Job ID
49066
Job Title
Project Officer PSS
To work for
La Chaine de L'espoir
Country
Syria
City
Damascus
Field of Work
Social Services - Humanitarian/Disasters
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
GENERAL DESCRIPTION
Under the line management of the Program Manager, and with technical guidance from the Medical Coordinator and the relevant HQ technical referent, the Project Officer / PSS ensures the mental health and psychosocial wellbeing of pediatric patients and their families throughout the healthcare pathway provided by CDE. The role coordinates the day-to-day delivery of PSS activities, supports the protection, mental health and referral components of the project, and contributes to monitoring, documentation and reporting in line with donor requirements and CDE standards.
MAIN RESPONSIBILITIES
Patient and family psychosocial support
Provide psychosocial assessments and counselling to pediatric patients and their families throughout the CDE care pathway (consultation, hospitalization, surgery and post-operative follow-up).
Support patients and families in their specific needs related to their situation and medical condition, and promote the resilience of children and their families.
Create and maintain a child-friendly and child-centred environment across the care pathway, including the delivery of PSS activities for children in the cardiac and orthopedic surgical pathways.
Contribute to awareness-raising with patients’ families on sensitive health topics (e.g. family planning, consanguinity) in a culturally appropriate manner.
Identify patients and families requiring specialized care and ensure their referral through the appropriate pathway.
Implementation and coordination of PSS activities
Organize, coordinate and deliver PSS activities in line with the project objectives, timeline and budget, and in adherence to CDE policies and humanitarian principles.
Conduct regular visits to the supported hospital and project sites to monitor the relevance and quality of PSS activities and propose adaptations to the Program Manager.
Ensure PSS activities are carried out on time and within the approved project budget, flagging any deviation to the Program Manager.
Coordinate with the medical and project team to integrate PSS into the broader pediatric surgical and primary healthcare activities.
Capacity-building and awareness support
Support the preparation and delivery of training and awareness sessions on mental health, protection, SGBV risk detection and referral for health staff, Community Health Workers and ambulance providers, in coordination with the medical team and technical referent.
Contribute to strengthening the referral pathway between CDE activities, the supported hospital, primary healthcare centres and external protection and mental health actors.
Monitoring, data and reporting
Document cases accurately and ensure the timely update of the relevant databases, in line with confidentiality and data protection requirements.
Ensure collection of disaggregated beneficiary data (sex, age, disability) in line with donor indicators and the CDE indicator framework.
Provide analysis, statistics and qualitative feedback on the quality of psychosocial support, and document challenges, lessons learned and best practices.
Support the Program Manager in internal and donor reporting and proactively suggest success stories upon the consent of the patient and family.
Notify the Program Manager of any issue related to patients, the healthcare pathway or activity implementation.
Liaison and referral networks
Maintain constructive working relationships with hospital staff, primary healthcare centre focal points, and other paramedical and protection actors relevant to the PSS and referral components.
Attend relevant coordination, working group or partner meetings when requested by the Program Manager.
Logistics and administrative support
Organize movements to project sites in coordination with the Logistics and Procurement Officer and relevant staff, in a timely manner.
Provide basic day-to-day translation of documents and verbal translation as needed; coordinate larger translation needs with the relevant staff.
Safeguarding, protection and confidentiality
Ensure confidentiality of all data and information related to patients, their care and their families at all times.
Apply CDE’s Safeguarding, PSEAH, Child Protection and Code of Conduct policies in all interactions with beneficiaries; receive and refer safeguarding and PSEAH concerns through CDE’s reporting channels without delay.
Mainstream protection, gender, disability and conflict-sensitivity (Do No Harm) in the delivery of PSS activities.
Report any security, ethical or acceptance-related issue to the line manager.
Safeguarding, protection mainstreaming and compliance
Ensures consistent application of CDE's Safeguarding, PSEAH, Child Protection and Code of Conduct policies across all project activities, partners and contractors.
Mainstreams protection, gender, disability and conflict-sensitivity (Do No Harm) throughout project design, implementation and monitoring.
Receives and refers to safeguarding and PSEAH concerns through CDE's reporting channels without delay; reinforces team awareness of reporting mechanisms.
Ensures all beneficiary data is handled in line with CDE's Data Protection Policy and donor data protection requirements.
Others
Participate in internal and external team meetings as relevant.
