Job ID
49390
Job Title
WASH Programme Manager - Syria Idleb
To work for
GOAL
Country
Syria
City
Edleb
Field of Work
Engineering
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Job purpose:
The WASH Programme Manager (PM) will be based in GOAL's Saraqib Office, Idleb Governorate, with frequent travel to all GOAL areas of intervention across Syria, including but not limited to Idleb, Aleppo, Lattakia, and any other governorates where GOAL operates. The post holder will report directly to the WASH and Shelter Coordinator.
The WASH PM will directly line manage a large, multidisciplinary team of 16–30 GOAL WASH staff, including Deputy Programme Managers, Engineers, a Data Team, Community Liaison Officers, and a Laboratory Team. The PM will work in close coordination with local Water Units and Local Councils/Municipalities across all areas of GOAL's operation.
The WASH PM is responsible for the overall planning, implementation, monitoring, and reporting of GOAL's WASH activities across Syria, in line with GOAL's programme quality standards, Sphere standards, WASH Cluster guidelines, and the requirements of institutional donors including ECHO/EU, DoS, UN OCHA Pooled Funds, SDC, and other donors as applicable. Key areas of responsibility include the rehabilitation, operation, and maintenance of water networks and pumping infrastructure; rehabilitation and maintenance of sewage networks and sanitation facilities; construction of latrines and sanitation facilities in IDP settlements and collective centres; coordination of solid waste management; and implementation of cost recovery systems where applicable.
The WASH PM will be responsible for day-to-day programme implementation across all GOAL Syria areas of operation, ensuring that the programme effectively and efficiently achieves its objectives within budget and on time, in accordance with GOAL's guidelines, principles, and all applicable donor requirements.
Duties and Responsibilities:
Technical Support
Develop detailed activity plans aligned with WASH programme objectives and donor-approved work plans, ensuring timely implementation and that any expected delays or modifications are communicated proactively to the WASH and Shelter Coordinator.
Monitor WASH programme performance against activity plans, output targets, and approved indicators, taking corrective action in coordination with the WASH and Shelter Coordinator to ensure objectives are met within allotted time and budget.
Ensure all WASH activities are designed and implemented in line with Sphere standards, WASH Cluster technical guidelines, and GOAL's internal quality standards.
Provide technical oversight of all water infrastructure activities, including the rehabilitation and maintenance of water networks, pipeline repair/extension, pumping stations, storage facilities, and solar-powered water systems; and all sanitation infrastructure activities, including sewage network rehabilitation, wastewater systems, and sewer lines.
Oversee the construction and rehabilitation of latrines, toilet blocks, and sanitation facilities in IDP settlements and collective centres, ensuring designs are gender-sensitive, disability-inclusive, and contextually appropriate; and supervise solid waste management activities including waste collection systems and disposal sites.
Oversee water quality monitoring activities and provide technical supervision of the laboratory team, ensuring results are documented, acted upon, and reported in a timely manner.
Contribute to the design of new WASH projects and proposal development and improve programme quality through supervisory support to key staff, analysis and dissemination of M&E data and lessons learned, and review of GOAL and sector best practice guidelines.
Leadership & Coordination
Directly manage a multidisciplinary WASH team of 10–30 staff (including Deputy Programme Managers, Engineers, Data Team, Community Liaison Officers, and Laboratory Team), ensuring all staff have clearly defined job descriptions, individual work plans, and a thorough understanding of their roles and responsibilities.
Conduct regular performance appraisals and support the development of individual staff development plans, identifying capacity gaps and providing coaching, mentoring, and on-the-job training as needed.
Ensure effective coordination, information sharing, and liaison with WASH and other humanitarian actors operational in GOAL's areas, identifying opportunities for complementarity and reducing the risk of duplication.
Actively participate in WASH Cluster coordination mechanisms at field level, representing GOAL and contributing to sector-wide planning, information sharing, and gap analysis.
Coordinate with the relevant departments at GOAL Offices — including Logistics, Finance, HR, and Security — on all operational needs related to the WASH programme across Syria.
