Job ID
49756
Job Title
Accountability & Feedback Mechanism Assistant
To work for
Action Against Hunger
Country
Syria
City
Damascus
Field of Work
Analysis/Statistic - Humanitarian/Disasters
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Objective 1: (Lead the feedback and response mechanism)
-Receive feedback and complaints from participants through all communication channels
-Provide an answer to participants and coordinate the response with other departments
-Follow up proactively on the implementation of the communication channels in the intervention areas.
-Analyze the trends of the FCR mechanism and create regular reports
Objective 2: (Lead the implementation of PDM`s)
-Remind the program teams on the bases about the times when the PDM has to be collected and ensure the data collection and data quality
-Create consolidated reports on PDM information
-Ensure proper follow up of the PDM cycle
Objective 3: (Lead the implementation of the PM-KOI indicator)
-Remind the program teams on the bases about the times when the PM-KOI has to be collected and ensure the data collection and data quality
-Create consolidated reports on PM-KOI information
-Ensure proper follow up of the PM-KOI cycle.
Objective 4: (Lead the implementation of the Satisfaction measure at mission level)
-Remind the program teams on the bases about the times when the Satisfaction surveys has to be collected and ensure the data collection and data quality
-Create consolidated reports on Satisfaction information
-Ensure proper follow up of the Satisfaction cycle.
Objective 5: (Field support and training)
-Ensure that the MEAL team on the field understand and applies the FCR, Satisfaction, PM-KOI and PDM tools correctly
-Support the field teams when needed in the implementation of FCR, Satisfaction, PM-KOI and PDM tools
-Receive feedback and complaints from participants through all communication channels
-Provide an answer to participants and coordinate the response with other departments
-Follow up proactively on the implementation of the communication channels in the intervention areas.
-Analyze the trends of the FCR mechanism and create regular reports
Objective 2: (Lead the implementation of PDM`s)
-Remind the program teams on the bases about the times when the PDM has to be collected and ensure the data collection and data quality
-Create consolidated reports on PDM information
-Ensure proper follow up of the PDM cycle
Objective 3: (Lead the implementation of the PM-KOI indicator)
-Remind the program teams on the bases about the times when the PM-KOI has to be collected and ensure the data collection and data quality
-Create consolidated reports on PM-KOI information
-Ensure proper follow up of the PM-KOI cycle.
Objective 4: (Lead the implementation of the Satisfaction measure at mission level)
-Remind the program teams on the bases about the times when the Satisfaction surveys has to be collected and ensure the data collection and data quality
-Create consolidated reports on Satisfaction information
-Ensure proper follow up of the Satisfaction cycle.
Objective 5: (Field support and training)
-Ensure that the MEAL team on the field understand and applies the FCR, Satisfaction, PM-KOI and PDM tools correctly
-Support the field teams when needed in the implementation of FCR, Satisfaction, PM-KOI and PDM tools
Qualifications
-Bachelor’s degree in (social sciences, statistics, or development) or any other relevant field.
-Previous field experience in assessment, data gathering, quantitative and qualitative data analysis, interviews, and report writing.
-Strong written and verbal communication skills with emphasis on communication with beneficiaries and community consultation / participation.
-Excellent Microsoft Office (Excel, Word, PPT, Power BI).
-Excellent command of both Arabic and English languages.
-Previous field experience in assessment, data gathering, quantitative and qualitative data analysis, interviews, and report writing.
-Strong written and verbal communication skills with emphasis on communication with beneficiaries and community consultation / participation.
-Excellent Microsoft Office (Excel, Word, PPT, Power BI).
-Excellent command of both Arabic and English languages.
Salary and Benefits
Contract period: 5 months renewable depending on fund & performance.
Salary/benefits: According to Action Against Hunger's salary scale and terms and conditions.
Duty station: Damascus.
-Applications will be assessed and vacancy might be closed before the end of the announcement as per qualifications availability.
- The organization is committed to the principles of non-discrimination and diversity and is particularly interested in receiving applications from a broad spectrum of qualified people.
In the process of recruitment, selection and appointment Action Against Hunger implement a range of procedures and actions including Criminal Background Checks/ International vetting/Certificate of good conduct to ensure children and vulnerable adults are safeguarded and abuse is prevented.
Action against Hunger is committed to preventing any type of unwanted behaviour at work such as but not limited to sexual harassment, sexual exploitation and abuse, lack of integrity and/or financial misconduct; We expects all staff and volunteers to share this commitment through endorsing our code of conduct and other related policies and only those who share our values and code of conduct will be recruited to work for us.
Salary/benefits: According to Action Against Hunger's salary scale and terms and conditions.
Duty station: Damascus.
-Applications will be assessed and vacancy might be closed before the end of the announcement as per qualifications availability.
- The organization is committed to the principles of non-discrimination and diversity and is particularly interested in receiving applications from a broad spectrum of qualified people.
In the process of recruitment, selection and appointment Action Against Hunger implement a range of procedures and actions including Criminal Background Checks/ International vetting/Certificate of good conduct to ensure children and vulnerable adults are safeguarded and abuse is prevented.
Action against Hunger is committed to preventing any type of unwanted behaviour at work such as but not limited to sexual harassment, sexual exploitation and abuse, lack of integrity and/or financial misconduct; We expects all staff and volunteers to share this commitment through endorsing our code of conduct and other related policies and only those who share our values and code of conduct will be recruited to work for us.
About us
An international Non-governmental, Neutral and independent Humanitarian Organization, which combat to deliver humanitarian assistance in the crises areas all over the world.
It has been working in Syria since 2009 with the Iraqi refugees and then in 2012 with the Syrian population.
It has been working in Syria since 2009 with the Iraqi refugees and then in 2012 with the Syrian population.
Required employees number
1
Posted On
Jul 19, 2026
Expiry Date
Aug 18, 2026
CV Language
English