Ensure timely and adequate archiving of PSS-related documentation (soft and hard).
Perform any other duties as requested by the line manager or technical referent, within the scope of the position.
TEAM RELATIONSHIP
Line and technical manager: Program Manager.
Technical guidance: Medical Coordinator and relevant HQ technical referent
Line and technical management: None.
Close collaboration with: Project Officer / Medical, Medical Officer / Midwife, Liaison Officer, Data Analyst Officer, Community Health Workers, hospital staff, and the support team (Logistics, Finance, Admin and HR)
Under the line management of the Program Manager, and with technical guidance from the Medical Coordinator and the relevant HQ technical referent, the Project Officer / PSS ensures the mental health and psychosocial wellbeing of pediatric patients and their families throughout the healthcare pathway provided by CDE. The role coordinates the day-to-day delivery of PSS activities, supports the protection, mental health and referral components of the project, and contributes to monitoring, documentation and reporting in line with donor requirements and CDE standards.
MAIN RESPONSIBILITIES
Patient and family psychosocial support
Provide psychosocial assessments and counselling to pediatric patients and their families throughout the CDE care pathway (consultation, hospitalization, surgery and post-operative follow-up).
Support patients and families in their specific needs related to their situation and medical condition, and promote the resilience of children and their families.
Create and maintain a child-friendly and child-centred environment across the care pathway, including the delivery of PSS activities for children in the cardiac and orthopedic surgical pathways.
Contribute to awareness-raising with patients’ families on sensitive health topics (e.g. family planning, consanguinity) in a culturally appropriate manner.
Identify patients and families requiring specialized care and ensure their referral through the appropriate pathway.
Implementation and coordination of PSS activities
Organize, coordinate and deliver PSS activities in line with the project objectives, timeline and budget, and in adherence to CDE policies and humanitarian principles.
Conduct regular visits to the supported hospital and project sites to monitor the relevance and quality of PSS activities and propose adaptations to the Program Manager.
Ensure PSS activities are carried out on time and within the approved project budget, flagging any deviation to the Program Manager.
Coordinate with the medical and project team to integrate PSS into the broader pediatric surgical and primary healthcare activities.
Capacity-building and awareness support
Support the preparation and delivery of training and awareness sessions on mental health, protection, SGBV risk detection and referral for health staff, Community Health Workers and ambulance providers, in coordination with the medical team and technical referent.
Contribute to strengthening the referral pathway between CDE activities, the supported hospital, primary healthcare centres and external protection and mental health actors.
Monitoring, data and reporting
Document cases accurately and ensure the timely update of the relevant databases, in line with confidentiality and data protection requirements.
Ensure collection of disaggregated beneficiary data (sex, age, disability) in line with donor indicators and the CDE indicator framework.
Provide analysis, statistics and qualitative feedback on the quality of psychosocial support, and document challenges, lessons learned and best practices.
Support the Program Manager in internal and donor reporting and proactively suggest success stories upon the consent of the patient and family.
Notify the Program Manager of any issue related to patients, the healthcare pathway or activity implementation.
Liaison and referral networks
Maintain constructive working relationships with hospital staff, primary healthcare centre focal points, and other paramedical and protection actors relevant to the PSS and referral components.
Attend relevant coordination, working group or partner meetings when requested by the Program Manager.
Logistics and administrative support
Organize movements to project sites in coordination with the Logistics and Procurement Officer and relevant staff, in a timely manner.
Provide basic day-to-day translation of documents and verbal translation as needed; coordinate larger translation needs with the relevant staff.
Safeguarding, protection and confidentiality
Ensure confidentiality of all data and information related to patients, their care and their families at all times.
Apply CDE’s Safeguarding, PSEAH, Child Protection and Code of Conduct policies in all interactions with beneficiaries; receive and refer safeguarding and PSEAH concerns through CDE’s reporting channels without delay.
Mainstream protection, gender, disability and conflict-sensitivity (Do No Harm) in the delivery of PSS activities.
Report any security, ethical or acceptance-related issue to the line manager.
Safeguarding, protection mainstreaming and compliance
Ensures consistent application of CDE's Safeguarding, PSEAH, Child Protection and Code of Conduct policies across all project activities, partners and contractors.
Mainstreams protection, gender, disability and conflict-sensitivity (Do No Harm) throughout project design, implementation and monitoring.