Integrate conflict-sensitive programming and do-no-harm principles into all WASH activities, ensuring that programming does not inadvertently exacerbate tensions or vulnerabilities within target communities.
Reporting
Prepare accurate and timely weekly programme reports and share them with the WASH and Shelter Coordinator.
Lead on the preparation of high-quality donor reports (monthly, quarterly, and final) in line with ECHO/EU, DoS, UN OCHA Pooled Funds, SDC, and other institutional donors reporting formats and requirements, ensuring accuracy, completeness, and compliance with donor guidelines.
Ensure all programme documentation — including activity reports, field visit reports, assessment findings, and lessons learned — is systematically filed and maintained in GOAL's programme documentation system.
Contribute to situation reports, emergency updates, and other ad hoc reporting as required by the WASH and Shelter Coordinator.
Work with Water Units and partner staff to strengthen their reporting skills and ensure timely and accurate data flows from the field.
Ensure that financial reporting aligns with programme reporting, tracking budget utilisation against activities and flagging variances to the WASH and Shelter Coordinator and Finance team in a timely manner.
Partners Support
Work closely with WASH project partners to ensure project objectives and activity plans are clearly understood, agreed roles and responsibilities are met by all parties, and partnership agreements are adhered to.
Identify staff and partner capacity building requirements and work with the WASH and Shelter Coordinator and other team members to design and deliver effective training, mentoring, and other activities to address identified capacity gaps.
Procurement
Prepare procurement plans in coordination with the WASH and Shelter Coordinator, ensuring alignment with programme activity plans and donor procurement rules (including ECHO/EU, DoS, UN OCHA Pooled Funds, SDC, and other institutional donors’ thresholds and regulations).
Conduct regular meetings with the procurement team at the Saraqib Office to follow up on the status of all WASH procurement and ensure no delays in delivery to field sites.
Coordinate with the WASH and Shelter Coordinator and the Logistics and Procurement department at the Saraqib Office to ensure timely sourcing and delivery of all WASH materials required for programme implementation.
Monitor budget versus actual expenditure in coordination with the Finance team, tracking burn rates against procurement plans and flagging risks of under- or over-spend in a timely manner.
Ensure all procurement processes adhere to GOAL's anti-fraud policies and comply with applicable donor regulations.
Monitoring & Evaluation
Coordinate with the M&E team to ensure the development and implementation of appropriate M&E frameworks, programme management tools, and community feedback mechanisms.
Track WASH-specific output and outcome indicators (including but not limited to litres per person per day, % of population with access to safe water, sanitation coverage, and hygiene promotion reach) and ensure results are regularly reported and analysed.
Ensure that community accountability and feedback mechanisms are functional, accessible, and inclusive — with particular attention to the needs of women, children, elderly persons, and persons with disabilities.
Travel frequently to programme locations to directly monitor WASH activities, providing clear and actionable feedback to field staff and/or partners on changes or improvements required.
Support the use of GOAL's MIS and data management systems to ensure data quality, completeness, and timeliness across all WASH reporting streams.
Other
Ensure adherence to all GOAL policies, guidelines, and manuals — including the Code of Conduct, Child Protection Policy, Financial Manual, and whistleblowing mechanisms — at all times.
Ensure appropriate HR planning, training, and resource allocation, and full compliance with all donor requirements, including timely and quality reporting.
Perform other related tasks as requested by the WASH and Shelter Coordinator.
The WASH Programme Manager (PM) will be based in GOAL's Saraqib Office, Idleb Governorate, with frequent travel to all GOAL areas of intervention across Syria, including but not limited to Idleb, Aleppo, Lattakia, and any other governorates where GOAL operates. The post holder will report directly to the WASH and Shelter Coordinator.
The WASH PM will directly line manage a large, multidisciplinary team of 16–30 GOAL WASH staff, including Deputy Programme Managers, Engineers, a Data Team, Community Liaison Officers, and a Laboratory Team. The PM will work in close coordination with local Water Units and Local Councils/Municipalities across all areas of GOAL's operation.
