Job ID
50225
Job Title
Assistant IT Manager - Male
To work for
Quattro Hotel
Country
Syria
City
Aleppo
Field of Work
IT Software/IT Security
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Baccalaureate
Responsibilities
* Relationship Management: Maintain harmonious and professional working relationships with all hotel departments and the Corporate Home Office.
* Guest Technical Support: Resolve technical issues and fulfill technology requirements for hotel guests promptly.
* Admin User Support: Deliver high-level technical support to administrative users in compliance with the contracted Service Level Agreement (SLA).
* Cross-Departmental Assistance: Provide operational and technical support to the accounting office as required.
## Product & Systems Responsibilities
* System Availability: Guarantee 24/7 uptime for critical property systems, including Front Office PMS, Call Accounting, HSIA, PABX, and F&B Point of Sales (POS).
* User Training & Documentation: Establish user procedures, create hardware familiarization guides, and maintain complete on-site system documentation.
* Financial Contribution: Assist in drafting and managing technology capital and operating budgets.
* Systems Administration: Manage user/group accounts, configure user profiles, and troubleshoot system access problems.
* Server Infrastructure Management: Assist in server maintenance, performance monitoring, Operating System (OS) upgrades, and system troubleshooting.
* Application Support: Ensure effective technical support for back-office, sales and catering, and human resources applications.
* Security & Recovery: Diagnose service outages, execute service restoration plans, and manage property-wide anti-virus protection.
Standards Compliance: Maintain and promote brand technology standards as outlined in the corporate IT Core Standards.
Project Coordination: Assist in coordinating new technology acquisitions and major IT infrastructure projects.
Qualifications
Hospitality Systems Management: Experience with Front Office PMS, Call Accounting, HSIA (High-Speed Internet Access), and PABX.POS Systems Administration: Knowledge of Food & Beverage Point of Sales computer systems.Server & Infrastructure Management: Ability to monitor performance, manage server infrastructure, and handle OS upgrades.Systems Administration: Profiling user/group accounts, configuring permissions, and troubleshooting access issues.Network & IT Support: Diagnosing service outages, troubleshooting hardware/software, and data recovery.Cybersecurity Basics: Managing enterprise virus protection and system security.IT Budgeting: Ability to contribute to technology capital and operating budgets.Project Coordination: Experience in managing major IT projects and new technology acquisitions.Interpersonal Skills (Soft Skills)Strong Interpersonal Skills: Ability to relate to, communicate with, and support all levels of staff.Guest Relations & Customer Service: High-level service skills to assist hotel guests with technical issues.Cross-Functional Collaboration: Ability to maintain professional relationships with all departments and the corporate office.Problem-Solving & Troubleshooting: Strong analytical skills to diagnose and resolve technical issues quickly.Adaptability: Capability to assist in other administrative areas, like the accounting office, when needed
Salary and Benefits
In accordance with the pay scale implemented at Quattro Hotel
About us
Quattro Hotel 4 stars
Required employees number
1
Posted On
Aug 11, 2026
Expiry Date
Sep 10, 2026