Receives and refers to safeguarding and PSEAH concerns through CDE's reporting channels without delay; reinforces team awareness of reporting mechanisms.
Ensures all beneficiary data is handled in line with CDE's Data Protection Policy and donor data protection requirements.
Others
Participate in internal and external team meetings as relevant.
Ensure timely and adequate archiving of PSS-related documentation (soft and hard).
Perform any other duties as requested by the line manager or technical referent, within the scope of the position.
TEAM RELATIONSHIP
Line and technical manager: Program Manager.
Technical guidance: Medical Coordinator and relevant HQ technical referent
Line and technical management: None.
Close collaboration with: Project Officer / Medical, Medical Officer / Midwife, Liaison Officer, Data Analyst Officer, Community Health Workers, hospital staff, and the support team (Logistics, Finance, Admin and HR)
Qualifications
PROFILE
Academic background
Bachelor's degree in psychology, psychiatry, social work or a related field [required]
Specific training in mental health and psychosocial support for children and/or in humanitarian settings is an asset.
Working experience
At least 2 years of experience in a similar role, preferably within a health INGO/NGO or the humanitarian sector [required].
Experience working with children [required].
Knowledge of protection-related issues, including SGBV and child protection.
Experience in case documentation and reporting (qualitative and quantitative).
Specific skills
Excellent organizational and documentation skills, with the ability to manage multiple priorities.
Good understanding of medical ethics and patient education.
Strong capacity to work autonomously and to make appropriate decisions according to the context.
Good writing and communication skills, with attention to confidentiality.
Good command of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
Sense of teamwork in a multicultural context.
Languages
Fluent in Arabic (speaking, writing, reading) [required].
Intermediate to Fluent level of English is required. (speaking, writing, reading)
Academic background
Bachelor's degree in psychology, psychiatry, social work or a related field [required]
Specific training in mental health and psychosocial support for children and/or in humanitarian settings is an asset.
Working experience
At least 2 years of experience in a similar role, preferably within a health INGO/NGO or the humanitarian sector [required].
Experience working with children [required].
Knowledge of protection-related issues, including SGBV and child protection.
Experience in case documentation and reporting (qualitative and quantitative).
Specific skills
Excellent organizational and documentation skills, with the ability to manage multiple priorities.
Good understanding of medical ethics and patient education.
Strong capacity to work autonomously and to make appropriate decisions according to the context.
Good writing and communication skills, with attention to confidentiality.
Good command of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
Sense of teamwork in a multicultural context.
Languages
Fluent in Arabic (speaking, writing, reading) [required].
Intermediate to Fluent level of English is required. (speaking, writing, reading)
Salary and Benefits
as per CDE Syria Mission Salary Grid
About us
La Chaîne de l’Espoir (CDE) is a French non-profit organization founded in 1994. Its mission is to ensure that every woman and child has access to the medical care they need, regardless of where they are born. Specialized in pediatric and cardiac surgery, CDE delivers surgical care to those who cannot access it locally, strengthens hospitals and trains medical teams in partner countries, and supports education and primary healthcare for women and children, in close partnership with local medical networks.
PROGRAM IN SYRIA
La Chaîne de l'Espoir has been present in the region since 2012, through operations in Lebanon, Jordan and Iraq. Following the February 2023 earthquake, CDE extended its support directly inside Syria through assistance to a hospital in Aleppo. In January 2025, CDE conducted two technical assessments in Syria, which informed the design of its current intervention in the country.
In 2026, CDE will start implementing its first in-country intervention, in the Damascus and Rural Damascus governorates. The project combines primary and secondary healthcare, specialized pediatric surgical care, integrated nutrition activities, and emergency preparedness.
PROGRAM IN SYRIA
La Chaîne de l'Espoir has been present in the region since 2012, through operations in Lebanon, Jordan and Iraq. Following the February 2023 earthquake, CDE extended its support directly inside Syria through assistance to a hospital in Aleppo. In January 2025, CDE conducted two technical assessments in Syria, which informed the design of its current intervention in the country.
In 2026, CDE will start implementing its first in-country intervention, in the Damascus and Rural Damascus governorates. The project combines primary and secondary healthcare, specialized pediatric surgical care, integrated nutrition activities, and emergency preparedness.
Required employees number
1
Posted On
Jun 17, 2026
Expiry Date
Jul 17, 2026
CV Language
English
