Job ID
49082
Job Title
Reservation Agent
To work for
Assets Group
Country
Syria
City
Damascus
Field of Work
Tourism/Hotels/Reservations
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Key Responsibilities
* Manage and process room reservations via phone, email, online channels, and walk-in inquiries.
* Provide guests with accurate information regarding room availability, rates, promotions, and hotel services.
* Update and maintain reservation records in the property management system.
* Handle amendments, cancellations, and special requests promptly and efficiently.
* Coordinate with Front Office, Housekeeping, and other departments to ensure guest requirements are met.
* Respond to guest inquiries and resolve issues in a professional manner.
* Monitor booking trends and maximize occupancy through effective upselling techniques.
* Ensure compliance with company policies and reservation procedures.
* Deliver exceptional customer service and maintain high guest satisfaction standards.
Join our team and be part of delivering exceptional guest experiences through outstanding reservation services.
* Manage and process room reservations via phone, email, online channels, and walk-in inquiries.
* Provide guests with accurate information regarding room availability, rates, promotions, and hotel services.
* Update and maintain reservation records in the property management system.
* Handle amendments, cancellations, and special requests promptly and efficiently.
* Coordinate with Front Office, Housekeeping, and other departments to ensure guest requirements are met.
* Respond to guest inquiries and resolve issues in a professional manner.
* Monitor booking trends and maximize occupancy through effective upselling techniques.
* Ensure compliance with company policies and reservation procedures.
* Deliver exceptional customer service and maintain high guest satisfaction standards.
Join our team and be part of delivering exceptional guest experiences through outstanding reservation services.
Qualifications
Qualifications & Requirements
* Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
* Minimum 1–3 years of experience in reservations, front office, or customer service, preferably within the hospitality industry.
* Familiarity with Property Management Systems (Opera, Fidelio, or similar) is an advantage.
* Strong communication and interpersonal skills.
* Excellent organizational skills and attention to detail.
* Proficiency in Microsoft Office applications.
* Ability to work flexible shifts, including weekends and holidays when required.
* Fluency in English; additional languages are a plus.
* Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
* Minimum 1–3 years of experience in reservations, front office, or customer service, preferably within the hospitality industry.
* Familiarity with Property Management Systems (Opera, Fidelio, or similar) is an advantage.
* Strong communication and interpersonal skills.
* Excellent organizational skills and attention to detail.
* Proficiency in Microsoft Office applications.
* Ability to work flexible shifts, including weekends and holidays when required.
* Fluency in English; additional languages are a plus.
Specific Vacancy Requirements
Skills
* Customer Service Excellence
* Communication Skills
* Sales and Upselling Techniques
* Customer Service Excellence
* Communication Skills
* Sales and Upselling Techniques
Salary and Benefits
0
About us
Assets Group is a global destination developer and long-term asset owner focused on creating integrated mixed-use communities across real estate and hospitality.
With a diversified portfolio spanning multiple international markets, the Group combines strategic vision, development expertise, and operational discipline to deliver landmark destinations that bring together residential living, hospitality experiences, commercial environments, and social infrastructure.
With a diversified portfolio spanning multiple international markets, the Group combines strategic vision, development expertise, and operational discipline to deliver landmark destinations that bring together residential living, hospitality experiences, commercial environments, and social infrastructure.
Required employees number
5
Posted On
Jun 18, 2026
Expiry Date
Jul 18, 2026
CV Language
English
