• Provide calm, professional, and empathetic support to passengers reporting baggage irregularities or items left on aircraft (in-person at baggage service counters, phone, email).
• Offer regular status updates, manage expectations, and resolve complaints effectively in a time-sensitive environment.
• Process claims for damaged or permanently lost baggage in accordance with airline liability rules (e.g., Montreal Convention).
- Documentation & Reconciliation
• Maintain precise logs, reports, and statistics for all handled cases (aircraft-found items and baggage irregularities).
• Prepare documentation for unclaimed items nearing expiry (per airline/policy retention periods) and coordinate secure disposal or donation.
• Ensure full compliance with chain-of-custody, security, and audit requirements.
- Coordination & Operational Support
• Liaise closely with ground handling teams (ramp, baggage loading/unloading, aircraft cleaning), airline representatives, and arrival/departure control during irregular operations.
• Support baggage reconciliation processes and contribute to delay code accuracy for mishandled cases.
• Participate in shift handovers and team briefings to ensure continuity.
- Safety, Security & Compliance
• Strictly follow aviation security protocols, dangerous goods regulations, and lost property handling SOPs.
• Report any suspicious items, security breaches, or hazards immediately.
• Keep storage areas for baggage secure, organized, and compliant.
Qualifications
• High School Diploma or equivalent; a Diploma in Aviation, Tourism, or Hospitality is an advantage.
• Minimum 2–4 years of experience in passenger handling, lost & found operations within airline or ground handling operations.
• Knowledge of airport safety and security procedures required.
• Knowledge of airport terminal operations, IATA/ICAO standards, and airline policies.
• Proficient in DCS and reservation systems.
• Strong customer service and communication skills.
• Ability to work in a fast-paced, multi-flight environment.
• Attention to detail and adherence to security procedures.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
• Minimum 2–4 years of experience in passenger handling, lost & found operations within airline or ground handling operations.
• Knowledge of airport safety and security procedures required.
• Knowledge of airport terminal operations, IATA/ICAO standards, and airline policies.
• Proficient in DCS and reservation systems.
• Strong customer service and communication skills.
• Ability to work in a fast-paced, multi-flight environment.
• Attention to detail and adherence to security procedures.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Salary and Benefits
as per salary scale.
About us
UCK Airports is an international consortium established by UCC Holding, ASSETS Investments, CENGIZ Holding and KALYON Holding. The consortium has signed a concession agreement to invest, develop, expand, construct, and operate Damascus International Airport. Valued at USD 4 billion, the project represents one of the largest investments in Syria's history and underscores strong international confidence in the future of the country's aviation sector.
Required employees number
1
Posted On
Jun 07, 2026
Expiry Date
Jul 07, 2026