The WASH PM is responsible for the overall planning, implementation, monitoring, and reporting of GOAL's WASH activities across Syria, in line with GOAL's programme quality standards, Sphere standards, WASH Cluster guidelines, and the requirements of institutional donors including ECHO/EU, DoS, UN OCHA Pooled Funds, SDC, and other donors as applicable. Key areas of responsibility include the rehabilitation, operation, and maintenance of water networks and pumping infrastructure; rehabilitation and maintenance of sewage networks and sanitation facilities; construction of latrines and sanitation facilities in IDP settlements and collective centres; coordination of solid waste management; and implementation of cost recovery systems where applicable.
The WASH PM will be responsible for day-to-day programme implementation across all GOAL Syria areas of operation, ensuring that the programme effectively and efficiently achieves its objectives within budget and on time, in accordance with GOAL's guidelines, principles, and all applicable donor requirements.
Duties and Responsibilities:
Technical Support
Develop detailed activity plans aligned with WASH programme objectives and donor-approved work plans, ensuring timely implementation and that any expected delays or modifications are communicated proactively to the WASH and Shelter Coordinator.
Monitor WASH programme performance against activity plans, output targets, and approved indicators, taking corrective action in coordination with the WASH and Shelter Coordinator to ensure objectives are met within allotted time and budget.
Ensure all WASH activities are designed and implemented in line with Sphere standards, WASH Cluster technical guidelines, and GOAL's internal quality standards.
Provide technical oversight of all water infrastructure activities, including the rehabilitation and maintenance of water networks, pipeline repair/extension, pumping stations, storage facilities, and solar-powered water systems; and all sanitation infrastructure activities, including sewage network rehabilitation, wastewater systems, and sewer lines.
Oversee the construction and rehabilitation of latrines, toilet blocks, and sanitation facilities in IDP settlements and collective centres, ensuring designs are gender-sensitive, disability-inclusive, and contextually appropriate; and supervise solid waste management activities including waste collection systems and disposal sites.
Oversee water quality monitoring activities and provide technical supervision of the laboratory team, ensuring results are documented, acted upon, and reported in a timely manner.
Contribute to the design of new WASH projects and proposal development and improve programme quality through supervisory support to key staff, analysis and dissemination of M&E data and lessons learned, and review of GOAL and sector best practice guidelines.
Leadership & Coordination
Directly manage a multidisciplinary WASH team of 10–30 staff (including Deputy Programme Managers, Engineers, Data Team, Community Liaison Officers, and Laboratory Team), ensuring all staff have clearly defined job descriptions, individual work plans, and a thorough understanding of their roles and responsibilities.
Conduct regular performance appraisals and support the development of individual staff development plans, identifying capacity gaps and providing coaching, mentoring, and on-the-job training as needed.
Ensure effective coordination, information sharing, and liaison with WASH and other humanitarian actors operational in GOAL's areas, identifying opportunities for complementarity and reducing the risk of duplication.
Actively participate in WASH Cluster coordination mechanisms at field level, representing GOAL and contributing to sector-wide planning, information sharing, and gap analysis.
Coordinate with the relevant departments at GOAL Offices — including Logistics, Finance, HR, and Security — on all operational needs related to the WASH programme across Syria.
Integrate conflict-sensitive programming and do-no-harm principles into all WASH activities, ensuring that programming does not inadvertently exacerbate tensions or vulnerabilities within target communities.
Reporting
Prepare accurate and timely weekly programme reports and share them with the WASH and Shelter Coordinator.
Lead on the preparation of high-quality donor reports (monthly, quarterly, and final) in line with ECHO/EU, DoS, UN OCHA Pooled Funds, SDC, and other institutional donors reporting formats and requirements, ensuring accuracy, completeness, and compliance with donor guidelines.
Ensure all programme documentation — including activity reports, field visit reports, assessment findings, and lessons learned — is systematically filed and maintained in GOAL's programme documentation system.
Contribute to situation reports, emergency updates, and other ad hoc reporting as required by the WASH and Shelter Coordinator.
Work with Water Units and partner staff to strengthen their reporting skills and ensure timely and accurate data flows from the field.
Ensure that financial reporting aligns with programme reporting, tracking budget utilisation against activities and flagging variances to the WASH and Shelter Coordinator and Finance team in a timely manner.
Partners Support
Work closely with WASH project partners to ensure project objectives and activity plans are clearly understood, agreed roles and responsibilities are met by all parties, and partnership agreements are adhered to.
Identify staff and partner capacity building requirements and work with the WASH and Shelter Coordinator and other team members to design and deliver effective training, mentoring, and other activities to address identified capacity gaps.
Procurement
Prepare procurement plans in coordination with the WASH and Shelter Coordinator, ensuring alignment with programme activity plans and donor procurement rules (including ECHO/EU, DoS, UN OCHA Pooled Funds, SDC, and other institutional donors’ thresholds and regulations).
Conduct regular meetings with the procurement team at the Saraqib Office to follow up on the status of all WASH procurement and ensure no delays in delivery to field sites.
Coordinate with the WASH and Shelter Coordinator and the Logistics and Procurement department at the Saraqib Office to ensure timely sourcing and delivery of all WASH materials required for programme implementation.
Monitor budget versus actual expenditure in coordination with the Finance team, tracking burn rates against procurement plans and flagging risks of under- or over-spend in a timely manner.
Ensure all procurement processes adhere to GOAL's anti-fraud policies and comply with applicable donor regulations.
Monitoring & Evaluation
Coordinate with the M&E team to ensure the development and implementation of appropriate M&E frameworks, programme management tools, and community feedback mechanisms.
Track WASH-specific output and outcome indicators (including but not limited to litres per person per day, % of population with access to safe water, sanitation coverage, and hygiene promotion reach) and ensure results are regularly reported and analysed.
Ensure that community accountability and feedback mechanisms are functional, accessible, and inclusive — with particular attention to the needs of women, children, elderly persons, and persons with disabilities.
Travel frequently to programme locations to directly monitor WASH activities, providing clear and actionable feedback to field staff and/or partners on changes or improvements required.
Support the use of GOAL's MIS and data management systems to ensure data quality, completeness, and timeliness across all WASH reporting streams.
Other
Ensure adherence to all GOAL policies, guidelines, and manuals — including the Code of Conduct, Child Protection Policy, Financial Manual, and whistleblowing mechanisms — at all times.
Ensure appropriate HR planning, training, and resource allocation, and full compliance with all donor requirements, including timely and quality reporting.
Perform other related tasks as requested by the WASH and Shelter Coordinator.
Qualifications
Requirements (essential)
Fluency in Arabic and English, professional working proficiency (written and spoken) is mandatory.
Bachelor's degree in Civil, Water, Environmental, or related Engineering discipline.
Minimum 5 years of experience in WASH programme implementation in humanitarian contexts.
Minimum 3 years of experience in a managerial role, with demonstrated ability to lead and develop large, multidisciplinary teams.
Demonstrated experience preparing and submitting reports to institutional donors — must include at least one of: ECHO/EU, DoS, UN OCHA Pooled Funds, or SDC.
Proven experience working with NGO/INGOs in conflict-affected or displacement settings, with strong familiarity with IDP camp WASH, infrastructure rehabilitation, and/or remote field operations.
Experience managing programme budgets of at least USD 1 million annually, including budget monitoring, financial reporting, and variance management.
Strong budgetary control and financial management skills.
Flexible and creative approach with a proven ability to resolve issues and identify solutions under pressure.
Excellent time management skills and ability to prioritise competing demands.
Excellent communication and interpersonal skills.
Commitment to beneficiary accountability, protection mainstreaming, and humanitarian principles.
Proposal and report writing experience, writing samples may be requested.
Excellent computer literacy, including advanced Excel, Word, and familiarity with data management/MIS tools and reporting platforms.
Requirements (desired)
Proven experience working with public water and sanitation authorities for at least 3 years.
Experience with WASH Cluster coordination at field or governorate level.
Experience integrating gender-sensitive and protection-mainstreamed approaches into WASH programme design and implementation.
Experience managing large, diverse teams in remote or insecure environments.
Experience with cost recovery mechanisms in WASH programming.
Proficiency in engineering software for water and sewage systems design, including CAD, EPANET, ETABS, sewage network design tools, or solar systems design software (certificates to be shared with application).
Proven experience in the preparation and finalization of technical assessments related to water infrastructure projects.
Certification in project or programme management (e.g., PMD Pro, PMP, or equivalent).
Fluency in Arabic and English, professional working proficiency (written and spoken) is mandatory.
Bachelor's degree in Civil, Water, Environmental, or related Engineering discipline.
Minimum 5 years of experience in WASH programme implementation in humanitarian contexts.
Minimum 3 years of experience in a managerial role, with demonstrated ability to lead and develop large, multidisciplinary teams.
Demonstrated experience preparing and submitting reports to institutional donors — must include at least one of: ECHO/EU, DoS, UN OCHA Pooled Funds, or SDC.
Proven experience working with NGO/INGOs in conflict-affected or displacement settings, with strong familiarity with IDP camp WASH, infrastructure rehabilitation, and/or remote field operations.
Experience managing programme budgets of at least USD 1 million annually, including budget monitoring, financial reporting, and variance management.
Strong budgetary control and financial management skills.
Flexible and creative approach with a proven ability to resolve issues and identify solutions under pressure.
Excellent time management skills and ability to prioritise competing demands.
Excellent communication and interpersonal skills.
Commitment to beneficiary accountability, protection mainstreaming, and humanitarian principles.
Proposal and report writing experience, writing samples may be requested.
Excellent computer literacy, including advanced Excel, Word, and familiarity with data management/MIS tools and reporting platforms.
Requirements (desired)
Proven experience working with public water and sanitation authorities for at least 3 years.
Experience with WASH Cluster coordination at field or governorate level.
Experience integrating gender-sensitive and protection-mainstreamed approaches into WASH programme design and implementation.
Experience managing large, diverse teams in remote or insecure environments.
Experience with cost recovery mechanisms in WASH programming.
Proficiency in engineering software for water and sewage systems design, including CAD, EPANET, ETABS, sewage network design tools, or solar systems design software (certificates to be shared with application).
Proven experience in the preparation and finalization of technical assessments related to water infrastructure projects.
Certification in project or programme management (e.g., PMD Pro, PMP, or equivalent).
Salary and Benefits
based on GOAL Salary scale
About us
Established in 1977, GOAL is an international
humanitarian and development agency,
committed to working with communities
to achieve sustainable and innovative early
response in crises, and lasting solutions to
poverty and vulnerability. GOAL has worked in
over 60 countries and has responded to almost
every major humanitarian disaster. We are
currently operational in 18 countries.
GOAL began operations in Syria in 2013 responding to the acute needs of conflict-affected communities. GOAL's areas of operations include but not limited to Aleppo, Idleb and Lattakia Governorates, and is expanding to new governorates in Syria. Programmes focus on Food and Nutrition Security, WASH, Shelter, Livelihoods/ERMS and Emergency Response with an emphasis on cash and voucher modalities. GOAL Syria implements its programmes directly, with over 500 staff based in Syria, and through Syrian NGO partners. GOAL's programme works at the household and community levels to improve community resilience and household coping strategies.
humanitarian and development agency,
committed to working with communities
to achieve sustainable and innovative early
response in crises, and lasting solutions to
poverty and vulnerability. GOAL has worked in
over 60 countries and has responded to almost
every major humanitarian disaster. We are
currently operational in 18 countries.
GOAL began operations in Syria in 2013 responding to the acute needs of conflict-affected communities. GOAL's areas of operations include but not limited to Aleppo, Idleb and Lattakia Governorates, and is expanding to new governorates in Syria. Programmes focus on Food and Nutrition Security, WASH, Shelter, Livelihoods/ERMS and Emergency Response with an emphasis on cash and voucher modalities. GOAL Syria implements its programmes directly, with over 500 staff based in Syria, and through Syrian NGO partners. GOAL's programme works at the household and community levels to improve community resilience and household coping strategies.
Required employees number
1
Posted On
Jul 01, 2026
Expiry Date
Jul 31, 2026
CV Language
English
